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Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!

It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.

Loyal Delta traveler, but last nights flight was a train wreck. Seated in 1B after multiple delays. Then we couldn’t takeoff because of an issue with the passenger that was ‘not in compliance’ and had to deplane along with the threat if they did not deplane, all the passengers would be required to do so. Finally they were escorted off, but the experience threw off the crew. Disruptive for everyone. Service was a mess, televisions didn’t work, bathroom door kept swinging open during the entire flight whenever empty …

Canceled last minute. Also canceled another flight that my brother was supposed to be on. Delta is horrible now. Never flying them again.

Late flight caused a missed connection, had to be put on a later international flight without my requested vegan meal.

Excellent. No issue and it was on time and arrived early, the best!

The flight was oversold and they kept on announcing they were looking for a volunteer to give away their seat, but the announcement has to be louder and clear @ gate 88 and also must precise. Additionally, the departure time kept on changing. But overall it was fine since it was a short flight.

Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.

3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.

Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.

Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.

Delay, luggage didn’t arrive. Had to go the next day to collect it

KLM is my favourite airline. Never ever let us down.Staff are first class.

The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.

It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

Quick and efficient as always. Air France managed to loose and damage my luggage that never made it onto my KLM flight.

The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ

The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak

Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.

Amenity kits were never handed out. There was zero friendliness and assistance by crew. Food was uneatable. One drink was offered and no wine, with dinner or before or after. Cocktails and beverages were not encouraged and when I asked for water, none was given. Poorest, most cramped business class flight I’ve ever been on.

Loved it! Best airline to fly with. Nice crew, good planes, good food!

Horrible. Garbage airline. Due to the strike we got a replacement plane/crew. I didn't get my exit row seat I paid for. Food was horrible. Plane was hot and didn't have AC vents.

Great customer service. Frequent updates from the pilot. Smooth flight. Good entertainment. Meal service.

The first leg of my 2 flights were delayed, causing me to miss my second flight and have to stay the whole night in Dublin. Super upset with this experience, and I still need to figure out how to get compensated for this.

Everything went well, but could have used a bit more legroom.

Long unexplained delay, uncomfortable back row, long waits for trash collection.

Plane could have been cleaner. There were many crumbs and crud around the seat mounts.

Flight was on time. The half sandwich offered doesn’t compare to the full meal offered by Egyptair. With BA there is no entertainment whilst on the Egyptair flight you get to choose form a range of movies and the flight map which I quite enjoy.

Bathroom was out of service. Had to pay for everything

Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.

The crew is extremely nice, genuine and just pleasant to be around. On multiple flights, I or other passengers had interactions with the crew that were above and beyond what is generally accepted from other airlines. I WILL fly BA whenever available from now on.

The front toilet was out of order - which resulted in a late departure from Gatwick and therefore arrival in Cagliari for the return leg - this was then compounded by ATC issues which resulted in our flight back arriving 2 hours 40 mins late. Frustratingly this was the same problem that had resulted in our outbound flight with BA being late the week before - and then the other two toilets went out of action at 30,000ft - also resulting an i delayed arrival.

It is becoming a habit for British Airways flights to be delayed. This flight was delayed 12 hours before its scheduled take off. The delay got longer as the day progressed. Our 20.30 flight finally departed at 23.33. The flight experience was okay however the cabin was freezing and I was told that the heating was broken. If the plane is not able to provide good conditions for the flight then it should have been grounded. Furthermore, when I requested coffee, I was told that I could only have a cold drink despite a couple seated directly behind me being served coffee and biscuits.

The flight from London to Thessaloniki was great. The return flight was not. Many issues with flight attendants and not having proper products to eat and drink.

British airways has the most uncomfortable coach seats for international travel i have ever experienced. There is no leg room and when the person in front of you reclines their seat it nearly hits you in the face. There is not enough room for you to open a laptop in front of you or eat a meal. It’s ridiculous and i hope to not fly them in the future.

No gate was assigned until 5mins before boarding so left us running to find it. Then over 2 hours on runway. First due to weather, which was understood, but then over 1 hour for something that wasn't really a problem. Poor communication between ground control and flight crew. The flight crew was wonderful. British airways will be on list of airlines to travel again.

I just have to say everything was ok, nothing special, and business class is not as good as it used to be, business class sets are the same seats as the rest of the plane including leg room, only difference is no one is sitting in the middle row, they put a janky little table in there to give you somewhere extra for the free drink to sit