I hope they never ran out of the menu choice one makes. They often do.
Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Pros: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Cons: "Not one thing."
Pros: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Cons: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "N/A"
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "N/A"
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
I was handled by some very rude CSA's in DFW. I was forced to check my carry-on as I was flying economy. You are now allowed only 10 kg total on all carry-on items. As my carry-on was 10 kg, and my backpack was 2 kg, I was made to check my luggage. I find this procedure unfair, as many other passengers in economy CLEARLY had more than 10 kgs. If KA insists this is their policy, then it should be enforced uniformly for everyone. TO INCLUDE Business and First Class. They are allowed 18 kg now. From my perspective....absolutely ridiculous. This was the first time in over 35 years I have been made to check my carry-on. I am EXTREMELY disappointed 😞
Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic!
Customer service is not a top priority from boarding to while on flight, was belittled on boarding Some staff speak english at almost a 0% fluency
2 hour connection time in Seoul to make plane to Bangkok. Giant security lineup. Lots of worry over making flight reduced joy of flying via KE/Incheon. This was a repeat of my flight in Nov 2022, so apparently is the new normal for KE. Flight was boarding after I was forced to jog what seemed to be 2 miles from security to my departure gate. Please fix this. I still cannot understand that if you have already been screened in Canada for dangerous items, and there is no opportunity to obtain any between one plane and the next, why you should be screened AGAIN.
Paid $150 for the extra leg room at the door seat for 2 passengers. It was not worth it because it was noisy the whole time because of being near the food prep and the bathroom also there was no under seat storage and the stewards kept harassing about having a bag under our feet miserable. They ought to give you a discount for taking that seat.
Pros: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Pros: "The crew was very attentive and our seats in Prestige class were very comfortable."
Cons: "The entertainment options were meager at best."
Pros: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Cons: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Pros: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Pros: "The crew was on it when it came to responding to the call button."
Online check in doesn’t work, talked to other people in line and they also couldn’t do online check in
Not much world movies especially other Asian countries movies (only Japanese movies)
Pros: "The crew took care of us during a strange virus affected flight."
Pros: "The crew was professional and super friendly."
Cons: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"
Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."
Pros: "ANA was awesome as usual."
Cons: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Seats were just too small. It was better the mla to taipei seats more comfortable
The crew spoke Chinese to every Asian person. I even did not understand anything. So rude. If they don't know passengers’s nationality, they have to speak a common language in English. They lost my luggage. I didn't have it now. I don't know where is my luggage. They lost it. So terrible airline. I will never use it again.
Pros: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Pros: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Cons: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "Flight was on time and the ride was smooth."
Cons: "Need option to order vegetarian food, including a day in advance."
Cons: "Can you recommend a place to stay overnight at the Taipei airport?"
Pros: "I actually like the foods and the seat is comfortable for the price I paid."
Cons: "Everything is good."
Pros: "Crew was excellent"
Cons: "As with all airlines, seats were cramped and not enough leg room when traveling Economy"
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Pros: "Food is amazing, planes are good."
Cons: "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
Cons: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Pros: "I like overall, food , entertainment, cleanliness and the amazing crew."
Cons: "I would fly again with emirates."
Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Pros: "Seat was very comfortable."
Cons: "Everything was good, one little thing, just had to wait for crew member to respond to the bell."
Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Pros: "The food was very good, the seat was comfortable, the entertainment was great."
Cons: "Water could have been offered more frequently. I got a bit dehydrated."
Cons: "They delayed the flight over entertainment system and that caused me to miss my connection"