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Netherlands to Toronto Pearson Intl Flight Information

Flights Arrive in Toronto Pearson Intl
Flights Depart from Netherlands
Flight Price C$ 364
Airlines WOW air, Lufthansa, SWISS, Icelandair, Jet Airways, Brussels Airlines, British Airways, Austrian Airlines, KLM, United, Delta, Air Transat, Aer Lingus, TAP AIR PORTUGAL

Book cheap flights from Netherlands to Toronto Pearson Intl (round-trip)

Airports
Origin
Amsterdam
C$ 364
only
C$ 364
Destination
Toronto
C$ 364
only
C$ 364
Sat, 1 Dec
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
10h 50m
Sun, 9 Dec
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 20m
C$ 364
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sun, 4 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
10h 50m
Wed, 21 Nov
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
14h 10m
C$ 447
Trip: 18 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,009 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
BOS
FRA
Good 7.6

Great service and timeliness.

I wasn’t offered earphone headset so I could not enjoy entertainment.

SEA
FRA
Excellent 10.0

Food excellent. Cabin crew friendly and professional. Also very attentive.

Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt

FRA
MXP
Mediocre 2.6

Same as above same as a bove

Same as above

FRA
TLV
Excellent 8.6

Same crew. Really nice flight smooth and professional

ATL
FRA
Okay 4.0

Crew was very nice and attent ive

Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh

Mon, 5 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
22h 30m
Mon, 12 Nov
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 25m
C$ 456
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,112 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
GVA
JFK
Excellent 10.0

The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!

The food standard seemed to be lowered a little bit, but still very well prepared.

ZRH
SIN
Excellent 10.0

Service and Aircraft B777

ZRH
ORD
Okay 5.0

The food that I did get was decent There was wine A couple decent movies were available

They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do

VCE
ZRH
Excellent 8.0

Swiss took care of arranging hotel for us and substitution flight.

Missed connection flight because of delay

ZRH
TLV
Excellent 10.0

TV screens and movies. Food was great.

Mon, 5 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
27h 45m
Tue, 13 Nov
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 25m
C$ 462
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 7 Dec
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
11h 20m
Wed, 12 Dec
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 20m
C$ 464
Trip: 6 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,783 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
FRA
KEF
Excellent 9.0

the crew , the flight was smooth, on time , easy to board

that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all

KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

YYZ
KEF
Okay 5.3

No food goingacross

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

Sun, 4 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
8h 45m
Mon, 12 Nov
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
7h 25m
C$ 465
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 42 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.5
Entertainment
6.3
Food
6.8
AMS
YYZ
Okay 5.6

the Crew where very good as host and support

the plane was not comfortable. the main reason was the passangers did not have common good manners. the flight attendants could not overcome that, I realize. also it took over an hour to board the plane. the pa system was indistinguishable. if there was a call to board by zone. it could not be heard. as a consequence once in the plane disorder in getting to assigned seats.

AMS
YYZ
Mediocre 2.0

Friendly great food good movies

Lost our baggage and this is the third day and have not heard one message from them

AMS
YYZ
Okay 5.6

The movie selection was good which kept us entertained for the 8 hour flight.

Some staff were looking annoyed. I had to ask 4 times over the course of an hour for a customs card. They all seemed to just forgot my request. Finally got it as we were descending which forced me to wait until we docked.

AMS
YYZ
Good 7.0

When paying extra for seat selection, not hounering there commitment and not up grading our seats or offering to reimburse us the extra money paid.

AMS
YYZ
Excellent 10.0

Ive taken 8 flights over the past 3 weeks and Jet Airways was by far my best experience. Friendly staff, delicious food served frequently, excellent movie selection, and comfy blanket and pillow provided at no extra cost! Anytime I have the option to fly jet airways in thr future, I will!

Only thing that made me a little sad was that they ran out of the chicken option so had vegetarian. Nothing world ending, that was my only small disappointment on this flight. Veg option was still pretty good.

Thu, 18 Oct
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
21h 17m
Fri, 26 Oct
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
18h 21m
C$ 478
Trip: 9 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,862 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
TLV
BRU
Good 7.0

Choice of food was very limited as they were missing the food in catalog.

BRU
TLV
Okay 4.8

25 min late too much announcements during night flight, especially about duty free items and prices...

NBE
BRU
Good 6.3

Kindliness of crew

Impossibility to by drinks or did with bank cards

BRU
FLR
Good 6.6

Helpful crew

No food except for purchase. Expected at least cup of coffee/crackers

ZAG
BRU
Good 6.0

So so

But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok.

Sat, 6 Oct
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
22h 10m
Sat, 13 Oct
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
16h 20m
C$ 489
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,654 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
FCO
LHR
Good 7.0

Pretty basic service.

The late morning flight we booked was eliminated from the schedule, requiring us to book an early morning flight. This resulted in our having to spend our last night in a hotel near the airport rather than in Rome. It also resulted in a 4+ hour layover at Heathrow, rather than the 2 hours we anticipated. Very disappointing.

LHR
BOS
Excellent 8.0

BA always has a wonderful crew and I really enjoy flying with them!

One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️

LHR
BCN
Mediocre 2.0

Nothing

Flight being changed three times and delayed multiple times. Not weather related. To top it off, the airline decides to leave my bag in the states because the flight was changed and I didn’t notify them; which of course is ignorant because they changed the flight and didn’t even notify me.

CDG
LHR
Good 6.6

Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London.

ATH
LHR
Excellent 8.0

BA always has a wonderful crew and I really enjoy flying with them!

One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️

Tue, 6 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
26h 40m
Wed, 21 Nov
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
22h 00m
C$ 498
Trip: 16 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3,803 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.3
Food
7.5
VIE
ORD
Excellent 8.0

Service was good and the crew was courteous and friendly

Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!

VIE
TXL
Good 6.3

Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star.

I wish there was an option of a sandwich vice sweet or pretzels.

VIE
GVA
Mediocre 3.3

very late

VIE
IAD
Excellent 8.0

Service was outstanding!

IKA
VIE
Excellent 8.0

Flight was on time and we arrived on time Service was good and the crew was courteous and friendly

long layover before my next flight to Chicago

Wed, 31 Oct
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
12h 04m
Wed, 14 Nov
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
7h 20m
C$ 544
Trip: 15 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 14 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
AMS
YYZ
Excellent 8.6

Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight.

Would be nice if there was wifi on board

AMS
YYZ
Good 7.3

Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always.

After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw.

YEG
AMS
Excellent 10.0

Everything excellent. Comfortable seats in business.

AMS
YYZ
Mediocre 3.3

Delays and no proper customer service.

AMS
FCO
Good 6.6

Professional crew. Good boarding.

No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.

Sun, 16 Dec
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
13h 31m
Mon, 14 Jan
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
23h 50m
C$ 576
Trip: 30 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 1 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
IAH
EWR
Mediocre 2.0

Lounge

Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

LGA
IAD
Excellent 8.0

Smoothie landing

Only one snack

SFO
IAD
Excellent 8.0

.

ATL
ORD
Okay 4.3

It got us to London. My bags were quickly available.

The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future.

SEA
SFO
Mediocre 2.0

?

Delayed. Charged for my bag even tho i have the United explorer Visa. Skipped me with pretzels and when I asked for some, it was as if i was asking fir something extraordinary!

Thu, 3 Jan
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
8h 05m
Wed, 20 Feb
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
11h 00m
C$ 593
Trip: 49 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 1 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
ATL
MCO
Excellent 10.0

Television

No drinks or snacks

ATL
CLT
Excellent 8.6

Video access

Too hot, too crowded

YYZ
ATL
Excellent 9.3

Customs massively backed up. Somewhat disorganized

DFW
JFK
Excellent 8.3

I was surprised by the amount of snacks and drinks on such a short flight.

IND
ATL
Excellent 10.0

Quick

Sat, 13 Oct
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
8h 20m
Sun, 21 Oct
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
7h 25m
C$ 649
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 6 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.9
Food
6.4
LGW
YYZ
Excellent 10.0

I did not like that economy pax are limited to 1 checked in luggag. I think 2 in more ideal especially for an international flight.

AMS
YYZ
Excellent 8.0

Helpful and friendly attendants.

Cabin was too cold.

CDG
YUL
Good 6.6

Great entertainment but preferred the selection from Montreal to Paris.

Needed more leg room for such long flight. Especially if you get the aisle seat space under seat is very small in comparison to middle seat space.

AMS
YYZ
Excellent 8.0

The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too.

Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board.

BCN
YYZ
Good 7.6

The crew was friendly and efficient, and made all the difference.

Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing.

Mon, 1 Oct
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
24h 35m
Sun, 14 Oct
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
21h 00m
C$ 695
Trip: 14 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,141 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
BCN
DUB
Good 7.3

Despite the delayed flight air Lingus gave us compensation bonus for a small meal and drink at the Barcelona airport after 2 hours caused by a thunderstorm.

Inflight Barcelona to Dublin air lingus were charging for drinks ( non alcoholic) and food . Which seems to me after waiting 02 hours at the airport they were suppose to compensate the customers.

YYZ
DUB
Excellent 10.0

fantastic customer service

wouldve loved to have been left breakfast while i slept

DUB
ORD
Good 6.0

Dublin airport was very confusing! Inconsistent information about gate and flight details in the monitors - was stressful enough that flight was delayed

DUB
BRU
Mediocre 2.0

Delayed as always

DUB
JFK
Okay 4.6

In flight entertainment was very good. Flight attendants helpful. Seats hard but we had ample leg room on this flight. I would like to commend the pilot for landing us safely in some extremely windy conditions. Everyone on the plane was audiably nervous and he did well

Checking in was not pleasant they seated me in row 20 something and my wife in row 40 something even though the plane was half empty. Distressing at first. When I asked why they told me to sort my seating out in the plane. Now that's telling. Whoever checked me in could see there were lots off empty seats and couldn't take the time to seat my wife and I together. Hmmm. Terminal at Dublin was small and over crowded. There was 1 agent at the gate checking in everyone on this flight for about 10 minutes until she finally got some help. You must do better

Thu, 29 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
10h 50m
Thu, 13 Dec
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 25m
C$ 377
Trip: 15 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Fri, 30 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
10h 50m
Thu, 13 Dec
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 25m
C$ 377
Trip: 14 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

SXF
KEF
Good 6.3

Seats are too small

Sat, 1 Dec
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
10h 50m
Thu, 13 Dec
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 25m
C$ 377
Trip: 13 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Seats are too small

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

Mon, 17 Dec
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
20h 15m
Wed, 2 Jan
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
12h 10m
C$ 940
Trip: 17 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 3,936 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
FNC
LIS
Good 7.0

On time!

That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler

LIS
VIE
Okay 4.0

late flight lost my connection

LIS
JFK
Good 7.3

Food was good, many options with entertainment

The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York.

OPO
LIS
Excellent 10.0

Everything

FCO
LIS
Good 6.0

Nothing, missed the connection

No flight to Faro during late arrival from

Mon, 5 Nov
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
8h 45m
Fri, 16 Nov
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
7h 25m
C$ 474
Trip: 12 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 42 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.5
Entertainment
6.3
Food
6.8
AMS
YYZ
Mediocre 2.0

Friendly great food good movies

Lost our baggage and this is the third day and have not heard one message from them

AMS
YYZ
Okay 5.6

the Crew where very good as host and support

the plane was not comfortable. the main reason was the passangers did not have common good manners. the flight attendants could not overcome that, I realize. also it took over an hour to board the plane. the pa system was indistinguishable. if there was a call to board by zone. it could not be heard. as a consequence once in the plane disorder in getting to assigned seats.

AMS
YYZ
Mediocre 2.0

I am flying to Canada, and I am always going in with my green card, so 5 minutes before the flight they go "ho you can't fly..and I was shaking and mad!! I came into Canada one week ago with my green card and now it's a problem? So I needed to go online to get my visa (it took 5 minutes for gods sake) and they left, so I'm only 18 in the middle of Amsterdam and my suitcase is missing, and I don't have any place to stay, I need to wait till morning and pay extra money on the tickets I already freaking bought, thank you jet airways.

AMS
YYZ
Okay 5.6

The movie selection was good which kept us entertained for the 8 hour flight.

Some staff were looking annoyed. I had to ask 4 times over the course of an hour for a customs card. They all seemed to just forgot my request. Finally got it as we were descending which forced me to wait until we docked.

AMS
YYZ
Excellent 10.0

Ive taken 8 flights over the past 3 weeks and Jet Airways was by far my best experience. Friendly staff, delicious food served frequently, excellent movie selection, and comfy blanket and pillow provided at no extra cost! Anytime I have the option to fly jet airways in thr future, I will!

Only thing that made me a little sad was that they ran out of the chicken option so had vegetarian. Nothing world ending, that was my only small disappointment on this flight. Veg option was still pretty good.

Sun, 10 Mar
AMS
Amsterdam Schiphol
YYZ
Toronto Pearson Intl
11h 20m
Wed, 20 Mar
YYZ
Toronto Pearson Intl
AMS
Amsterdam Schiphol
10h 20m
C$ 476
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,783 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
FRA
KEF
Excellent 9.0

the crew , the flight was smooth, on time , easy to board

that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all

FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

KEF
BOS
Excellent 8.0

The staff was nice and helpful

The flight was a little late and no free snacks or games on computer.

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

KEF
SEA
Mediocre 2.0

Icelandair attitude suck and is the reason I will not even visit Iceland now.

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