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Pros: "Aeromexico has a very organized group boarding system with clearly posted signs for what group you're in. Flight landed early!"
Cons: "There was a long wait in the jet bridge prior to boarding for this flight. Nothing that was upsetting, just lack of communication between the gate agents and flight crew. This was one of Aeromexico's older planes, so no seatback entertainment like on their newer aircraft."

Pros: "I was running late because I left the airport on my layover, and despite showing up after everyone boarded they still let me on."

Pros: "We did not encounter any glitches on our flight from Guadalajara to Tijuana. The staff at Aeromexico were fantastic and attentive."

Pros: "Entertainment"
Cons: "Immigration process for connecting flights is a disaster and needs a better system. It's impossible to get to the connecting flight when your arrival spot is in one place and you have to go across the airport to embark to the next."

Pros: "Comfort"
Cons: "Everything was excellent"

Cons: "We were in business class and almost all the flight a lot pasenger from economy they came to use the washroom and the crew never said something to those passengers"

Pros: "Going through customs and immigration was a breeze in Mexico City. The line was long, but moved quickly. I liked having blanket on the flight."
Cons: "You could tell that flight attendants really didn't want to be there. The airport at Mexico City has a light smell of a potty that was noticeable right after deplaning and never went away."

Cons: "Schedule and small plane"

Pros: "Service was very good, food is just ok..."
Cons: "We flew business and it's not worth it, The plane is older and it shows, the seats are uncomfortable and the power outlet did not work on the way to Shanghai, on the way back the entertainment system was off the last 4 hours of flight... I wish Aeromexico would use the Dreamliner planes that are doing the Japan flights also on this route to China."

Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"

Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"

Pros: "The crew was amazing"
Cons: "The food"

Pros: "Good service"
Cons: "If you would update your media systems To be able to charge your Devices."

Pros: "nothing"
Cons: "everything"

Pros: "The crew provides excellent customer service. I also liked the collection of movies they offered."
Cons: "Would been better if the plane had more room on the aisle."

Pros: "Speed of boarding"
Cons: "No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty."

Cons: "Checking in took a while in Aeromexico."

Pros: "The lunch was good, the team was nice and the flight went well!"

Pros: "Chech in crew poor attitude"
Cons: "Better attitude"

Pros: "We were on time"

Pros: "Nice and quiet flight"
Cons: "Seat space everything was to crowded"

Cons: "Flight departure was delayed when other airlines where flying out and we were told we couldn't take off due to fog at the Tijuana airport. But many of other airlines with same destination were taking off. Very disappointing."

Pros: "Was good atention, and the personal was nice"
Cons: "I spected something more that a Cookie and juice for meal."

Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."

Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"

Pros: "Crew was very nice, twice beverage this is good but I miss the cacahuates japoneces."
Cons: "Airplane look little old , clean and comfort, but sound a lot when departing... that is creapy Checking was slow only 2 people"

Pros: "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."

Pros: "The flight was on time, service was great."

Pros: "I didn’t like anything"
Cons: "They didn’t do procedures letting us know to look at the board to see the flights and the gate we were going to come out at. The gate was changed last minute we didn’t hear no announcements this was our first time flight out from Mexico to Tijuana and because we were not well informed we missed our flight, aroeMexico Employees were really rude when asked to see if we could get out flight replaced. Didn’t help at all. We ended having to buy 2 new tickets. Awful will not recommend this flight to anyone."

Pros: "Leaving on time"

Pros: "The service is great"

Pros: "Being abordar and landing the poor organization when system whent down it was a chaos and no one took charge"
Cons: "The lack of organization"

Pros: "Good flight attendant on airplane"
Cons: "We were told to take our suite case to boarding gate and we wanted to check in our bags since I don't speak Spanish when we went through TSA they went through our large suitcase 4 times and keep all of our liquids which I knew it was not allowed but attendence told us to go any way the TSA search took forever when we got to boarding gate which still have 20 minutes before plane leaves they close The gate and made us pay full airline price all over again and waited 4.5 hours for next flight and I paid $50 on original flight for prefer seating and was not able to used any of my original price paid. Will never fly Aeromexico AGAIN!!! Worse day ever and TSA took my girlfriend iPhone during the 7 times they went through our stuff !!"

Pros: "Nothing all the cabin crew members were horrible and very rude."
Cons: "Cabin crew and ground personal."

Pros: "Flight attendants were good"
Cons: "As mentioned in a previous comment, while I enjoy AM domestic first/business class product on the new planes, unfortunately, I cannot say the same about their old ones. AM seats do not provide a footrest, and there is the lack of the IFE, which on a longer flight like mex-tij could have made the flight more enjoyable. Food, AM domestic business class food options are not the best, it was a turkey/cheese sandwich on a white bread with heavy mayo, and milk rice-while delicious, also very heavy on the sugar"

Pros: "Spaces plane"

Pros: "The comfort during the whole flight is remarkable"
Cons: "no comments."

Pros: "Nothing at all. I hope they pay for this!!!!!"
Cons: "I am a US combat veteran and they denied my service dog access. They made me leave my partner stranded in a foreign country. I am very angry and distraught and I need my service animal back."

Pros: "Everyone was happy nice attentive excellent service"
Cons: "The. Way They handle the delayed of our flight due to weather in tj , We landed nice and safe excellent crew thanks We love Their service They really care"

Pros: "More leg room in business class, extra luggage"
Cons: "No personal entertainment, no power ports, no hot food."

Pros: "Comfort."
Cons: "No remarks."

Pros: "I liked absolutely nothing about Aeromexico service."
Cons: "The staff was rude. Never in my life have I been treated this disrespectful. I felt very offended by the staffs attitude and actions to the point I felt discriminated because of my religion. Yearly my church flys with Aeromexico to Mexico and I've never had a problem but this year I felt very targeted . As I was checking in they told me that my luggage was 2 pounds over the weight they direct us to have it so the employee told us to go and take some items out , we moved from the line and he 'shooed' us away saying "no go all the way back" we did and when we tried to go back to check in another employee cut me off from going in line and told us she didn't care for what I had to say and to return to the back of the line. At this point I was already worked up from their behavior and my mother whom was traveling with me tried to calm me down. As we get to the from of the line the SAME guy who 'shooed' us had a customer who had an over weight luggage , BUT let him take out item right there and then with his luggage on the scale . Well my mother got upset because we didn't know what it consisted of to have that privilege. We get attended by the employee who cut me off and my luggage was still 1 pound over the weight limit and she instructed us to get out and take items out , we expressed to her that it wasn't fair how other people who were flying got the advantage of just doing it there and we asked why . She denied ever doing that and said to go with the employee who did that because she refused to attend us . We asked another employee if we could speak to a supervisor and we were being persisted but she would ignore us and walk away from us . We couldn't believe how badly they were treating us. So we then went on to go with the employee who 'shooed' my mother and I and asked him why did he give special privileges to other people flying and was discriminated us , he literally told us "what discrimination? You guys need to relax. What do you want? Do you want me to attend you or what? I have other people waiting" he checked us in and NEVER saw or spoke to a supervisor . We will def never be flying with them again ."

Pros: "Good services"

Pros: "They let me sleep and woke me up to give me a beer."
Cons: "They asked me to not listen to music during the take-off. It bothered me, but i know they did it for safety reasons so its ok."

Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."

Cons: "The flight got delayed an hour and the ladies never gave us at least a curtious call to let passengers know that the flight would be delayed and people had to constantly go ask about the flight and they also didn't let us know where to find our baggage at the end of our flight"

Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."

Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Cons: "Everything"

Pros: "The Dreamliner"
Cons: "Aeromexico has been serving the same lunch for years.. This is in business class.. I think they could become more creative and refresh the menú..."