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Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."

Cons: "no refund at all worst outcome"

Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."

Cons: "LATE TAKING OFF FROM WPG BY 90 MINUTES -- SEE ABOVE COMMENT -- YOUR SURVEY SHOULD NOT ASK ABOUT TWO FLIGHTS IN THE SAME EMAIL!"

Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."

Pros: "Fun crew. Short flight"
Cons: "Flight was late leaving. Our connecting flight was already boarding when we arrived. I would have liked the 25 mins we were supposed to have."

Pros: "Staff was friendly and very helpful."
Cons: "We had a little extra lay over due to the snow, not there problem."

Cons: "I will say our flight took of a bit late which was a bother so late at night."

Cons: "First flight on WestJet in 3 Years. Didn’t like not knowing I needed a tablet or laptop and an app to watch tv. Offered a drink and asked for water. Received about 2 ounces. Every body around me ordered soft drinks and got a 10 ounce can"

Pros: "Everyone was very nice"
Cons: "It was cold on the plane!"

Cons: "Cramped seating configuration."

Cons: "Thanks"

Cons: "The stewardess (Stephanie was her name I think) grabbed my arm and pushed it out of her way rather than asking me to move. While it may sound dramatic, I am certainly not accustomed to a stranger putting their hands on me and it was hugely inappropriate and ruined my flight. This was my first WestJet flight after flying countless times with Air Canada. The whole experience was soured and I will never look at WestJet the same again."

Cons: "Non comfortable cold sensation."

Pros: "GREAT CREW"
Cons: "BOARDING FROM OUTSIDE-VERY COLD OUT IF I KNEW I WAS BOOKED ON A PROP PLANE I WOULD HAVE BOOKED DIRECT SEAT SIZE-CRAMPPED-I ASK THE GUY BESIDE ME IF HE WANTED THE AILSE BECAUSE HE WAS TALL AND SQUISHED CALL ME ANYTIME 306-551-3251 THAT WAY I WILL KNOW THE VALUE OF THIS SURVEY"

Pros: "Absolutely nothing."
Cons: "Upon my arrival in Calgary I had missed the last shuttle to Banff (my final destination) and no one at the customer service desk would do anything to help me in my stranded situation."

Pros: "Got away a little late (full flight and de-icing) but still managed to get in to Phoenix well ahead of the scheduled arrival time."

Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."

Pros: "Fast cheap flight"
Cons: "Nothong"

Pros: "nothinggg"

Pros: "Great crew services, as usual. Nice, smooth flight."
Cons: ""We're waiting for a pilot," doesn't exactly scream, "well oiled machine". How do you rate a bag of pretzels as " Food?""

Pros: "Getting on in Palm springs and getting off in Winnipeg. Thanks WestJet"
Cons: "Not knowing to download The app until I was on the plane"

Pros: "Quick boarding, good customer service, and friendly staff."
Cons: "When I booked online it was a little unclear that I would have to pay extra to check a bag. No problem but would make a better customer experience if I had been aware of this"

Cons: "Some more food options"

Cons: "Wi fi didn't work"

Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"

Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."

Pros: "Again, staff was friendly and approachable attitude."
Cons: "Toronto airport needs proper signage. I got lost and wasted my half an hour to just find a transist to downtown."

Pros: "Pleasant staff"
Cons: "Crowded seating"

Pros: "Comfortable seat with lots of leg room"

Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"

Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."

Pros: "The friendliest crew ever!"

Cons: "Hard seats no padding extrely uncomfortable"

Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"

Pros: "No stops,"
Cons: "Cramped."

Pros: "On time"
Cons: "Tight seats"

Pros: "Everything was excelente very nice personal."

Cons: "It was as if the baggage fell of somewhere from the plane and came in contact with water."

Cons: "Flight was late leaving ywg"

Pros: "Awesome crew, chill experience !"

Pros: "As always crew is very attentive. They make the safety presentation fun and engaging."

Pros: "Amazing to get out of Winnipeg on time and arrive early. Had a nice exit row and lots of leg room. No complaints."

Pros: "I liked the entertainment application, and the selection of movies. The crew was courteous."
Cons: "The price was high for the calibre of flight, and the luggage overage charges are just silly."

Pros: "Friendly crew"
Cons: "Uncomfortable seats and Not enough leg room, especially for tall people. I was in the middle seat and had to basically climg over a sleeping person to get to the washroom"

Pros: "I liked the whole experience.... the crew are always friendly ... they are willing to go that extra mile... I love WestJet as a company and what they stand for... I will not fly any other airline if I have a choice"
Cons: "How misrable people are ... some times I feel for the crew"

Pros: "Overall no issues whatsoever, which is good. Speedy check-in."

Pros: "Entertaonment did not exist....did not even have a sandwich...just junk food"

Pros: "Friendly flight attendants and a smooth ride and landing"

Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."

Pros: "Just the crews"
Cons: "I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it"

Pros: "Greatseats"

Pros: "Nothing good to say for this flights overall."
Cons: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."

Pros: "On time, crew was cheery!"

Pros: "Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat."
Cons: "It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent."

Pros: "Good movies"
Cons: "Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers"

Cons: "Business class pods were uncomfortable compared to British Airways. Felt like I was sleeping on a very lumpy mattress."

Pros: "Great staff!"
Cons: "Nothing"

Cons: "left 40 minutes late"

Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."

Pros: "Comfort and service"
Cons: "Had nit boarded any cognac or gochuchong hot pepper paste."

Pros: "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
Cons: "Charged my wife’s seat even though she is Altitude 25K"

Pros: "Flight was delayed. Boarding crew was very disorganized and asked passengers to check bags at last minute. Waited 1 hour to get an arrival gate in Toronto. Waited 2hours with 50-70 passengers to get my bag."
Cons: "Entertainmentin plane"

Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"

Pros: "I like the service I receive ."
Cons: "I didn't like the walking to and from the plane."

Pros: "The Embraer jet was newer and roomier. Nice to have a movie"
Cons: "Nothing"

Pros: "Boarding was very efficient, staff was friendly and the plane super clean."

Pros: "Flight was delayed 6 hours"
Cons: "Getting stuck at the boarding area for 6 hours in normal weather with no particular hazards for flying. Crew was good. They did their job."

Pros: "I do not intend to use Kayak again because it is extremely difficult if not impossible to make sets reservations even though I am in Executive class."

Cons: "1. Too cold 2. Patron behind me was tall and his knees repeatedly pushed into my back through a paper thin seat back 3. Waited 45 minutes on tarmac AFTER landing to deplane"

Pros: "At least the entertainment systems worked this time."
Cons: "I've never thought that airplane food was bad before, but they ran out of the main options and I was left with macaroni and cheese. It was bad."

Cons: "There was one announcement about preboarding and none after that -- only one announcement about delay of 20 minutes but we were more than an Hour late boarding. That was 1st impression. Then, when we got on the plane, it was very old so made me worry about safety."

Cons: "They cancelled the flight after we were on the runway."

Pros: "Direct to Toronto"
Cons: "Too many to list"

Pros: "Pearson Airport puts the puddle jumper flights at the far, far, far end of the airport. That makes some sense."
Cons: "There's only one choice for refreshments, unless you count the cracker-amd-nuts machine. The seats are terrible. The assumption seems to be that no one waits long, but the experience proves the opposite, as wind, construction, security clearance for flight crews and who knows what else (any excuse will do) creates delays of more than an hour for people who end up standing along the walls and sitting on the floor waiting. Again, crews and ground staff for AC are not able to give accurate instructions or guidance for boarding flights. That airport is a mess."

Pros: "The upgrade with the food, and the entertainment"

Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."

Pros: "Because of the snow storm in Canada, there were delay. Air Canada improved a lot since the last time I travelled with them maybe 3 years ago. They are nice and want to help us. Since there were a delay at MCO, I had less time to catch my flight at Montréal. Everyone was helping. They look at us and smile. We don't seem to disturb them like before. There were an exeption with the woman at the Air Canada desk (MCO)for the luggage and at boarding who was annoying by my question and demand. She was the only one like that. Other passenger also notice it Everything went well also when I travel on my way to Orlando Nov 30."

Pros: "The flight was relatively comfortable."
Cons: "Air Canada has a policy where they will automatically put you on stand by if you do not check in an hour before your flight time. This policy was not stated in any of the emails we received. We were put on stand by and then removed from a flight we had paid for and checked in to."

Pros: "Liked having the seat next to me empty on the fight back."
Cons: "I did not like paying for picking my seat. Back in the day if you booked your ticket you got to pick your seat, like first come first serve, without paying for it. Now, if you want to guarantee a window seat you have to pay for it. I only did it because my mom advised me to. And I did so because I always listen and respect her advice. It made for a good experience because i like looking out the window. However,I did not appreciate having to pay for it. I believe that since we incur a plethora of microcharges for everything on the plane ticket that it should include picking your own seat without a separate charge. It is likely a matter of time before we will be charged extra for salt on our pretzels."

Pros: "Pilot was able to make up for delayed departure and flight arrived on time."
Cons: "Plane needed better cleaning - Lots of stuff (food, paper, dirt) between the seats. Entertainment system not working properly - screen kept going blank."

Cons: "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."

Pros: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Cons: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."

Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."

Pros: "Crew was nice though not very professional."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"

Cons: "The flight attendants were overwhelmingly rude and unhelpful."

Pros: "Good Crew The crew was sharp, efficient, attentive and very good."
Cons: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."

Cons: "the gate changed FOUR times and passengers were never notified as there were no crew at the gate. The flight was delayed by two hours. there was no in-flight entertainment on board as it wasn't working. upon landing, we were forced to stay in the plane for an extra 30 minutes because the gate and crew were not ready. I was NOT impressed by this flight and am very upset with how things went. I expected better of AC and will not be flying again with them."

Pros: "Food is good"
Cons: "Late again, in the last 4 flights over the last 5-6 weeks I was on time once. Two of the last 3 flights you lost my luggage and both times I was told I would have it late in the day or early evening. 3 weeks ago I received it 36 hours later and yesterday I got it the next morning. 3 weeks ago the overhead lights did not work in almost the entire plan. Yesterday, my movie kept cutting out and the guy next to me and a few others too. I got so frustrated that I shut it off."

Pros: "Friendly staff and movies for children"

Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."

Cons: "Flight was cancelled and they did not bother to inform us! Ended up flying on United and arrived 6 hours later than planned."

Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."

Pros: "Price"
Cons: "Air canada rouge is a no frills low price airline, I probably wouldn't fly with them again despite the price point for that long"

Pros: "All people very nice, on time, clean and comfortable"
Cons: "Wait time on phone a bit long."

Pros: "Staff was courteous"
Cons: "N/a"

Pros: "For the most part all crews were courteous and friendly. Early boarding for a disabled person traveling with our family was problematic on each leg of the trip."
Cons: "Not being informed of the reasons for the delay of almost four hours in the Toronto to Amsterdam leg was a major disappointment. Legroom on both transatlantic legs was a problem as well."

Pros: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Cons: "There was a delay but that's ok."

Pros: "Attendant was very attentive"
Cons: "Nothing"