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Cons: "Food was Dreadful. And no USB port working in my seat or those beside me I did notice some people had functioning USB ports but noticed others where they did not work either. Staff not remotely interested"

Pros: "Clean environment"
Cons: "Gluten free snacks"

Pros: "Relaxed, comfortable"
Cons: "Nothing comes to mind."

Pros: "The crew was good, boarding was on the right time. It was a good flight."
Cons: "Only if there was free entertainment and free food."

Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."

Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."

Pros: "Yes crew was amazing"
Cons: "Best domestic USA airline"

Pros: "Its a short trip, no doing for food or entertainment"
Cons: "Its seems like the Alaska desk is far away/walking & the staff is fine its just that there always seem to be a sense of urgency - getting people through the lines. That is partly due though to employees be very thorough with each customer."

Pros: "Not sure how we mistakenly booked premium economy but the extra legroom was nice."
Cons: "Didn’t try the food. Entertainment required a pre downloaded app which we didn’t have."

Pros: "The crew"
Cons: "The chair was very uncomfortable and it was cold. A light blanket and more padding on the seats would make a difference."

Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."

Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Cons: "Nothing."

Cons: "Flight was very delayed"

Pros: "Liked the seats. Liked the service. The food on my previous flight HX60 was better."
Cons: "Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight."

Pros: "Customer Service Agents and the crew did a great job."
Cons: "I didn’t like having to pay $10 to use a Diggie Playy to watch a movie. Virgin Air had them at no charge."

Pros: "free drinks"
Cons: "Slow and disorderly boarding at SFO"

Pros: "The food order concept"
Cons: "No food, not even snacks, despite the long fligjt"

Pros: "It was excellent. They even waived the baggage fee!"
Cons: "Nil"

Pros: "service excellent"
Cons: "Alaska lounge sub standard"

Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"

Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"

Cons: "2+h delay"

Pros: "Overall a great experience"

Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"

Pros: "Usb port to charge your electronics!"

Cons: "Did not like the rates for wifi. First r such a short flight it should be FREE."

Pros: "Nice and easy"
Cons: "Nothing"

Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Cons: "nothing"

Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"

Pros: "Service, nice plan and easy ride to Honolulu."
Cons: "I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable."

Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."

Pros: "The crew is efficient, friendly, and professional."
Cons: "No Wi-Fi, and the boxes of food leave something to be desired."

Pros: "Flying is difficult because it is so crowded but this is just part of travel. Alaska Airlines does a great job of getting us where we are going, on time."

Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."

Pros: "Ground and in flight crew was very friendly."
Cons: "Flight was 4 hours late because of a suddent issue with the designated pilot's health but then they also gave me a good discount coupon."

Cons: "need more space"

Pros: "Easy transition."
Cons: "You have to pay for food and entertainment."

Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. Interior of the cabin was dirty. There was hair and stains on the tray table. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."

Cons: "Flight was cancelled and then postponed to 3 hours later but at least they reaccommodated the passengers as good as they could."

Pros: "Clean plane. Friendly accommodating staff."

Pros: "Mostly smooth flight and good service."
Cons: "Didn't use provided entertainment service."

Pros: "I like the fact that this fight travels quickly and safely over some of the world's most inhospitable lands."
Cons: "This fight does not have a movie or full meal service. It also does not have jet ways. However it is better than the Ravn flight."

Pros: "Captain's flight commentary good Crew fine. Plane fine."
Cons: "slow, untimely, disorganized boarding Couldn't get seat assignment online or at airport."

Pros: "Power connection"
Cons: "seat was not comfortable. Back and legs ached."

Cons: "My wife cleaned the seat headrest with a disinfectant wipe and it was very dirty."

Pros: "Was seated by a very nice couple."
Cons: "The plane was crowded. I was very upset to find that on a 6 hour flight I not only had to pay for entertainment I didn't even get to finish watching what I paid for. Was really pissed that on a 6 hour flight I had to starve because you also charge for food! Didn't have a credit card only cash that was refused so I was unable to eat."

Pros: "Excellent flight no problems"

Pros: "This flight connects a remote area of Alaska to Anchorage. It Is piloted by very skilled crew members. It is as reliable as it can be under the circumstances. If you are in row 17 there is plenty of leg room."
Cons: "In Bethel there is no jet way. In Anchorage if the flight is a Combi who still must walk outside. The meals are packaged and you must pay for them. And there is no Wi-Fi or entertainment."

Cons: "I think that food should be served with flight and just add the cost on the ticket."

Pros: "Everything was amazing"
Cons: "Nothing really."

Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."

Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"

Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"

Pros: "N/a"

Cons: "A lot of turbulence"

Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"

Cons: "Temperature control. Information about the delay"

Cons: "Temperature inside airplane extremely hot."

Pros: "live tv, watched the formula one race"
Cons: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"

Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Pros: "No food, late by hour"

Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"

Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."

Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "N/A"

Pros: "Good snacks, comfortable flight."

Cons: "Best option across the pond"

Pros: "Always Veg Meal for All"
Cons: "N A"

Pros: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Cons: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"

Cons: "Food really bad on both segments."

Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"

Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Cons: "Ran 2 1/2 hours late, poor customer communication"

Pros: "Service by crew. I was flying economy but it was par to business class."

Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."

Pros: "Put up at the marriot"

Pros: "Nothing"

Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."

Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"

Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."

Cons: "No issues at all"

Cons: "Snacks"

Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"

Pros: "The crew was amazing"

Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."

Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Pros: "Zero turbulence"
Cons: "Nothing"

Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"

Cons: "Every thing was excellent"

Pros: "Service"
Cons: "Nothing"

Pros: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Cons: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."

Cons: "I checked bag at the gate voluntarily in advance and was able to board zone 1. However, when I got to my destination, I found that a large iten had been removed and was missing. The staff would not help locate or recover it."

Pros: "Comfortable seat."

Pros: "Everything."
Cons: "No food or drinks"

Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"

Cons: "-"

Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"

Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Pros: "The crew members were professional."
Cons: "The seats could be better"

Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."

Pros: "The on-board crew were very friendly and helpful."
Cons: "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."

Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."

Cons: "No inflight meal, no inflight entertainment for 10 hrs onboard."

Pros: "Very friendly crew. Good seating"
Cons: "V limited complimentary food for long haul flight"

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"

Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."

Pros: "Crew were very friendly and were having a good time during the flight, which was nice to see."
Cons: "No pillows or blankets supplied, luckily I had my own otherwise I would have been miserable. Worst surprise was that there was no food provided. On a long haul flight that was surprising, they should clearly say that on booking. There were snacks available for purchase, but not great."

Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."

Pros: "Did not fly. But delayed by a while"

Pros: "I booked Cathay pacific but they changed to China Southern without any notification."

Pros: "Nothing."
Cons: "Everything"

Pros: "No delays flight arrived ahead of schedule"

Pros: "On time, free coffee, free pretzels"
Cons: "Going home."

Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."

Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"

Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."

Pros: "Sensible ticket price"

Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."

Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"

Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."

Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"

Pros: "Quick"
Cons: "A little cold"

Pros: "On time. Efficient. No frills but perfectly fine!"

Pros: "It was clean and on time"

Pros: "Great service when checking in. Flight on time and comfortable."

Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"

Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"

Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"

Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"

Pros: "staff on airline great"
Cons: "Lost my luggage hopefully I’ll get that tomorrow. Airline charged me 70 pounds for that. Staff at customer service were not helpful at all."

Pros: "Smiling faces and humor from the crews."
Cons: "None."

Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"

Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"

Cons: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"

Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"

Pros: "Great seatmate. Friendly crew. That is a plus."
Cons: "Wish the seats weren't so tight and close to each other."

Cons: "the 3 hr security line up"

Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."

Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."

Pros: "The staff were friendly as they had to deal with many annoyed customers. I thought the staff handled the constant delays and cancellations well."
Cons: "My flight to Calgary never happened. In fact due to weather conditions, many, many flights were delayed, some cancelled. No more flights to Penticton, so I had to take a flight to Kelowna after 6:00pm or fly the next day. I met a couple to share a ride to Penticton once I reached Kelowna. My luggage was lost in Calgary and so I went on to Penticton, to Osoyoos. The next day, West Jet delivered my suitcase to me. I appreciate the voucher I was given to buy a few things and the promptness of my luggage. We live in Canada, the weather in the winter can be quite an annoyance and so it was last week."

Pros: "The crew was very helpful."

Cons: "Flight delayed for more than an hour after boarding for a very stupid reason that the garbage bags have not been collected by the service guys and captain had no relevant answer to it.whereas the plane was their at airport standing for hours before boarding."

Cons: "Overhead bins were full so as a result my carry-on baggage ended up in the cargo hold. And they treated me like it was my fault. Because of that I had to wait for it at the baggage carousel and I missed my Ferry. Pretty pissed about that."

Pros: "I got off in Edmonton changed gates, and was back on the plane for the last leg of my journey home. Staff again were very helpful! Thanks again WestJet! Christine S North Vancouver"

Pros: "comfortable seats friendly crew"
Cons: "no entertainment system, fee for renting tablet not enough room in overhead no complimentary food or drink service"

Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."

Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."

Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Cons: "Organization"

Cons: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."

Pros: "Great flight"

Cons: "Late as usual"

Pros: "Flight left on time."
Cons: "No charging points at seat and armrest headphone jacks did not work."

Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."

Pros: "Nothing"
Cons: "Everything"

Pros: "Seat 5A was great"

Pros: "Very attentive crew"
Cons: "Boarding gates"

Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"

Pros: "Was comfortable"
Cons: "It was very turbulent and we could not be served anything. But still a good flight."

Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."

Cons: "I upgraded my seats, but we still didn’t get any extras for the price."

Pros: "Nothing"
Cons: "The service from the check in desk to the stewardess"

Cons: "Short flight there was no entertainment but that’s ok"

Pros: "Coffee"
Cons: "Only snacks available at 5am"

Pros: "On time departure and arrival."
Cons: "Hard landing!"

Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."

Pros: "Smooth pleasant flight, on time departure and arrival"
Cons: "No food. 5 1/2 hours flight and we were offered one biscotti pkg. paid extra to sit in an exit row and never offered any food even to buy. Unpleasant attitude from flight attendants."

Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."

Cons: "I lost my connection flight to Denver in Miami because of the delay luggage"

Pros: "Nothing."
Cons: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."

Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."

Cons: "Super tiny seats"

Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"

Pros: "Great crew, comfortable flight."

Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"

Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"

Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"

Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"

Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."

Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."

Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Cons: "The food"

Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."

Pros: "I needed special assistance due to limit of mobility and I have been refused assistance twice"
Cons: "On the top of that my luggage was damaged"

Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."

Cons: "Delay"

Pros: "Smooth flight, got in early."
Cons: "Breakfast was average. Could do better"

Pros: "Leg room. Crew. Nice airplane. Even captain greeting passengers."

Pros: "It went very well."
Cons: "Np"

Pros: "Once we finally departed the flight timing was excellent."
Cons: "This was the first flight out. Flight was delayed and there was no gate agent that communicated why the flight was delayed. When we were finally able to board, it was NOT done by group number and thus I had to check my bag."

Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."

Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Pros: "Nice flight, great leg room, staff was friendly and flight was on time."

Pros: "We left on time. Unlimited beverages."
Cons: "AA used too small of a jet for the cross atlantic flight. Therefore, we had to stop in Bangor, ME to refuel before landing in JFK. We landed in JFK 1.5 hours late as a result. Those of us who had a connecting flight to ORD as the final destination had our luggage lost. When explaining the refuel in Bangor, the flight attendants were very condescending, rude, and one raised her voices in an aggressive way (while the passenger I witnessed did not). This particular flight attendant must have been personally upset by the delay the refuel caused, because she made sure she was the first to get off the plane. I fly internationally at least twice per year for the past several years, and I was horrified by the entire flight. I will now know better to pay a bit more for another carrier."

Pros: "The comfort of the seat 8A on the flight 755"
Cons: "N/A"

Cons: "Despite being listed as vegans, we were not provided with vegan meals. When pointed out to the staff, we were given a small packet of soy crackers."

Pros: "Food service was good."

Pros: "The crew was kind"
Cons: "Seat space is too cramped"

Cons: "One of my checked baggage was lost."

Cons: "Toilets were dirty and not enough toilet papers"

Cons: "Ran out of the best meal option in Business Class..."

Pros: "Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags."
Cons: "Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!"

Pros: "It was basically a United flight instead of Air Canada. Had usuall good quality United service"
Cons: "No problems"

Pros: "Good service, surprisingly good food, smooth and efficient."
Cons: "The premium seating we paid extra for because we need leg room (my partner and I are 6'+) was the first row behind the 1st class seperation wall...so no way to extend legs by placing feet under the seat in front. Not very comfortable or worth $100 IMO."

Pros: "Our plus seats were very comfortable. The service & demenour of the crew was mediocre. The evening meal was quite good although We were never offered a second glass of wine with our dinner."
Cons: "The breakfast was terrible. The pastry was soggy & was served with a bottle of Yop. That was it. No coffee or anything else."

Cons: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."

Pros: "Pleasant crew on board. Quick boarding. The pilot made regular announcements when the flight was delayed (for weather or other reasons that were out of their control)"
Cons: "All was good"

Pros: "Seats rotate during recline. Washrooms are nice and big. Window shades are electronic. Dims the cabin but you can still see out. Very comfortable. Very stable in the air, like a 747. Great entertainment package. Free wine."
Cons: "Pretty much the worst food I’ve had and I’ve travelled a lot, all over the world. You would think on a flight to Paris that the food would be excellent?!!"

Pros: "The crew was very friendly and professional and the seats were slightly more spacious than a typical US domestic flight, though still not comfortable. The entertainment was excellent. Many of the movies were recent releases and lots of award winners. The earbud sound was awful, but I may have just gotten a dud pair. Luckily I had brought my own. the vegan meal was surprisingly good."

Pros: "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Cons: "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"

Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"

Pros: "nothing"
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."

Pros: "Nothing"
Cons: "Umm let me see. Oh yeah they lost my luggage and still haven’t found it. Pretty much ruined my whole trip."

Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."

Pros: "Service was impeccable. In flight entertainment was good"
Cons: "Food was nothing special"

Pros: "Nothing much to complain about. For the section we were in, economy, the seats were pretty comfortable. Good space in front. Decent pitch. IFE was excellent. Staff were friendly and seemed genuinely happy to be there. Good mix of younger and older staff. Food wasn’t bad. Cabin crew kept passengers up to date. Really can’t ask for anything more."
Cons: "Well. Maybe one small thing. Airflow from vents above were a bit weak. I think the newer planes are like that as our next leg on a smaller A319 had quite the powerful vents."

Cons: "There was no complimentary food: not even snacks. Nice to have some juice, tea etc, though"

Pros: "Food was great for airplane food, there was bibimbap, jjajjangmyun and egg sandwich"
Cons: "Didn’t like being in a small seat for 10+ hours. Plane seemed more cramped than I remember"

Pros: "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."

Pros: "they had top movies, which helped me get through. The staff were friendly enough to not be rude and to do what they were suppose to on the flight. the food was good for the first meal, real chicken. second meal only had pork so luckily I had bought a burger in the airport before boarding since I do not eat pork. All my layover flights were on time with on time boarding/ departure which i Highly appreciated."
Cons: "I did not understand why they would use the same seat design they used for a 2-5 hour flight for a 11Hour Flight!! I had never experienced being that uncomfortable in my seat. I am used to flying 13hours straight but with comfortable and Padded! seats with room to move. the seats were not padded and there was little to no space to put your legs in a comfortable position. My back and neck were killing me in the last 2 hours."

Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."

Cons: "Put on Turkish air landed 12 hrs late lggage still missing"

Pros: "Entertainment"
Cons: "Steward. & meals"

Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."

Pros: "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Cons: "Nothing all great"

Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."

Pros: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."

Cons: "Ran out of food.."

Cons: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"

Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."

Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."

Cons: "Lost luggage!"

Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"

Pros: "Will use again"
Cons: "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."

Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."

Pros: "Good leg room. Staff friendly and helpful. Really great flight."

Cons: "Horrible customer service from check in through to the flight attendants. Needed to download app on my phone for an international flight in order to watch movies. Was very unimpressed with the experience."

Pros: "The staff"
Cons: "No TV monitors and food was bad"

Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."

Pros: "Friendly crew, modern aircraft"

Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."

Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."

Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."

Pros: "Clearing immigration in Vancouver is very convenient"
Cons: "Food choices are limited and expensive."

Pros: "Reasonably good all around."
Cons: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."

Pros: "That even though there is a delay, we still made it around the same time"
Cons: "That there was a delay in the first place"

Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."