Le repas est casiment vide
Boarding and online chkin was very good, food was not to the expectations.
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Pros: "Take off and landing"
Cons: "Layover time"
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"
Cons: "New variety of food"
Pros: "The crew was terrific."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "Late departure, dirty, staff not friendly."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Cons: "Couldn’t understand announcements"
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "On time, no hassle."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Cons: "Screen broke half way through flight. Food was poor"
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "What’s not to like!"
Cons: "no vegeterian sandwiches very disappointed"
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Cons: "Left a little late for no apparent reason."
Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"
Pros: "The airplane was new, good food and service."
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
The crew. The boarding at The airport in Buenos Aires was a disaster. Got to the airport 3 hours before and only got to the gate 30” before departure
Cons: "Mechanical delays of 90 minutes ugh"
Cons: "The airline needs to board and deboard by group number."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Everything was super comforting"
Cons: "The flight are always subjected to delay ... I didn’t like that..."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "Great Crew"
Cons: "Was a great flight"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Cons: "My luggage was delayed. I received it the day after"
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Cons: "Power sources Onboard entertainment"
Pros: "seats were nice, upgrade appreciated. one crew member was very nice and personable."
Cons: "some crew members simply approached each task as something to be completed and we not very personable or friendly. Annoyed it seemed to have to interact with passengers. Wish I could remember her name ..."
Cons: "Gate change and delay in boarding. Delayed landing and made connecting flight difficult"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "The crew was good"
Cons: "More space in coach between seats"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "That I could watch movies"
Cons: "How complicated it was to watch movies. Look at Netflix, they know how to do it right."
Cons: "Old plane. No power to recharge electronics."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Cons: "A huge queue due to AA policy to un respect BA policy of free 23 kg checked luggage of Int’l flights. A scandal, a shame. Won’t travel anymore with BA & AA."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "not much"
Cons: "Steward on flight yelled at people and gate staff yelled continously"
Pros: "Left on time, service was good."
Pros: "No delay. Good smooth ride"
Cons: "Plane was smaller than the outgoing plane. Seats were not the ones i originally chose"
Pros: "Everything was perfect"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."
Cons: "I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom"
Pros: "Boarding went well / flight crew was friendly"
Cons: "Food - meh even for airline food Entertainment - shared tv with no sound and no ear phones and it was an international flight?! We went back in time 20 +yrs"
Cons: "Flight was extensively delayed and had to remain inside the plane."
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "Everything was great. Comfortable seats & good service."
Cons: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "On time flight"
Cons: "The staff was rude. I witnessed a crew member yelling at a a pregnant lady for trying to use the first class restroom when the other restroom was blocked off because there was a cart in the way. I also had a crew member yell because I put a water bottle in her trash bag. She literally yelled "I'm standing here," which I am still not sure what she meant by that. I was definitely taken back by how rude the staff was. I have never had an experience like that with United or Virgin,"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
Cons: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
TOO MANY LINES AND CHECK UPS TO GO THROUGHM. 3 HOURS FROM SCANNING THE LLUGAGE UNTIL REACHING GATES 6 CONTROLS. SWENT DIRECTLY TO BOARD THE FLIGHT. ASKED TO BE SEATED TOGETHER WITH MY WIFE AND 3 KIDS AND EACH GOT SEND AWAY FROM EACH OTHER. CREW DIDNT WANT TO HELP.
Pros: "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Cons: "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."
Cons: "Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG"
Pros: "Crew was nice"
Cons: "Food , entertainment , wifi"
Cons: "no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!"
Cons: "The flight was cancelled and the gate information was never updated to reflect the new time. My luggage was also lost."
Pros: "Plane was decent enough"
Cons: "Nightmare at boarding: The agents did not control the boarding process. Business Class was not allowed to board first, it was a total mess."
Cons: "3h 45m stuck on a bus without air, then a plane without AC on the tarmac in Tunis in July - is that even legal? And then another 45 min delay on the 2nd leg to JFK for "loading bags.""
Pros: "Lyon was great service"
Cons: "Have a crew that knows what they are doing in Casablanca"
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Pros: "Flight tracker on screen was accurate."
Cons: "A Final Boarding call was announced at the appointed boarding time for us to stand in the cold gang-way a further five minutes before proceeding outside to board the plane. Neither entertainment nor a safety briefing were provided before taking off. Attendant alerted us to a 'problem with the flight' but was incomprehensible over the speaker, as with any subsequent announcements."
Pros: "Smooth flight, on time departure. Brought own food, stuff on plane is bad."
Cons: "Paid for preselected seat in front part of plane, but got assigned to seat in the rear when I checked in on the airport, was there 3 hours before flight. No online check-in for this flight."
Cons: "TVs did not work, no wifi available. Seats were cramped and staff was rude."
Pros: "like flying used to be. free, high quality food, pillows, blankets, comfort kits that included socks, earplugs and eye masks. friendly staff. beautiful new 787. the puddle jumper from Casablanca to Agadir is much less comfortable. It's an older, smaller plane. No amenities at all but still very friendly staff. they are only 6% on time for the JFK-Casablanca route but they boarded and pulled away from the gate on time. the tower made them wait on the runway for 2 hours due to traffic, so I suspect that terrible statistic isn't the airline's fault."
Cons: "the phone charging stations never work or only work when you hold your charging cord just so. annoying."
Cons: "The staff were rude and not helpful"
Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Cons: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"
Pros: "Business class seats were comfortable. A meal was served despite the short duration of the flight. The had wine, but you had to ask for it. Maybe because it's Ramadan, I don't know."
Cons: "Passport control at airport in Casablanca was awful. Very very slow with people getting increasingly anxious about missing their flights and trying to move up in the line. The people checking passports were very slow and seemingly unaware of the tumult happening in line. No one was managing it. We arrived at airport 2.5 hours ahead of take-off and the plane was loading by the time we got to the gate."
Cons: "The ticket refused for me to board the plane say my credit card declined just to find out later that my card was good but she was wrong. And not only that I miss the flight but now they're charging me $250 extra."
Cons: "They rescheduled our flight so we would have missed out connection from Casablanca to Lisbon. They offered nothing except a flight two days later to Lisbon which would have stranded us two days in Casablanca. Do not fly this airline unless absolutely necessary"
Pros: "Food was decent"
Cons: "Our flight was delayed by 30 min. Seats were dirty. Inflight entertainment was broken."
Pros: "Good movie options"
Cons: "Awful food, slow service"
Pros: "This ia a great flight, i wouldn't to board time and again. ROYAL AIR MAROC"
Pros: "Nothing at all!"
Cons: "Such a poor service. They lost my luggage, when I arrived at my final destination, one of my luggage did not come. And one month later I still haven’t received my luggage !!! I got a call from them saying they found my luggage in Marocco without a tag. Like how is that even possible. They are such thieves! I want my money back!! Save yourself time and fly with another airline. maroc airline is full of sh*t!!"
Pros: "On return trip, boarding was better and crew was more attentive than outbound flight. There’s still room to kick it up a notch—hot towel service, better food options."
Pros: "Thanks you so much everything is great"
Cons: "I don't see my 1 baggage"
Cons: "They lost my bag and had no way to track were it was. I’ve now been told it’s been found but I have to go to the airport to pick it up. So I’m not even positive it’s my bag. They don’t have a desk at the Amsterdam airport so it’s difficult to get anything cleared up. Very frustrated. And disappointed that I had to waste time dealing with all this on my vacation. Also... Someone lit a cigarette and the plane was smokey and gross. I will Never fly this airline again."
Pros: "The flight was timely and it was smooth flight."
Cons: "The food on the flight and my table still had the coffe stains from the previous flight."
Pros: "The crew"
Cons: "The lack of informations"
Pros: "I was pleased with the crew member guy with the mustache. He was very helpful and courteous. no one else would help or even cares. The food wasn't as good as it used to be. The lentils had ice in the."
Cons: "There were 5 of us. 2 parents and 3 young children. All of are seats were scattered about the airplane. How could our 2 year old and six year old twins be away from both parents, sitting with strangers for all those hours. The crew member with the outstanding mustache rectified it all. He placed us together, then negotiated with the people who the seats were assigned to. No other crew members would help!!!"
Cons: "The stuff didn't treat people good but not rude , as we waited in Casablanca for 1:30 hr late . At leat any one my sorry for being late but we didn't found such kind of apologize ."
Cons: "Was not given meal requested"
Pros: "Staff was awesome."
Cons: "They were a little delayed which was stressful because I had a connecting flight."
Cons: "The seats were very small"
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Cons: "This airline has horrible customer service."
Cons: "Pain et viennoiserie glacial."
Cons: "40 minutes delay and it smelled like someone was smoking in the back of the airplane."
Pros: "It was my first time flying with you and i have nothing wrong to say. Food was great. The flight attendants smiled while is the first thing that always wins you over. Perfect experience."
Pros: "We arrived safe."
Cons: "No organized boarding, they allowed passengers to just push their way through without any line. It was a really old, small plane, didn't have any entertainment whatsoever; the food was ok but handling was quiet unhygienic. The bread was not individually wrapped nor was there a thong to pick up bread with so they allowed passengers to put their hands in the basket to get bread and you could see passengers touching more than one bread then selecting one. Most of the crew had the most sour expression on their faces. Clearly didn't want to be of service to anyone. I had a very very bad experience with RAM several years back flying from Dakar to Casablanca and was horrified how rude the crew was to passengers. I was hoping things had improved, sadly not. There is a huge difference in how they treat passengers on flights in Africa and those to the US. Very disappointed. But at least the plane landed safe."
Pros: "I liked that it was a non-stop flight to Morocco. The service is rude and unprofessional, and the flight offering was minimal."
Cons: "Rude staff. Asked for a night blinder to cover eyes on flight attendant said not on this flight. Food was below average."
Cons: "The entire back of the plane was nearly empty. As was an overnight flight, we went back to ask if we could sit in back to stretch out and sleep. We were told that "police" were there, and that we weren't allowed into the back. That seemed very strange - we did see a few people back there stretched out, but we had to stay put in the middle cabin and sit up to sleep the night through. It would be nice if some vegetarian food were offered."
Pros: "The concern and friendliness of the crew, the leg space"
Cons: "No entertainment, food was not so great, noise of the airplane"
Pros: "Friendly crews"
Cons: "Poor broading procedure."