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Pros: Crew was good

Cons: Bad baggage claim info

Cons: The plane was very cold

Pros: The flight was great. No complains to the crew.

Cons: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.

Cons: Terrible boarding process, awful food, rude staff...literally one of the worst flights ever

Cons: Because of work had to change dates was told no changes no refunds. I spend at least 15000 a year on flights mostly west jet. Will never fly with them again

Pros: A very enjoyable flight.

Cons: Nothing

Cons: The airplane is small... the seats are very small.

Pros: Crew good! Seats uncomfortable as usual

Cons: Transfer of luggage from one plane to this Victoria flight. Delayed 30 minutes.

Pros: Good variety and quality meals during the flight as well as a super array of entertainment

Cons: The seats lack cushion so a 7 hour flight gets quite painfully after a while

Cons: Terrible delays

Cons: Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight.

Pros: The crew was nice. They did a very good job under the circumstance.

Cons: The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything.

Pros: Crew was awesome...love AA crew! Always and this time superb!

Cons: Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!

Pros: Comfy seat, nice crew

Cons: Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty.

Cons: In-flight movies were broken the entire flight. There was no way to charge a phone or laptop despite the 3+ hour flight time. My 45 minute hopper from RDU to CLT had both plug and USB. Additionally AA does not offer free messaging.

Pros: I like the new regional jets. Super good experience overall.

Cons: Our flight was delayed 3 hrs, made me miss planned events during a very short weekend trip. It cut our trip in half..super bummed.

Pros: The crew were very professional and friendly. The comfort of the seating was great as well.

Pros: Crew were great with kids

Pros: Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything.

Pros: The airplane seats and entertainment were 150% bettter than American

Cons: The check in area felt cramped, understaffed and like a 4th rate airline

Pros: Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight.

Cons: Nothing really. Flight was quick.

Pros: The tv is good addition Comfortable chairs

Cons: Menu could have been improved

Pros: The crew was nice and came by often.

Cons: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.

Cons: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.

Cons: May be better food choices. Overall I was happy with the flight!

Pros: I like the space between chairs and the little things that made the trip a good one

Cons: Better food

Cons: Entertainment

Pros: Crew most helpful.

Cons: Always like to travel with WestJet.

Pros: Very attentive, friendly and efficient flight attendant. Smooth flight. Informative captain.

Pros: Quick flight. Quiet and peaceful.

Cons: Snacks are kinda lame.

Cons: Delayed 4 hours on tarmack

Cons: Being given seats at the gate. I like to choose my seat.

Cons: No US airline seems to have figured out how to board without long line in the jetway. But not a big deal.

Pros: When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late.

Pros: Seats were tiny.

Cons: Had a decent flight until a rude baggage handler brining up bags to passengers in the jetway surprised me. Had a good flight until the attitude got in my face.

Pros: Crew was OK

Cons: Seat was uncomfortable. There was no power outlet.

Pros: The entire crew and the landing

Cons: Dalay

Pros: Crew not so much!

Cons: A bit friendlier ...had no ice??

Pros: crew was ok. entertainment ok

Cons: they always give us seats way back in the plane.

Pros: Everything

Cons: More choices for the meal menu

Pros: Crew was amazing

Cons: Food could have been better, seat was uncomfortable.

Pros: The crew was good.

Cons: Seats where uncomfortable. They didn't have the adjustable padded headrest even though we did coming to Winnipeg. You can no longer change your seat selection 24 hrs before you're flight without a fee. There was also no entertainment coming from Winnipeg even though there was entertainment going to Winnipeg.

Cons: The airplane is small... the seats are very small.

Pros: Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited.

Cons: Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated.

Pros: Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane.

Cons: Boarding process was slow and chaotic

Pros: The flight was on time; other than that, nothing was good.

Cons: Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!

Cons: The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars.

Pros: Flight on early and arrived early.

Cons: Food options. None offered not even some pretzels.

Cons: May be better food choices. Overall I was happy with the flight!

Pros: Was boarded promptly

Pros: Everything

Cons: More choices for the meal menu

Pros: Comfortable plane due to few passengers

Cons: 7 hour delay after flight postponed.

Cons: Delayed 4 hours on tarmack

Pros: Everything was normal, except ....

Cons: Takeoff was delayed twice for a total of 40 minutes late.

Pros: Flying portion was fine.

Cons: Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway.

Cons: Dalay

Pros: The entire crew and the landing

Pros: Cookies are delicious

Cons: I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit

Cons: Seats are getting smaller. Cross country you would think and except that attendants would offer more service. Not happening, sad.

Pros: The crew was nice and came by often.

Cons: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.

Cons: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.

Cons: Nothing

Pros: Comfortable plane due to few passengers

Cons: 7 hour delay after flight postponed.

Cons: No US airline seems to have figured out how to board without long line in the jetway. But not a big deal.

Cons: I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight.

Pros: There was nothing wrong - though I’m not a fan of this new entertainment system where you have to bring your own device - but it wasn’t above and beyond enough to say excellent.

Cons: Honestly this wasn’t the airline’s fault but I had the WoRST couple beside me arguing the entire time which dampened it. But airline-wise, thenonky thig inreally didn’t like was the new entertainment system where you have to have your own device.

Pros: The crew was very friendly, helpful and accommodating. We were in business class and appreciated the use of the Clubroom Lounge at Gatwick airport, (although none of the ground people told us about it, we happened to ask on our own.)

Cons: Baggage check in was a hassle. Too automated.

Pros: I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-

Cons: Entrainment on flight

Pros: Lots of leg room

Cons: Not a thing

Cons: The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out.

Pros: The crew was amazing and plenty of room. Good food!

Cons: Flight was significantly delayed as a result missed my train

Pros: Flight on early and arrived early.

Cons: Food options. None offered not even some pretzels.

Pros: Very courteous crew!

Pros: Delicious food for coach

Cons: Cabin crew arrogant and rude Power ports didn’t work WiFi down

Pros: Entertainment selection was nice.

Pros: Nothing

Cons: Proper communication

Pros: On time