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Cons: "Check in and getting boarding passes"

Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"

Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."

Pros: "Good humoured , polite and attentive crew"

Pros: "I booked Cathay pacific but they changed to China Southern without any notification."

Pros: "Friendly crew. Professional."
Cons: "Flight was three hours late (not because of weather). Pilots left seatbelt sign on during whole flight even though there was minimal turbulence."

Cons: "Choosing my seats without paying extra."

Pros: "Check in was quick and easy. Boarding and flight was right on time!"

Pros: "The service was excellent and got help with the infant, friendly staff"

Pros: "left on time, friendly crew"
Cons: "Seats are worn out"

Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Cons: "Nothing"

Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."

Pros: "I like everything"

Pros: "Good quick boarding, left on time. Quick luggage at destination."
Cons: "Getting told to leave the plus section while waiting for the washroom. Too cautious with the tiniest bit of turbulence and the seatbelt sign left on for probably 30 minutes too long."

Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."

Cons: "the 3 hr security line up"

Pros: "The crew was very helpful."

Cons: "Overhead bins were full so as a result my carry-on baggage ended up in the cargo hold. And they treated me like it was my fault. Because of that I had to wait for it at the baggage carousel and I missed my Ferry. Pretty pissed about that."

Pros: "Everything,."
Cons: "Too short"

Pros: "I got off in Edmonton changed gates, and was back on the plane for the last leg of my journey home. Staff again were very helpful! Thanks again WestJet! Christine S North Vancouver"

Pros: "They brought the movie thingy out right away and managed to watch 2 movies made the whole trip thanks west jet"
Cons: "Always the food seems like every sandwich has cheese in it or sausages. Meat both have dairy and I have dairy allergies it makes it hard how about a good old tuna sandwich (not old) u just get a well made sticker and put it on the old menu"

Pros: "We got to our destination"
Cons: "I'm just fed up with the general discomfort of air travel, but since I'm not willing to pay more I can't really complain I guess."

Pros: "Staff at WestJet are the best!"

Pros: "Stewardess let me change seats to a cooler part of the cabin at the back of the plane."
Cons: "The air temperature in the cabin was too hot."

Cons: "Seated @ the back & disembarking at the back door. Quick, easy on a bright sunshine day."

Cons: "To be honest, our stuartess was very abrasive. To everyone."

Cons: "No access to free WiFi."

Cons: "Havent left Prince George yet still sitting on ground"

Pros: "Overall everything"

Pros: "No Comments."
Cons: "The Female Stewardesses either conveniently did not see me sitting in the middle row seats, or perhaps had other alternative means. I felt totally and absolutely ignored, particularly when Meals and Beverages were being served."

Pros: "Westjet staff are consistently *way* friendlier than Air Canada"
Cons: "-Inbound flight arrived late, our flight departed even later. Not the staff's fault that two separate parties had ID/security issues, but I've seen staff at other airports walk along the line and review ID before boarding starts and it prevents those issues from delaying the flight. -Short flight = crappy snacks. Nacho sticks or dry coffee cookies, both pretty unpalatable."

Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."

Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"

Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Pros: "Staff"

Cons: "The long wait to get my baggage."

Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."

Pros: "Everthing"
Cons: "Nothing"

Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."

Pros: "It was fast, friendly and over all made me impressed."

Pros: "We arrived safely and on time"
Cons: "No entertainment unless you paid for wifi, but with a less than two hour flight the price was rediculous. There was no food or drink, other than water or coffee, unless you wanted to pay almost $2 for a mini can of pop."

Cons: "Even though it is a short flight, it would be nice to see a movie and not have to pay for it. I downloaded the Westjet App and started watching the movie, before take-off, while there was still internet access. Once the flight took off, you had to pay to view the movie from the App. Silly!!!!"

Cons: "You had to have a computer / cell phone to see the movies. In their next fleet of aircraft Westjet should go back to big screens or back of seat screens and have the computer option there as well."

Cons: "6 hours delay"

Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

Pros: "Crew did their best."
Cons: "Lost time on a short holiday by the delay and by the lost luggage. Shopping took time and cost me money."

Pros: "It was a good experience and I will fly them again!"

Pros: "Too many delays."

Cons: "The flight didn't provide free upgrades although the seats were empty for premium class."

Cons: "Was very late. Could not sort out simple boarding issues"

Pros: "Flight once it got to Edmonton was ok"
Cons: "Communications with travelers...5 hour delay! Meal vouchers were given with only one restaurant open and maxed out on space and good items...just a bad situation."

Pros: "Great"
Cons: "nothing"

Pros: "Pricing is great"
Cons: "Seats, complimentary food, timing of flight"

Pros: "That it was cheap when we booked it online."
Cons: "Apparently it wasn’t that cheap of a flight after all. We had to pay for our luggage instead of a carry on. And the plane was empty not full with passengers. That to us was a ripoff. Don’t Deceive passengers to fly cheap with you when you’ll make them pay you for carry on when it’s not needed."

Cons: "Was very late. Could not sort out simple boarding issues"

Pros: "Flight once it got to Edmonton was ok"
Cons: "Communications with travelers...5 hour delay! Meal vouchers were given with only one restaurant open and maxed out on space and good items...just a bad situation."

Pros: "Great"
Cons: "nothing"

Pros: "Pricing is great"
Cons: "Seats, complimentary food, timing of flight"

Pros: "That it was cheap when we booked it online."
Cons: "Apparently it wasn’t that cheap of a flight after all. We had to pay for our luggage instead of a carry on. And the plane was empty not full with passengers. That to us was a ripoff. Don’t Deceive passengers to fly cheap with you when you’ll make them pay you for carry on when it’s not needed."

Pros: "The crew were friendly & made us feel welcomed"

Pros: "Crew was amazing and flight was excellent"

Cons: "A better snack option would be appreciated"

Pros: "Gate crew were very good at keeping us apprised of the status of the inbound plane and our estimate departure time. The flight crew were all very helpful and engaging. Not easy on a packed flight where too many people brought too many carry-on bags."
Cons: "I am a true-blue Air Canada customer but their checked baggage fees has created a disaster when it comes to boarding flights and getting planes in the air on-time. Many people had too many carry-on bags or very large carry-on bags so the time it took to board was ridiculous. Better rules need to be enforced with carry on (not that I blame people for trying, considering the increase in checked baggage fees) so that flights can be boarded more quickly and planes can take off on time."

Cons: "There’s not enough leg room & no food other than pretzels"

Cons: "Took an hour to de-ice. The snow was forecasted. I understand it's the airport operations, not airline, but there should be a better way."

Pros: "Friendly attendants, excellent foods"

Pros: "Everything went almost smoothly and so I have little to complain about."
Cons: "There was a snow storm in Toronto that caused me to lose about an hour. This is obviously to the fault of no one, but it was annoying nonetheless. It ended up causing me to miss my initial flight to Kelowna."

Pros: "The flights are fine, on time."

Pros: "the staff very helpful , respectful, didn't feel rush they had their attention on helping me .Very grateful Thank you all"

Pros: "everything"
Cons: "the turbulance but theres nothing that can be done for that."

Cons: "It was good"

Cons: "Flight was delayed due to ATC"

Cons: "Bad experience."

Cons: "Narrow seats in business, insufficient recline, no extra pillows"

Cons: "The connection"

Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."

Pros: "Everyone and everything was outstanding! Completely opposite of every experience I've ever had with Air Canada! They finally get it! Treated us like we were people and valued customers! Amazing!"

Cons: "evry thimg on time"

Pros: "Customer service was great"

Pros: "Ease of checking in, timely announcements and updates. Smooth ride"

Pros: "Drinking water abudant , foods good"
Cons: "for God sake, too many seats"

Pros: "crews nice and efficient"
Cons: "no entrrtainment, Video"

Pros: "Helpful and considerate staff when my friend was sick"
Cons: "The delays to leaving the airplane port."

Pros: "Roomier"
Cons: "Nothing really"

Cons: "Uncomfortable seats"

Cons: "See above"

Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."

Pros: "Overall service & friendliness"

Cons: "We're Not Satisfied With Our Seat From SFO TO YVR"

Cons: "AC employees gave us contradictory and wrong information about clearing Canadian Customs in Vancouver, so we were unable to get through all the arrival and transfer procedures and had to go on without our luggage. Our delayed baggage was delivered to us 2 days after our arrival. Probably there was not enough time allowed for our connection in Vancouver (about 90 minutes). We were going from Japan to the US via Canada."

Pros: "The plane was comfortable. Staff was great."

Pros: "nice lie flat beds."
Cons: "it was all good."

Pros: "The staff and service were excellent!"

Pros: "Thanks for keeping us posted on the updates"

Cons: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."

Pros: "So glad we had Your Name as a movie selection and Eagle Huntress and all those weird short films that kept me going for a long time. I also appreciated the sake."
Cons: "Mainly that we took an extra hour by going around a volcano but I don't see how that could have been avoided."

Cons: "The landing"

Pros: "Ok"
Cons: "Have no blanket to passenger"

Pros: "Everything"

Pros: "Check-in was smooth Air Canada were helpful as am travel with special needs"
Cons: "Nothing for now."

Pros: "Upgraded to Plus after our flight was delayed and we had to go back home for a night... Live 45 minutes from the airport and had to have a friend drop us off and come back to get us. Friendly staff for the most part. Some seemed a little stressed out, but its understandable as the job is probably stressful. Especially before christmas."
Cons: "Slow boarding, crowded plane when boarding- rushed to get us on the flight."

Cons: "Another long delay with Westjet"

Pros: "Seating and on time"

Pros: "I needed a wheelchair and they were very friendly and helpful"

Pros: "Crew was polite and helpful."
Cons: "The Edmonton lounge is not sufficient. Minimal food. It is supposed to be above and beyond, but not worth trying to get points for."

Pros: "The trip to Edmonton was very smooth and right on time. Everything was very good.....including the baby behind us. I will fly Air Canada again."
Cons: "I didn't like the change in gate at Edmonton to Vancouver. No one told us until boarding time. Even tho there was ample time to get there since it was the next door gate, I was in a wheelchair and if it had been any further, it could've been a disaster. We arrived right on time. I'd go Air Canada again."

Pros: "Free business class"
Cons: "Food and no entrainment available"

Cons: "My flight and itinerary was cancelled due to the booking staff i planned my travel arrangements for to Mexico. They cancelled the round trip flights i had departing from vancouver to mexico and back so i never was able to use this flight to Vancouver and now will just have a credit there until used. can provide a better rating once i am able to use the flight."

Pros: "Flight was on time. The landing was smooth, not bumpy."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."