I was seated near a big gentleman and being a big guy it was quite uncomfortable during the entire trip. The service was excellent by the crew
Clean cabin and lavatories. Crew friendly, attentive and helpful.
Pros: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Cons: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Pros: "flight itself"
Cons: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Pros: "Delay was for 30 min"
Cons: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."
Pros: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Cons: "Email updates before flight! Not a single email sent!!"
Pros: "Crew was amazing"
Cons: "Entertainment and dinner food"
Pros: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Cons: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Cons: "We had a huge delay"
Pros: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Pros: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Pros: "Left on time. Quick flight."
Pros: "Flight attendants were cheerful and efficient."
Cons: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Cons: "Palermo never ready for plane arrival"
Cons: "Seat would not recline. Long fight cramped 27B"
Pros: "There were good entertainment options though I didn’t use them"
Cons: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Pros: "Arrived safe"
Cons: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."
Pros: "There was water to drink"
Cons: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."
Pros: "Excellent Service. Excellent food."
Pros: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Pros: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Pros: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Pros: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Pros: "Legroom is too little"
Pros: "Food a, entertainment and crew were really good!"
Cons: "Boarding was chaose and seats were tight."
Cons: "flight and luggage deliver delayed. Missed meeting as a result"
Pros: "It was quick and the crew was really nice!"
Cons: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Cons: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Pros: "Boarding and cabin crew were excellent."
Cons: "Seats were too tight and squeezed."
Pros: "The larding was terrible. I came in a wheelchair but am able to walk short distances. I spoke to man at the gate about boarding early and he said he would come and get me. But he did not and I had to push and shove with everyone else as their is no plan. Awful! Service was good. Lots of water and juice brought round in the night of"
Pros: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."
Pros: "The best in flight service. I've taken Swiss air multiple times from Zurich to LA and I will never take another airline. The food is great, plenty of snacks and drinks. Great entertainment and the cabin crew treats you very well."
Pros: "Overall this was an average international flight. But the crew and food made up for all the short comings. One of the most amazing crews I have ever experienced....and food was surprisingly delicious...even ice cream. they visited frequently with water and tea. We're friendly accommodating and fun everything that you want in a crew."
Cons: "Cramped coach seats and pretty boring movie selection.The double checking and multiple lines at boarding was a ridiculous but perhaps it's required"
Pros: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Cons: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Pros: "Polite crew"
Cons: "The service and food was excellent. There is no question about dislike"
Pros: "enough space for a bag below the seat in front and legs"
Cons: "delayed 10-20mins, baggage delivery in bcn was very slow and priority baggage tags were ignored by ground staff, took one hour from landing to getting out"
Pros: "The chairs were actually more comfortable than the 777. The cheese bread sandwich they gave us was very tasty."
Pros: "I liked the fact that I got to Los Angeles safely"
Cons: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Pros: "Very professional service throughout this international flight. Flight attendants were friendly and helpful."
Good flight, good service
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Pros: "The seat súper confortable"
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Cons: "thin seat cushions"
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Service was great"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"
Cons: "WiFi never connects food"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Pros: "The comfort, space, quiet, snacks"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "I love flying with Delta because of the entertainment that they provide. It makes the time go by faster. My 5 hour trip was over before I knew it!"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "the flight was on time and the staff very helpful"
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "The new Delta planes have great leg room for tall people even in coach."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "People are good"
Cons: "Flight delays!"
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "Overall.. It was Ok exept for the boarding experience described bellow."
Cons: "I bought the tickets through a third party website. Therefore, our seats were not assigned until the last minute, and once they were assigned, they were published in a screen with our initials. This practice was discriminatory and violateed our rights for privacy, We even felt that it could put our security in risk. I believe that one thing is not to allow clients to choose seats in advace because they bought the ticket through a third party website, and another thing is to discriminate an treat those clients as "second class" people. When I asked the person in the counter for the reasons behind this practice, she could only say it was Delta's policy to do it that way. In that sense I was very surprised with the practice because i bought an Airfrance ticket (not a Delta one) and I had travelled before in both airlines (Airfrance and Delta) and I had never experienced a situation like the one described. I strongly believe that Delta needs to review this practice."
Pros: "I paid for seats"
Cons: "Sure many"
Cons: "Racists bastards!"
Pros: "Very smooth flight. Everything was perfect."
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Cons: "There is no inflight entertainment on these flight but I brought my own."
Pros: "The flight attendants were wonderful."
Cons: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Pros: "Boarding was efficient. Everything else was average."
Cons: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Cons: "One of the female flight attendants got impatient with a few passengers."
Cons: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Cons: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Pros: "service, on time,efficient boarding, no hassles"
Pros: "My previous flight was delayed and they held the plane for us."
Cons: "They lost our bags and I still haven’t gotten them back. Nobody at the airport was helpful at all and I still can’t get information if my bags are coming or not."
Cons: "To fly Lufthansa some more soon. Good jo b, thank you!!."
Pros: "I always had a great experience with Lufthansa."
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Pros: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Cons: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Cons: "Movie selection was lacking, stewardess on one leg of the trip was hard to understand"
Pros: "Comfortable seats, good leg room, pleasant staff"
Cons: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Pros: "Nice staff"
Cons: "A little too warm for me."
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Pros: "the crew and entertainment were excellent"
Cons: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."
Cons: "Food was disappointing...especially 'pizza' at the end. Crew was very helpful to family with baby."
Cons: "2 people working passport control in line about 100 people were in. Most had connecting flights leaving shortly. People were panicked they would miss their flights."
Cons: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "Good staff, comfortable seat"
Cons: "The transfer from one Lufthansa flight to another"
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Cons: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Pros: "Staff was very attentive to the children. Ability to follow the flight with the cameras. Person in front of us leaned his seat back and I was unable to get out due to an injured left arm. He did agree to move forward when we requested."
Cons: "No choice on food. Bathroom ran out of toilet paper, even tho we had reported that it was getting low."
Pros: "I love their pilot and crew members."
Cons: "The lady who are the weighing baggage in Lagos is very rude and need to be removed and others that pass instructions to her. The same baggage I brought from US is the same weight but hostile to removed down all my clothes. The weight used in Nigeria is not acceptable to many people and it can make passenger run from them"
Pros: "Lufthansa service"
Cons: "No entertainment"
Cons: "overall service"
Pros: "The purser was very nice and professional, especially when some other crew members sometimes were not. Food was good and the seats were a bit less tight and narrow than in some other airlines."
Cons: "Our toddler kept pushing the call button, which was very hard to prevent. A first crew member told us to stop it without telling us how - which is quite difficult. Only the purser later helped us to find a solution by gluing something over it."
Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "Good service, free beer and great in flight entertainment"
Cons: "Not friendliest crew"
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."
Cons: "Flight delayed and lost connection. 2 hours for rebooking"
Pros: "LOVED the fact that the business class seats lay back almost flat---much more comfortable. The flight attendants were very friendly and actually had a good sense of humor when appropriate ; ) Pleasantly surprised at the food choices and delighted that the drinks were all free, including the adult beverages, even for the economy seats that we were in on the way back..."
Cons: "Wish the seats could lay back a little bit more in the economy seat area..."
Pros: "Everything is excellent."
Cons: "As mentioned above."
Cons: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Flying with KLM is a pleasure"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy to board and easy flight."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "The crew were pleasant"
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Spacious cabins, friendly service"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Pros: "The Crew was great. Friendly and attentive."
Cons: "Very small seat. Had a big person next to me and was quite uncomfortable"
Pros: "Professional crew"
Cons: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Cons: "It was just a relatively quick, unremarkable flight."
Cons: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Pros: "Crew was business only."
Cons: "More engaged crew. The"
Pros: "The crew was very nice and friendly. I was not expecting walking down to the tarmac to board the plane. But flight was uneventful."
Cons: "Checking in didn’t open until 2 hours before plane was scheduled to take off. Really? We got to airport early so we could eat dinner. You are depriving the airport of revenue. Not to mention we had to stand there for over an hour. And then just one agent showed up. Terrible service and planning."
Cons: "My connecting flight was late and it was confusing where I needed to go from customs to catch my next flight. More info available on the app would have been helpful"
Pros: "Good crew"
Cons: "Premium economy wasn’t as good as others"
Pros: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Cons: "Nothing was negative."
Pros: "plane is clean & seats are comfy"
Pros: "flight arrived on time"
Cons: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Pros: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Cons: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Pros: "I slept the whole way through"
Pros: "Friendly staff"
Pros: "Great crew, on schedule."
Cons: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."
Pros: "Crew were pleasant."
Cons: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Pros: "Entertainment options"
Cons: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Pros: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Cons: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."
Pros: "Plane was quite empty"
Cons: "Plane wasn't in the best shape"
Cons: "No food, no entertainment"
Pros: "The flight crew was courteous and professional. The seats were comfortable."
Cons: "The flight came in a little late. However, the plane was nice."
Pros: "Awesome seat with great leg room for a tall person. The whole flight went quickly and enjoyed the crew and flight"
Cons: "Water and beer paying"
Pros: "The crew"
Cons: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Pros: "Great entertainment in modern plane with good service."
Cons: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."
Pros: "we landed 20 minutes before schedule"
Pros: "Movie selection/Entertainment choices were good. Food was ok. Overhead storage space was adequate."
Cons: "Seats are awfully small and legroom is cramped. The crew was standoffish and inattentive. Beverage service is lacking."
Cons: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Pros: "The cleanliness"
Cons: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Pros: "New airbus with good entertainment screenset clean"
Cons: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Pros: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Cons: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Cons: "Staff was not properly trained in flight protocols."
Pros: "The crew were very friendly"
Cons: "The entertainment System could use an update - more recent movies and TV shows would help."
Cons: "There wasn't free food but free coffee."
Pros: "Quit a lot space for domestic flight"
Cons: "No drinks no food. We pay a lot of money for seat"
Pros: "personnel is very courteous."
Cons: "cofee is terrible."
Pros: "Easy boarding, food equate for economy, entertainment fine. No wine or beer inc,used in economy but not a big deal. Excellent seating if you know what to chose."
Cons: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Pros: "Not enough space to store items."
Pros: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Cons: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Cons: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Pros: "flight was on time"
Cons: "Packed flight. No food available ( even for purchase) in economy"
Pros: "I requested a gluten free meal and was happy with it."
Cons: "leg room was a bit tight"
Pros: "prompt, friendly, and professional!"
Cons: "TOmato Croissant nasty!"
Pros: "Entertainment facilities was user friendly, but program too few."
Cons: "Bad management system, luggage even lost in transfer to Stockholm, also SAS but operated by Air China ( transferred in Beijing, from Taipei.)"
Pros: "It was impossible to contact with sas, so we had to pay for another fligt with Norway air. Wr found a fliht only a day after so we also had to pay almost 450€for the hotel. Now we try to contsct sas to get all the money we lost. Can you help? I gess that if we booked a flight by avent he would take care of all this expences. Chava"
Cons: "Everything...I was not on the flight. The fight was cancelled due to the on-going Swedish pilot strike. The first option SAS provided was getting out in a week. I said that would not work. They then scheduled me on Lufthansa, but due to delays in Frankfurt due to weather we missed out connection to ORD. 4+ hours after standing in endless lines Lufthansa resheduled us the next day. But, it took nearly two days to get home."