Pros: "Crew was amazing"
Cons: "Seats was kinda uncomfortable. Leather seats would be great"
Pros: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Cons: "Offer better options to redeem rewards/miles!"
Pros: "Cleanliness and more leg room"
Cons: "Serve the coffee/tea with the breakfast/meal not after."
Cons: "The seat needs more support very uncomfortable"
Pros: "Seat super comfortable wheelchair is perfect awesome"
Pros: "Every thing was excellent. The crew was very courteous and gracious."
Cons: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Pros: "I love Korean Air"
Cons: "No complaints!"
Pros: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Cons: "Plane feels dated. A title tired."
Pros: "Services from the crew and the seat are what expected being in eco-normic class."
Cons: "can upgrade or afford to go by at least business class"
Pros: "The music of kpop"
Cons: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Pros: "That the bathrooms are kept clean."
Cons: "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
Pros: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Cons: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Pros: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Pros: "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
Pros: "Flight attendants friendly and helpful."
Cons: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Pros: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Cons: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Cons: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Pros: "Friendly crew, good movie selection, USB port."
Pros: "Friendly service"
Cons: "Didn't dislike anything"
Cons: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Cons: "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
Cons: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Pros: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Pros: "Great service"
Pros: "Cleanliness and professional crew."
Pros: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Pros: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Cons: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Pros: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Cons: "Nothing! I wish I won't see things not to like in my future flights with them."
Pros: "Food, service"
Pros: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Pros: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Cons: "Nothing comes to mind."
Pros: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Pros: "Good service and on time"
Pros: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Pros: "I enjoyed the service and the touch screen TV."
Cons: "I didn't enjoy how cramped the seats are."
Cons: "too little leg room."
Pros: "see above"
Cons: "Would love more Movie and TV options, especially light of the length of the trip"
Pros: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Cons: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Pros: "Nice friendly staff"
Pros: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Cons: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Pros: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Cons: "No veggie food option despite ordering special meal."
Cons: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Pros: "Food n staffing"
Pros: "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
Cons: "The movie selections were outdated and there weren't very many options"
Pros: "Multiple rounds of complimentary food and drinks"
Cons: "Unable to sleep"
Pros: "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
Cons: "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
It would have been better if I received the right ticket for my flight as I was sold a ticket for a flight that did not existed. Had to wait 3 hours for new ticket to be issued and then to find out they messed up my return flight I'm still trying to get it corrected. Totally F**ked up trip!!!!!!
Only thing i have to said is rough landing and food is not great so does the entertainment.
Japanese flight was awesome.
Pros: "Crew was very polite. Great food and service."
Cons: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Pros: "Happy crew."
Cons: "more selection of hollywood movies"
Pros: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Pros: "JAL flight crew were excellent and friendly"
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Cons: "More movie selections"
Pros: "Two choices of meal and friendlier staff. Props to JAL."
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Cons: "very poor communication of information"
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Very family friendly. Good entertainment system."
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Cons: "No complaints! Not even one!"
Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Pros: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Cons: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Cons: "Nothing- I'd fly with them anytime."
Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Pros: "The service"
Cons: "Having to leave a comfortable setting"
Pros: "Service N crew n entertainment."
Pros: "Foods are good, crews are good."
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Pros: "The crew took care of us during a strange virus affected flight."
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Pros: "Meal, crew"
Cons: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Cons: "if the seat can be reclined a little more"
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."
Pros: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Cons: "The food was not enough, we felt so hungry before arriving."
Cons: "All was 100%! Thanks!"
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Cons: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Cons: "The business lounge in honolulu"
Pros: "Nice 777 plane, good snack"
Pros: "crew from the check in to airplane very good"
Cons: "The food was not as good as in my previous flights."
Pros: "Very helpful and accommodating flight attendants ... all with a smile!"
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Pros: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Cons: "The entertaiment film needs more variety..."
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Pros: "Good experience. Crew are kind and friendly!"
Pros: "The stewardess are the most polite and helpful I've travelled with"
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Pros: "Excellent service!"
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Cons: "Nothing, everything was as expected"
Pros: "The flight attendants were very polite and kind."
Cons: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Pros: "Again, the flight attendants were kind and tried to be very helpful."
Cons: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Pros: "the food, service, and efficiency"
Cons: "The really long layovers"
Pros: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Cons: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Pros: "Ana is the best"
Pros: "Everyone is super nice."
Pros: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Cons: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "ANA flight rarely have big problem, I just let myself relaxed."
Cons: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Pros: "Cabin comfort"
Cons: "Only two Hindi movie"
Pros: "Everyone was super polite"
Pros: "All flights were on time or early."
Airline can do a better job on board seating and oomfort
Forgot to serve food.. asked couple of times but didnt get any
Cons: "Love it! Next time, I will for sure buy tickets from Kayak"
Pros: "Good seating and entertainment."
Cons: "Sort out the food."
Pros: "Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms."
Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Cons: "They charged us for the second bag checked in ??????"
Pros: "The crew was responsive"
Cons: "The live news"
Pros: "The crew were awesome. I was very comfortable."
Pros: "The seat was comfortable, the crew was nice for the most part."
Cons: "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
Pros: "A vast amount of entertainment"
Cons: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Pros: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
Cons: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
Pros: "Everything was great!"
Pros: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Pros: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Cons: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
Pros: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Cons: "Lactose free meal was disgusting."
Pros: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Cons: "The lactose free meal was disgusting."
Pros: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."
Pros: "We had good seats & crew were friendly, but not as good as the Sydney to Dubai crew"
Cons: "The lateness of our departure with no reason given from Dubai."
Pros: "Safety video was cool. Even in Arabic! The amenities were lovely — headphones, entertainment choices, bag with toothbrush, slippersox, etc. They elevated economy well above (the usual) steerage."
Cons: "Not having options beyond the menu; it wasn't clear where to ask for a vegetarian meal. The battle of carry-on v. coat storage is unseemly."
Pros: "Exceptional attention to details of client comfort."
Cons: "No faults."
Cons: "They recently started charging unnecessary excess fees for overweight. I traveled from Seattle to Hyderabad via Dubai. I carried my cabin bag from Seattle with weight of 9kgs and purchased few duty free items of 2kgs(2 liquor bottles and1 dates box). They have asked me to pay $150 for excess weight. One passenger traveled from Houston with a bag of 11kgs. Items include 1 laptop documents and tablet. She didn't shop in Dubai. She was allowed in Houston but was charged $100 in Dubai for same weight."
Pros: "Plenty of room even in economy. Good food for a plane. Very friendly"
Cons: "The ICE screens can be larger and of better resolution."
Cons: "There is very little space between seats from Dubai to Cochin flight. Didn't have space to eat without hitting the next person. Ran out of food of choice"
Pros: "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
Cons: "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
Pros: "customer service of crew was good."
Cons: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."
Pros: "Leg room, seats reclining, kids movie selection."
Cons: "Food was horrific. Kids meal was just not Edible and smelled bad. By the time cabin crew reached our section there was no food selection. Bathrooms deteriorated through the flight and were not cleaned through a 10 hr flight. Paper towels and toilet toilet paper ran out two thirds of the way into the red-eye flight and bathrooms became non useable in the morning. Crew requires more training in upkeep of airplane on long-haul flights."
Pros: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Cons: "Delayed on an already long flight and got home even later"
Pros: "The staff, food, everything! Best flight and airline ever"
Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"
Pros: "Food was decent"
Cons: "The movies are censored... there is no point in offering R rated films if you can't watch them as the director intended."
Pros: "Great experience would Defo use them for our next trip."
Pros: "Price on my ticket was great and comfort was good"
Cons: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Pros: "Very good we appreciate good service and good food"
Cons: "After traveling for 19 hours from Washington DC to Karachi, , They lost by luggage. They asked me to come and collect it after 6 hours. Went to the airport could see my luggage sitting in the trolley but still made me wait another 3 hours. NO COMPENSATION / NO APOLOGIZES Going back from Karachi to Washington DC, passenger besides me had a child in his lap throughout the flight. That passengers arm and legs were in my part of the seat throughout the flight. I could not sit or eat or relax. The child in the lap kept on touching me and the food I had on the tray as was unable to eat it. I weigh 165 but the seats are so small that one has to struggle. When back Dulles airport, had to weight for 1.5 hours for the bag to arrive @ thanks to big jumbo A380 aircraft. First class were priority. They checked in first, got their luggage first on a different belt, rest were treated like third class people. Never wasting my $ in this airline."
Pros: "Great airlines, no issues. Everything was great and outstanding."
Cons: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "Pretty spacious for economy, clean, well-lit, easy to navigate. I really liked the windows in the cabin on this flight compared to other planes. Crew was kind. Easy to use entertainment and movies. The temperature was moderate, which means very comfortable with the blankets that were provided."
Cons: "Ordered vegetarian meal, was served vegan meal with margarine. I specifically stated that dairy was ok, and the vegan meal was not good. Boarding was a bit of a disaster, unclear and hoards of people blocking aisles and visibility. We also got in late which is very problematic."
Pros: "Very nice service"
Cons: "The service that Emirates provided."
Cons: "Tough to get a drink"
Cons: "Crew was pathetic with no compassion towards customer."
Cons: "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
Pros: "Everything was very good"
Pros: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Cons: "They need to smile and respect the passengers"
Pros: "Crew was really good and the seating was quite okay"
Cons: "Seating distance"
Pros: "Flight was on time"
Cons: "Food Crew"
Pros: "Crew very friendly and helpful"
Cons: "Delayed because of a sick passenger"
Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Cons: "Nothing it was perfect .the flight was so excellent .no words to say"
Cons: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"
Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."
Pros: "On time. Good service"
Pros: "Flight excellent. Service and plane"
Cons: "Too salty for the meal"
Pros: "Flight and service were excellent on all accounts including food."
Cons: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Pros: "The service and flight were great"
Cons: "The food was bland and it had no flavor. I got food poisoning from what they called a low lactose meal. I am a Chef myself and I feel like part of the overall experience is being fed but I didn’t have a great experience with that. I dread the flight home."
Cons: "Worst flight experience ever-"
Cons: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."
Cons: "My mother has health issues. She is diabetic, and asked for Juice. Air hostess told her they don't have the permission to serve anything for certain period of time. They did not give her Juice, and she was not feeling well. I'll not choose this airline again. Food was ok too"
Cons: "I’m still not there. They had me go to the airport 5 hours early to get a different flight cuz theirs was delayed then after not being able to make those flights carrying my 5 bags to 3 different terminals they said just go on their delayed flight and cuz they had over 80 people going on to Manila that they would hold the last flight there but when we landed we were informed going to a hotel and no compensation for it. I am extremely pissed off"
Pros: "Short stop over"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Pros: "Very good service. Professional and friendly"
Pros: "Crew was excellent with great service and appropriate amount of information from captain"
Cons: "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."
Pros: "Smooth flight , crew members were good"
Cons: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Pros: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Cons: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"
Pros: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
Pros: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Cons: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Pros: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
Cons: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
Cons: "Pls see above comments"
Pros: "On time Good service Nice crew"
Cons: "You have to be there 3hrs before the flight to guarantee they won't resell your seat. I was at the terminal an hour prior at 9am when there was no line to check in or even at security but they turned me away. I rescheduled my flight and had to pay a lot extra to do so. I stayed at the airport to make sure I wouldn't miss it and the crew doesn't even start setting up until an hour prior... they don't start boarding until 30 minutes prior.... so they 100% sold my seat and then charged me to rebook it. They turned me away when I could have been at the gate 50 minutes prior, well before boarding"
Pros: "The crew was polite and efficient."
Cons: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Cons: "Simply excellent service"
Pros: "In-flight entertainment"
Cons: "Small portion of food"
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Pros: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
Pros: "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."
Pros: "Business class service was the best I've ever experienced from any carrier."
Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Cons: "The headphones did not work."
Cons: "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
Pros: "crew was great, seaating was best and very comfortable, seem;s seat's were a bit wider and little more leg room. Fight's were on time and landed early, food was very good and service was top's"
Cons: "there was nothing that I didn't like"
Pros: "The efficiency of this crew was unparalleled"
Cons: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"
Cons: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."
Cons: "The crew needs a bit of retraining. It's almost like we are unwanted guests on there aircraft rather then the customer."