Find cheap flights to Guanajuato

Find cheap flights to Guanajuato

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Guanajuato
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Top tips for finding cheap flights to Guanajuato

  • There is no major airport in Guanajuato. It is instead served by Del Bajio Airport.
  • Looking for cheap airfare to Guanajuato? 25% of our users found tickets to Guanajuato for the following prices or less: From Mexico City C$ 64 one-way - C$ 88 round-trip, from Los Angeles C$ 382 round-trip, from Ottawa C$ 344 one-way - C$ 461 round-trip
  • High season is considered to be January, February and December. The cheapest month to fly to Guanajuato is January.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Guanajuato flight deals.

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Top 4 airlines flying to Guanajuato

Scores according to KAYAK customer reviews

7.4
Aeromexico
Overall score based on 9,392 reviews
7.5
Boarding
7.5
Comfort
7.9
Crew
7.3
Entertainment
7.0
Food
Airline reviews

Pros: "In general was a good flight that departed on time and arrive ahead of time"
Cons: "Se reserved and paid the flight months ago and reserved our seats . The issue was that no seats were really reserved and we had to get seats are the end of the plain"

Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"

Pros: "Nothing"
Cons: "The worst airline now a days"

Pros: "The airplane had entertainment choices. It was a nice entertainment system with recent movies."
Cons: "There was an hour delay on one of the flights and we were not notified. We had to ask around to find the information we needed."

Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."

Cons: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"

Pros: "nothing"
Cons: "everything"

Pros: "Flying with Aeromexico to Mexico City was great! This airline is always good and of course it didn't disappoint me this time. The flight was nice and smooth, the airplane very modern and nicely equipped, it had a vast variety of movies available, nice food, nice timing, friendly staff, punctual arrival to the destination, smooth landing, etc. Everything was great!"
Cons: "I was seated next to the toilets at the rear of the aircraft and I didn't like that seat. Guys, you really need to do something about this, because during the whole flight I had people standing next to me while queuing to go to the toilets. So, I was 12 hours with people next to my seat, watching me all the time and pushing the back of my seat while they made their way through the queue waiting for their turn to go to the toilet. Terrible situation having people queuing next to my seat and hearing the flushing sounds the whole flight."

Pros: "Confortable seats and entertaiment"
Cons: "late boarding"

Cons: "Pilots were late to flight...m"

Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."

Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."

Pros: "Straightforward and good. Very Timely."

Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."

Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."

Cons: "We sat on the runway after we landed for over an hour and I missed my connecting flight. No one offered to help or apologized for the delay. No compensation was provided"

Cons: "No entertainment options. No vegetarian meal. No adjustable headrest."

Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."

Pros: "Plane service was good"
Cons: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."

Pros: "The value for money"
Cons: "The fact you have to pay for Wi-Fi"

Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"

Pros: "At least this one is on time."

Cons: "Didn't board on time"

Pros: "Your price was just right!!!! On time. Which was great Great pilot,,,,smooth ride."
Cons: "Seating was WAY too tight Way too many people with carry on luggage"

Cons: "I lost it!"

Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"

Pros: "Very accomodating, unlike some other airlines where you have to pay for water, big turn off! I couldn't beleive the free alcohol going around twice;) that always makes me happy."
Cons: "No complain here!"

Pros: "the inflight movie."
Cons: "The flight was suppose to take off from Mexico City at 945 PM however nobody gave an explanation nobody knew the time or even the GATE I got to the airport at 6 PM, the flight took off at 1210 AM not only that I get on the plane and the AEROMEXICO crew had a really messed up attitude like they didnt care, I wanted to buy a gift for my wife from the magazine they had and the lady with a attitude simply said we dont have it, and I could keep going but It was a really bad experience for me."

Pros: "Not much"
Cons: "Lost my luggage"

Pros: "Friendly, helpful staff. Bilingual was important for us, as our Spanish is very rusty. Great movie choices, usually planes have one standard movie. Food was great."
Cons: "Airplane seats are always uncomfortable. Aeromexico was no exception, but the great service made it more than tolerable."

Pros: "More of the great Aeromexico service, really made me feel good about being in Mexico, put me in a good mood for arrival at BJX. BJX airport was easy to get off, get my bags, and get out of the airport quickly. Seats were comfy and as a nighttime flight, I was able to sleep easily from takeoff to landing."
Cons: "Departure gates for regional flights at the end of the terminal at MEX are a little confusing to know where to be to wait for your flight and where to board."

Pros: "Terrible because I was standing in the inner gate area waiting for my friend who had to run to immigration and the plane took off without anyone telling me. I was going to get on when it was ready to leave but didn't have the chance. When I went to the aeomexico ticket booth to get a new ticket they were going to charge me an exorbitant price so I went to American Airlines. I also had to sleep in Mexico City which cost Me an additional $550. All in all the missing of my flight cost me over $1000. I'm so mad about it. Lynn Fecteau 305-854-0891"

Pros: "Flight was fine. Good staff on board and nice food etc."
Cons: "Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board."

Pros: "Flight was fine. Good staff on board and nice food etc."
Cons: "Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board."

Pros: "Good service and very attentive crew. Aircraft new and clean."
Cons: "Screens don't move. Limited selection of movies and even fewer options for younger kids. Bag drop chaotic. Busy queues but very few personnel manning the desks."

Pros: "The plane was comfortable, they did offer a basic sandwich and the entertainment system was a big plus. this was an Aeromexico flight operated by Delta."
Cons: "My major complaint was not being able to select seats for ANY of my flights too/from Mexico City and nobody seemed able to explain why. I booked the flight through Kayak and the flight was a Delta operated Aeromexico flight. None of that intrinsically explains why I shouldn't be able to pick seats."

Pros: "Seat back tv with movie choices. Fed on the plane, and nice crew."
Cons: "Always a delay in taking off, and always a delay in docking the plane at a terminal."

Pros: "You can have 25Kg luggage and a 10kg carry on, plus a personal item"
Cons: "The seats are a nightmare, you have 2 reclining configurations, bad and worst! 3 hours of this and your ready for chiropractic therapy. I will really think twice before repeating with Aeromexico."

Cons: "After 4 gate changes and 2 plane changes on a 12:45 am red ey.e, Aeromexico staff gave us no updates to be able to plan or manage our wait time. In total we stood for four hours being told by clueless staff that we would leave in 15 minutes every 15 minutes. This led to desperate passengers standing at our various gates for hours with no food and nowhere to go: one of the older passengers eventually fainted and hit her head on a row divider, to which the doe-eyed Aeromexico staff did nothing, not even to bring the woman (now on the floor) a pillow for her head. A horrible experience in customer service. I have complained directly to Aeromexico but naturally have received no response."

Pros: "Everyone was helpful"

Pros: "I liked the entertainment offered on the plane, the crew was polite, the seats were a bit uncomfortable."
Cons: "I had a connection from Guadalajara to Mexico City. My flight from Guadalajara left about 40 minutes late. Once I got to Mexico City, I ran through the airport, since it was past the time my connection left. After running all over the airport, I found out that my flight to Los Angeles was also delayed, for about 30 minutes or longer. Every time I have taken Aeromexico the flights have been delayed, and I really am not sure why."

Pros: "Everything"
Cons: "Everything was perfect"

Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."

Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."

Cons: "I didn’t like that the flight had a 4 hour delay!"

Pros: "Todos muy amables. Los asientos estaban cómodos."

Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."

Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."

Cons: "Fly was cancelled"

Cons: "It was very cold on the flight, even with the blankets we were given."

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Pros: "Gates, delays, changes"
Cons: "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."

Pros: "The overall service x"

Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."

Cons: "I asked for water and juice, they just gave me juice"

Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"

Pros: "VEry good Cabin crew and the plane was reasonable new"

Pros: "Nothing"
Cons: "Sitting next to a bunch of crying babies"

Pros: "Flight was super cheap to France. Excellent value"
Cons: "I could not use the automated kiosks with my ticket"

Cons: "No movies or other entertainment that I could find"

Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."

Pros: "Very smooth. Outstanding A-321 platform."
Cons: "No place to plug in my dying phone. All Group 7-9s had to check bags. This is unacceptable. Had to wait on connecting passengers (didn't know the airlines did that anymore). I am tired and have to go to work at my usual time since the flight landed late."

Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"

Pros: "Boarding and flight were on time."

Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"

Pros: "Flight left and arrived early"
Cons: "Insufficient supply of Immigration forms"

Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"

Pros: "unAnnounced gate change"
Cons: "Running in airport"

Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"

Pros: "Nothing"
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"

Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."

Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"

Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"

Pros: "Pretty much on time departure and arrival. Comfortable, larger aircraft than usual."
Cons: "n/s as only a 40 minute flight"

Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."

Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"

Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"

Cons: "There was no food offered. The stewardess was not happy to be at work."

Pros: "On time arrival"
Cons: "Everything else"

Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."

Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"

Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."

Pros: "They gave us free headphones. The seat back entertainment had a large selection of movies to watch."
Cons: "Similar to my previous review, the crew treated the passengers like we were in the way of their travel plans. There were far too many interruptions during the flight that paused the seat back entertainment. Awesome that you have a credit card, but I don't need to hear about it 100 times during the flight."

Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."

Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."

Pros: "Overall friendliness of the crew"

Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."

Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"

Pros: "Crew friendly and efficient."
Cons: "Flatbed width tight"

Pros: "Check in and boarding was quick"

Cons: "Sitting on the runway after landing because the gate is occupied."

Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"

Pros: "Staff was professional and friendly."
Cons: "N/A"

Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"

Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."

Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."

Pros: "The flight was very comfortable. The seats were very roomy. Boarding process was seamless. Staff were friendly and helpful"
Cons: "I had asked for a vegetarian meal when I booked the tickets - this request didn't come through on my booking. I asked again at check-in, they informed me I should have called 24 hours before and organised it. Luckily the flight had vegetarian meal options onboard so I did not starve. The movie selection was not the best. The entertainment unit itself was really good however."

Pros: "That even though there is a delay, we still made it around the same time"
Cons: "That there was a delay in the first place"

Pros: "The seats were fairly comfortable for such a small plane."
Cons: "There was no meal on an international flight of more than four hours."

Cons: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."

Pros: "Overall very very good - could offer more water throughout flight."

Cons: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."

Pros: "The seats were unbelievably squishy. And the crew was quite rough."

Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."

Pros: "I think cost me without needing to go back and forth"

Pros: "Very helpful crew and staff assisting with golf buggy ride"

Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"

Cons: "YVR airport's Air Canada staff was extremely unprofessional. First, they cancelled my original itinerary and moved me to a flight 3 hours later. Now I understand it was holidays so I was okay thus far. I got to the airport 2 hours before the departure time and even though I had check-in online, I was requested to get into "Check-in assistance" line instead of the "baggage drop". The "Check-in assistance" line had multiple people rebooking their flights when at the counter (on an average each person was being held for 15 minutes by the slow staff). By the time I reached the counter, I was told that the gate had been closed and I will have to rebook. The staff said at that point that it was "just the way it is" and their terms and conditions have this clause saying they don't guarantee people will be boarded. Well, sure, don't board them if they're late but don't delay them on purpose and then strike them off the boarding list. Very Very disappointed."

Pros: "Always an easy direct flight from FLL to Montreal via Air Canada! Staff very friendly, professional, willing to help. Plane is comfortable and flights are usually very smooth!"

Pros: "Crew was friendly."
Cons: "Boarding is horrible. Fees for taking bags cause everyone to carry-on and with too much on board an everyone has to wait while they transfer excess bags to beneath the plane. Food is poor. seats are cramped."

Pros: "Flight times and cost"
Cons: "Everything else."

Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"

Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"

Pros: "Right on time. No problems boarding"
Cons: "No food/entertainment"

Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."

Pros: "Staff communicated delays well, and they were polite once we got going. In flight entertainment offered was good, but heard some passengers having trouble with their screens not working."
Cons: "Delays, delays, delays. Theme of my vacation. When we arrived in Dallas we had no idea what baggage claim we were supposed to be at. There was no announcement, flight information displays didn't say anything."

Cons: "No in flight entertainment"

Cons: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."

Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"

Pros: "always has extra seats available."
Cons: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."

Pros: "Movies ok"
Cons: "Very very very cold and no blanket !!!!! Was a struggle"

Pros: "Extra leg room seats were good, expensive."
Cons: "Poor boarding procedures. We paid extra for extra leg room seats, but had to wait until last to board, hat to stow our carry ons 5 and 8 rows behind us."

Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."

Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."

Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."

Pros: "Lots of entertainment options Not totally booked so everyone had a little space to relax on such a long flight Food was nice"

Pros: "Excellent flight"
Cons: "All good"

Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."

Pros: "The pilot set an expectation of an early arrival (30 min) that was not met."

Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"

Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"

Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"

Pros: "Very fast flight"
Cons: "In flight Audio didn't work"

Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."

Pros: "Crew was nice and very helpful.. Nice selection of movies.."
Cons: "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."

Pros: "Seats were comfortable..."
Cons: "Plane windows were really dirt... staff was a bit rude..."

Cons: "The vegetarian meal was awful"

Pros: "friendly staff, not a full flight which was nice to stretch out"
Cons: "the food was not great, would have been nice for TV to have hockey championships game available to watch- another airline had this option on a flight during a Steeler game and it was nice."

Pros: "On board facilities and service"

Cons: "I called and confirmed a special meal 40 hours in advance. They said they had no request form me and gave me fruit,"

Pros: "New plane (Dreamliner). Very comfortable journey. Friendly flight attendants."

Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"

Cons: "They are so incompetent that they had us arriving in Germany on May 3 and connecting on May 2. We had to have the ticket rewritten TWICE."

Cons: "The flight was late"

Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."

Pros: "I got to where I was going."
Cons: "Air Canada acts like a European low fare airline when it is actually just a major domestic carrier that nickels and dimes for everything and charges full cost."

Pros: "Good"

Pros: "We upgraded to business so it was great. Crew was especially attentive."
Cons: "Couldn't recharge the iPhone. No plug."

Cons: "Unassigned seating from the beginning of the trip made the trip arduous."

Pros: "The flight was nice and the crew was very helpful"
Cons: "The landing was a bit rough"

Cons: "Late flight and can't catch next flight on time:("

Pros: "Nothing"
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"

Pros: "Entertainment was good"
Cons: "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."

Cons: "Very late"

Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"

Pros: "Staff made extra effort for everyone to feel comfortable!!"
Cons: "The walk LOL!! It's a Big Airport!! All staff ready to help thank you!!"

Cons: "Leg I was only offered economy. Not plus"

Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"

Pros: "Efficient boarding. Friendly and helpful crew. Prompt baggage reclaim at Heathrow."
Cons: "Bland food, with no beef option in Business. And what happened to the ice cream sundaes? They've been thrown over for salted caramel gelato. Not nearly as good. The old three-class 767s are TERRIBLE for comfort in Business Class."

Cons: "Southwest has much better experience."

Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"

Pros: "Nothing"
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"

Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."

Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"

Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"

Cons: "Flight was delayed but this was due to weather conditions."

Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."

Cons: "Everything"

Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"

Cons: "There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey"

Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."

Pros: "The cabin was clean and the staff was polite."
Cons: "The food that was supplied was meager!. When you fly half way across the United States and get 2 cups of a soft drink, no peanuts or chips; that is terrible."

Pros: "On time, great crew"
Cons: "Small plane, last row of seats are the pits"

Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."

Pros: "Comfortable and enjoyable flight, efficient crew without delays."
Cons: "Poor food - even going for the safe pasta option. Very disappointing & not enjoyable."

Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."

Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."

Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."

Pros: "Friendly and accommodating flight attendants."
Cons: "awful handling of the flight delay with lack of info and updates. We were told we were boarding in twenty minutes for four hours."

Cons: "there was no in-flight entertainment."

Pros: "The crew was great, the service impeccable, the boarding process fast"
Cons: "At least two different kind of snacks to choose from, will be much appreciated"

Cons: "We booked with Air Canada but it was actually United. The flight was delayed five hours. This always happens with United and they seldom provide explanations or updates."

Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."

Pros: "Another normal flight."
Cons: "Check in troubles. Couldn't check in online. Agents had some trouble locating our reservations. Security was a lengthy process. Big brother type operation going through customs."

Pros: "It was a good flight overall."
Cons: "I arrived in Mexico on Monday, and I've yet to receive my luggage. The representatives keep reassuring me that my luggage is still in Houston and that it will be on the next flight. This is such an overwhelming experience because I don't know what is really going on."

Pros: "Great flight with no issues or any problems. Flight on time, luggage transfer was fine, crew pleasant and helpful. Smooth sailing."
Cons: "We don't take advantage of entertainment on board."

Cons: "Constant 5 - 30 minute email updates stating flight delay. The delayed started at 30 minutes and ended in being 3 hours. The stated reason changed just as frequently."

Pros: "Crew and services"
Cons: "in flight movies were not free while most other airlines offer passenger free in flight entertainment."

Pros: "Punctuality"
Cons: "Food. It is a very long time and there no food enough"

Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."

Cons: "For an international flight, we had to pay for meals and for entertainment."

Pros: "All good"

Cons: "Didn't fly this leg on United, but rather on Air Canada."

Pros: "Gate Crew in YVR was very courteous"
Cons: "Deadheading pilots throwing large carry on in front rows but sitting in back rows. Really guys?"

Pros: "It ending"
Cons: "I don't even know where to begin. Horrible flight with two obnoxious dunk clowns that kept this red eye flight awake. Because they were loud and obnoxious they got all the service on the flight. The way they acted, very inappropriately to another passenger, and sneaking booze from their carry on-Wished there was an air marshal on the flight. Won't be flying United again."

Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."

Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"

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