Pros: "The crew was amazing. They left snacks and drinks out in between service."
Pros: "Crew was amazing. Good food. Comfortable seats"
Cons: "Music options along with the movies"
Pros: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Cons: "Email updates before flight! Not a single email sent!!"
Pros: "The crew was amazing"
Cons: "Flight was a bit delayed"
Pros: "The food was great and the crew was very friendly."
Cons: "Checking, boarding, flighting"
Cons: "The boarding by groups could improve the process"
Cons: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Pros: "The flight waited for us as transit after delay of the firs flight from Munich"
Cons: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Pros: "The crew were great and boarding went very smoothly."
Cons: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Pros: "Staff, food, on board entertainment all very impressive. Great flight."
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."
Pros: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Pros: "In time and fine boarding."
Cons: "One of the stewards was a bit strange. Something between very alert and ignoring some passenger. The food on short flights are low quality. Would be nice if it was possible to buy something else."
Pros: "crew great smooth flight"
Cons: "no problem and happy crew."
Pros: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Pros: "On time and standard service."
Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Pros: "Quick and easy- no problems. We had drink service and a yummy croissant. Flights attendants were really nice and spoke great English."
Cons: "Staff not very friendly. Very small seat. Worn out plane."
Pros: "nice chocolate."
Cons: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Cons: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Pros: "The plane was very clean the seats were neat and everyone was very friendly."
Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Cons: "Business class service The hostess forgot my request twice. ..."
Pros: "The punctuality."
Cons: "The food was not up to the mark."
Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"
Cons: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Pros: "I had no idea i would be charged for just one check in bag!"
Cons: "I had no idea i would be charged for checked in bag! Scam!"
Pros: "Clean and efficient plane, crew and procedures."
Pros: "On time"
Cons: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."
Pros: "Flight attendants were polite and very nice."
Cons: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Pros: "Flight was good and comfortable"
Cons: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"
Cons: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"
Pros: "Quick boarding"
Cons: "Not enough room for my knees"
Pros: "food, staff."
Cons: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Pros: "Excellent service ans quality flight"
Cons: "The most racist and unfriendly and uncivilized people ever."
Pros: "I liked the friendliness of the crew"
Cons: "There was no inflight entertainment of any kind."
Pros: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Pros: "Crew great"
Cons: "Seats cramped"
Pros: "Not applicable."
Cons: "I was not permitted to check in and board the flight due to incorrect information about the policy and refused to consider my written proof to the contrary."
Cons: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Pros: "Crew was outstanding, seats were comfortable. The food was awesome!"
Cons: "it was perfect."
Pros: "Comfortable seats and good entertainment, nice food"
Cons: "Cabin crew were not friendly, and were resistant for any special requests"
Pros: "Boarding was efficient."
Cons: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Pros: "Good attention to detail."
Cons: "Seat controls panels need updating. Are also dirty."
Cons: "Flight was 2 hours late to take off, putting us very close to the time of the connecting flight to NY. Due to that we were rushed in Istanbul and our luggage was not transferred."
Pros: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
Cons: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Pros: "Food is DELICIOUS! Service is impeccable. Very friendly and attentive flight attendants."
Cons: "The seat leg room is on the smaller side, although the incline is good."
Cons: "Flight delayed more then an hour without anyone knowing anything about it."
Cons: "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"
Pros: "A lot of great movie options. Food was good."
Cons: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
Pros: "excellent crew work"
Pros: "I was upgraded. Food was great"
Cons: "Flight was late"
Pros: "Leg room is better than any other airline"
Cons: "Flight attendants are cold and act like they hate their jobs."
Cons: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Pros: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Cons: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"
Pros: "Best flight I had ever seen on the earth"
Pros: "The crew was friendly and the plane was very clean!"
Cons: "Did not love the choices of comedy shows on the in flight entertainment"
Pros: "The on flight entertainment had a wide selection. The burger dinner was surprisingly good!"
Cons: "The egg breakfast wasn't good at all. The eggs were tough and didn't taste like real eggs."
Cons: "No being able to rebook!"
Pros: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Cons: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Pros: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
Pros: "I would definitely fly on Turkish Air again. The seats were roomy in comparison to other airlines I have flown on. The inflight entertainment was excellent in comparison as well. I thought the food and beverages were pretty good for an airline as well."
Cons: "Just the concern that people were not instructed to stay seated until the airplane came to a complete halt. People were out of their seats and getting luggage out of the overhead bins well before the plane had taxied up to the gate. Please make an announcement to keep passengers safe. Also, the cabin crew could have been a little more helpful to passengers. They kind of stood around and did nothing when a gentleman and his child got on the airplane and other people were clearly sitting in his seats. The man had to straighten out the situation with the people who were in the wrong seats. The flight crew needed to have been assertive, ask politely for people's boarding passes and taken care of the conflict, not the customer. My flight was late and I missed my connection to Seattle. Turkish Air did put us up for the night and provided meals without a hassle."
Pros: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Cons: "The boarding can be better organized. It can be chaotic and disorganized."
Pros: "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
Cons: "Long layover wait in Istanbul"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Pros: "Turkish airlines is the worst of the worst."
Pros: "The crew was mostly kind and the airplane was comphy when no one was sitting by my side. Excellent entertainment!!!"
Cons: "Couldn't find where I should order unusual food. Turkish web is not effective for travelers."
Pros: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"
Pros: "The Flight Attendants were really nice."
Cons: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Pros: "The crew on the flight was trying to do his best - but too late and too little."
Cons: "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
Cons: "Outstanding customer service"
Pros: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"
Pros: "EverThing was excelentní bit doménových s feet smetl hořické"
Pros: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
Cons: "Bumpy on the way back."
Pros: "We travel and used different airlines but Turkish airlines is one of the best."
Pros: "Helpful cabin crews"
Cons: "Interval between servings of meal is too long"
Pros: "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."
Pros: "food was perfect. Staff on board wear good."
Cons: "checking in at Beirut Int. Airport as a first image for the turkish airline was fair. the lady on the counter wasn't friendly and responsive to my simple question concerning the seat. entertainment TOUCH mode of the screen wasn't working properly."
Pros: "New planes, very modern fit-out, industry leading entertainment system. Excellent flight all round."
Pros: "The seat was comfort"
Pros: "Almost everything. Food ..."
Cons: "Was great overall."
Pros: "Very friendly crew"
Cons: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."
Cons: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "Great plane and staff"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Lovely crew, very helpful"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Light snack and complementary wine"
Pros: "Very friendly and helpful crew."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "kLM staff was great."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Good flights. Good prices."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "Everything. A truly faultless experience!"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Everything. Staff incredible."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "great choice of entertainment content, friendly crew"
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Staff, service"
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "The crew was amazing!"
Cons: "I can't think of a thing"
Cons: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Cons: "They lost all my luggage"
Pros: "The whole crew was amazing! Meals were very tasty. The pillow and blanket was a nice touch. We really enjoyed the fact we all had entertainment screens."
Cons: "The selection of movies was not very grand."
Pros: "All good, excellent crew."
Cons: "After awhile Seats were a little uncomfortable."
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Pros: "Beautiful flight, clean and comfortable."
Cons: "Flight delayed due to equipment issues for 7 hours. Got a $20 voucher for food."
Pros: "very friendly staff great flight with nice tech made trip fly by"
Pros: "The service. Excellent"
Cons: "Pay for the food. LOL."
Pros: "Nothing. We were delayed and never made the connection. Delays, mechanical issues with the plane and mis information from your agents caused us to miss the flight."
Cons: "I didn't like the fact that we never made it to Hamburg. The more I think about he experience, the madder I get. We were frustrated with the experience to start out with but as we think back on it and what could have been done to change things by the airline, the frustration changes to anger."
Pros: "Average flight to get you where you want to go. air hostess was helpful."
Cons: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."
Pros: "on board staff very friendly and helpful on ground staff in Dublin airport"
Cons: "on ground staff for AER LINGUS at Miami airport- unable to communicate proper in English, does not know own luggage policy Aer Lingus rep ( when making our reservation 4 moths ago) mislead us that we were able to get a bassinet for our 11 month old lap infant on transcontinental flights- never happened."
Pros: "The flight itself was great"
Cons: "The lines to get on the plane were insane. We waited for over an hour to check our bags because the kiosks weren’t working. Our luggage gate closed at 1115 and they waited until 1130 to call us out of the line because it was last call. Then they proceeded to tell us that our luggage may not make it because we didn’t push people out of the way and throw down grandmas? Unorganized."
Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."
Pros: "The crew is friendly"
Cons: "See above"
Cons: "Seemed like when we landed the crew didn’t seem to know how to assist such a large crowd. When we did ask if we were in the right boarding area attendant was rude. Seemed like we were a bother."
Pros: "Great selection of entertainment."
Cons: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Pros: "Very good Organisation at the Dublin Airport"
Cons: "No snack - expensive baggage-fee"
Cons: "Missed the flight."
Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Pros: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Pros: "Tail winds shortened the flying time by 45 minutes"
Cons: "seats... no space menu.... skip it movie choice ... fair at best"
Pros: "Great seats plenty of leg room"
Cons: "The food... Yikes"
Pros: "It was a simple layover!"
Pros: "Time of connection"
Cons: "Was a bit dirty between sits"
Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Pros: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Cons: "Crew was nice."
Pros: "Short flight so no food"
Cons: "No complimentary drinks of any kind."
Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"
Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"
Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."
Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Pros: "Not a single thing"
Pros: "The stewards and stewardesses kept a cheery attitude and tried their best to deal with the customer complaints and the constant need of attention of people whose entertainment units didn't work."
Cons: "Unfortunately, I was the unlucky one and had the broken tv and remote set for the entirety of the plane. About 1 in every 3 people however were experiencing issues with their video or audio and had to have their sets rebooted multiple times. This was mainly due to it just being a very old plane and the systems not working anymore. As one of the stewardesses said, she can reboot it, but shes not an engineer. It is majorly time for them to update their interiors."
Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"
Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."
Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."
Cons: "------- we were very cold on the plane . ."
Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."
Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."
Pros: "All staff were friendly and helpful"
Cons: "Seats are too close together!"
Cons: "Flight was cancelled"
Cons: ""Breakfast" sandwich of egg. Also boarding was not by rows from the rear so everyone was blocking everyone else."
Pros: "The seats were very hard (and no entertainment, of course). The crew was spectacular though. The captain made a picture perfect landing in heavy, heavy fog. He kept us informed of the possibility that they might overshoot the runway and might have to try a second approach (although that didn't hsppen). The touchdown was gentler than most flights I've been on when the weather conditions were perfect."
Pros: "Efficient staff and timely I would book again for sure"
BA rescheduled the flight twice & then cancelled it altogether with no rebooking options.
Cons: "The entertainment system broke down and the flight attendants seemed sassy"
Pros: "Great pilots and communication. Good boarding and gate crew."
Cons: "No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided."
Pros: "On Time"
Cons: "No leg room Got hit on the knee by a trolley"
Pros: "Friendly crew and a good value for money flight"
Cons: "Very bumpy ride but this wasn’t anyone’s fault"
Pros: "It was short flight therefore no food no entertainment were ok to us"
Pros: "I was pleased that the flight was on time, comfortable and with friendly staff."
Cons: "I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane."
Pros: "Flight departed on time, landed early, no queues at passport control and bags were delivered quickly."
Pros: "Food was very good, and plentiful! Wine served with meal! Friendly staff! Smooth flight!"
Cons: "Seats are a little narrow"
Pros: "on time, attentive staff and it worked as expected.No hassles on luggage"
Pros: "On time good flight"
Pros: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Pros: "Security check was quick and easy."
Cons: "The flight left 35 minutes late but arrived on time"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."
Pros: "Certainly not the female airline attendant from Johannesburg to London on 1/4/2018."
Cons: "I boarded the plane and made a mistake by sitting in the wrong seat and placed my hang-up bag in the overhead compartment. When I realized that my actual seat was 10 rows back on the very last row, I moved, leaving my hang-up bag near the first seat. As time passed, I heard a woman on the intercom say something about a lost "jumper". After learning that a "jumper" is a sweater, I asked the nearby airline attendant if the sweater was a navy color, like the one that I had left in the overhead. A female airline attendant came to me, carrying my hang-up bag with my sweater and repeated 4 times that I was lucky because she was about to put my "jumper" and hangup-bag off the plane and leave it in Johannesburg since no one had responded sooner!!!! I was so stunned that I could not say anything. I only kept wondering why would anyone go into the overhead and start pulling things out? Why would someone take such extreme measures and not walk down the aisle, asking every person on the plane, including the people on the back row? This type of thing could happen to anyone. Since I did not have a name tag on the bag and I live in the US, it would have been near impossible to ever find my bag again if left in So.Africa! Plus, the woman went on and on in a very rude & condescending manor when all I could do was sit in shock, wondering why she would take the time to go through the overhead and look for a hang-up bag that does not have a name tag!!!!"
Pros: "Seats were comfortable enough (by incredibly low economy seat standards)"
Cons: "Was not alerted that my flight had been canceled and rescheduled (albeit only for another flight 2 hours later, so no huge deal). All I got was a little notification that randomly popped up on the app and didn't seem worth taking seriously, and when I asked the flight attendant about it to double-check, she said it was inaccurate."
Pros: "Air hostesses were good"
Cons: "Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again."
Cons: "Seat was very uncomfortable and food was not good! Staff was so so!"
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Pros: "I was able to sleep without being disturbed."
Cons: "My flight was delayed 4 1/2 hours"
Pros: "Short and fast! Great end of my journey"
Pros: "the person i sat beside.Food was not too bad."
Cons: "Old antiquated IFE system.Left over an hour late due to a sick crew member[why show to work if you are ill?].Old overhead luggage bins."
Pros: "I left my phone accidentally on the plane when we arrived in Düsseldorf. The crew were willing to go back and pick up my phone for me."
Pros: "Quick flight."
Cons: "I fly regularly and British Airways has always been one of my favorite airlines. But this past flight, they charged for beverages. Even water and soda which on even the cheapest airlines are free. I understand it was a short flight, but charging for non alcoholic drinks is ridiculous. Last time I flew the same flight, they gave free everything including wine. Pretty disappointed."
Cons: "The flight was an hour late"
Pros: "The crew was perfect and everything went smoothly."
Cons: "Limited entertainment options and no wifi available."
Pros: "The services I paid for were delivered very well"
Cons: "The "complimentary" drinks weren't complimentary, as you had to pay for them"
Pros: "The crew"
Cons: "The seats were very small for overweight person"
Pros: "Everything was fine on this British airways flight."
Cons: "It is a shame that British airways now sell food and drinks. It feels like you are travelling with Ryan Air or Easyjet."
Pros: "Comfortable, great crew and food/drink options, free upgrade. They are the best!"
Cons: "The fact that even water is for purchase is disgraceful"
Cons: "I was sick and asked to be moved, so that I wouldn't infect others, but was told they couldn't help me. If this is the level of service they provided when they recently lost power to their systems, I understand the customers' uproar."
Cons: "Plane was extremelly cold.Came back with bronchitis, missed day of work.Attendent claimed they do not have blankets, but at least came later one with one. Seat could have been broken was uncomfortabe sit on,"
Pros: "Short flight, but it was OK."
Cons: "The ground crew did not give timely updates about the flight delay, which was rather stressful, considering I had a short layover in London."
Cons: "Overcharged for baggage as the BA online baggage payment system was not working."
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Pros: "New plane, nice interiors of the plane"
Cons: "Delays at LHR"
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Nothing to say"
Cons: "When the ticket was issued it never said anything about who the subsidiary operating airline is. That caused so much confusion that I missed my flight despite of arriving at the airport almost 3 hours before departure. Then on my way back I asked for a tissue she threw one on the table with a snarl and said they are in the bathroom. Then the plane was standing still in the tarmac for good 10 minutes and I needed a tissue again - the same stewardess was extremely rude in telling me to go back to my seat - I advised her to be calm and speak appropriately. I was only trying to get the tissue paper from the toilet."
Pros: "The staff was friendly. The food was great. There was plenty of entertainment to choose from."
Pros: "I was booked onto an American Airlines flight back to Chicago. It was lovely"
Pros: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."
Pros: "Crew was great an accomadating and cheery."
Cons: "Flight delayed over an hour outward, nearly an hour flight back."
Cons: "They lost my luggage!!!"