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Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.

Did not live up to expectations - lounge benefits of Delta Amex Reerve card not honored for my wife.

The woman in seat 1A was allowed to bring a dachshund dog onboard. It smelled terrible and the odor wafted throughout the first class cabin. This was clearly not a service dog and should be prohibited. I paid for the highest class of service, and this was a disservice. Why is Delta allowing this? I may reconsider my future flight choices.

Wifi did not work and they only served water, coffee, or tea.

The plane was very warm upon entering. This was a bigger problem as the weather was cold so people were dressed accordingly.

The crew was very polite as I have a few handicaps and everything was made pleasant. Check-in was easy as I was brought on board by the wheelchair assistant. One flight attendant did make sure my personal item was carefully stored under the seat in front of me. I was made to feel welcome as a customer as I made my first trip with a few disabilities. Entertainment and wifi worked quite well. The only food service were snacks and drinks. Those were okay. Overall it was a very smooth flight and encouraged me to use Delta again.

Unfortunately I was stuck next to someone who should have purchased 2 seats instead of taking up their space and mine. I couldn’t move the entire 3+ hour flight. Very uncomfortable flight.

Only one side of the heafphone jack work. Crew was friendly and helpful.

Airline lost my luggage and set me back a day worth of travel due to having to stay in Denver to wait on my luggage

Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.

Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!

Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.

There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.

The plane used to go to Chicago was a bit outdated and needed a refresh

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.

I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.

Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!

Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic

The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?

I had a problem checking in as I didn’t have the correct code. I had to phone BudgetAir.com. They charged me an additional 174US for some tax or something in order to provide me with my booking number. I will never use a third party seller again. Absolutely criminal activity. But I did get to where I wanted to go

Still sitting in a hotel when I'm due for work

My trip was two parts flying from Canada to ATL then to PNS I had confirmed seats with tickets at boarding in Canada and bags tagged for said flight. Got to ATL got help to plane before boarding ended and was told at the gate that I had no seats on this flight even though I had tickets that said so I was told by a supervisor with Delta that I was booked on flight 5 hours later not the one on my ticket had to sit in ATL not knowing if my bags were on flight I was booked on or the one I was told at the gate for 5 hours later or even if I would have seat on that flight as seats were to be assigned at gate. Will never recommend West Jet product and am not sure about Delta any longer and had never booked thru Kayak for flight before and will probably never again and will be sharing my experience with who ever will listen to me about it to warn them to avoid the problems I went thru.

Terrible experience at the gate. Charged for carry on luggage despite them meeting the requirements for sizing.

It was not clear that a shopping bag with gifts would need to be checked. Lucky that my friend checked her carry on so that she could take mine on. It contained fragile items ( and expensive). Plus they charged me $100 for that last minute change.

Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !

It was fine for a low cost trip. No entertainment and poor food offer. The sits were ok. It was on time.

Seat barely reclined. Boarding took forever. Flight attendants were not very friendly

Worst airlines. I will never fly this again. Please warn customers. They cancelled our first flight and then gave us flight vouchers that were declined.

Needs to be clearer about baggage allowances upon purchasing tickets

It was exactly what I expected, actually arriving sooner than scheduled.

Spacious business class lie flat sear. 2 hour delay leaving LHR led to a misconnection in Phoenix. I was place on a much later flight but that would mean a 6 hour lay over - more than half the time it took to fly the 5000+ plus miles from London, That second flight was only an hour! The staff in London said they could do nothing which led to uncertainty through the long haul flight. Thr agents in Phoenix were very responsive put me on a 5 PM flight to SAN but that flight was delayed so we took off around 6. There is little storage for personal items in the pod. There was no vegetarian meals left so flight attnedant did her best to cobble a meal from snacks. All in all I was disappointed in the AA experience.

Delay 14 hours! Missed all connections and had to fly different airline the next day.

Excellent. Attendants served preflight drinks and were courteous and nice.

It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!

American dropped the ball on this flight. It was canceled after waiting on the tarmac for 6 hours. American airline was so greedy that they open the door after close, delayed our flight then caused the pilot to over 14 hours limit if they were to fly to Phoenix. So more delays and finally flight canceled. Horrible experience with American Airline in Philadelphia.

They took away my first class ticket for my plane ride from Ickx to Tucson because they’re plane was late getting there. They offered me nothing in return

Terrible customer service playing as usual was late and the Denver tried to get to a bus, but it already scheduled for service to Fort Collins, but because they could not help me at all at the baggage service desk. I missed the bus by one minute after they kept me arguing about how to handle my bag which have not gotten onto the carousel, Customer Service and Denver at the baggage claim customer service had the nerve to say she did not fly the plane and the responsibility of the bag was all mine. Pathetic.

Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.

Flight attendant was incredible. Very efficient, friendly and pleasant. Patricia was one of the best I have ever seen. Please give her a big raise!

Awful. Late. Basic. Phone charger jacks didn't work. No entertainment No coffee even.

Multiple change of the gates at Pearson, delayed flight was extremely uncomfortable.

The flight went very smoothly, the staff was friendly and very helpful and the pilot flew the plane really, really well. Take off, landing were great and a smooth flight in between!

No issues with the flight and flight crew. cleaner seats in economy section would have been better

Very good. But seat selection was not good. We were put on different rows. Would have been nicer to sit besides each other as a couple.

Air Canada is great! Got to my destination earlier than expected and was a smooth ride the whole way there.

I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.

Boarding was OK. The overhead bins on the Havilland 400 are smaller than the allowable carry on bag sizes, making the bags to be jammed in and as a result slowing the boarding process.

After i biked my flights, i was informed my flight was rescheduled for later time

I was mostly pleased. My greatest disappointment was with respect to the timely update to the estimated departure and arrival times. It was especially sad that the arrival time was not updated online once we were in flight so as to allow my wife to arrive on time to the airport. She was not happy.