Daily cleaning, installation of cabin HEPA filters on flights from New York
Air Canada, United Airlines and Air France have all waived their change and cancellation fees on flights from New York to Canada. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Canada with an airline and back to New York with another airline.
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Scores according to KAYAK customer reviews
Pros: "Boarding was smooth."
Cons: "The cabin temperature was very hot"
Cons: "More food more room - but hey that’s what we always want"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Cons: "Late taking off. Let's leave on time"
Pros: "The cAbin attendant was really good"
Pros: "I have no complaints. Not on"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "The food and the service"
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Cons: "Price to get a little more space"
Cons: "Lack of legroom in economy"
Cons: "Terrible staff"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Excellent job"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "Efficient hop to Boston"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "Everything up to departure. Sat in line for almost an hour."
Cons: "Strangely cold!"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Movies- pro staff"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "Too old aircrafts"
Pros: "Every thing went well thx"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Cons: "Everything sucks all the prople that work in check in are sucks, they were mad rude"
Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "The two ladies who were initially boarding passengers were excellent. They had wonderful people skills, were smiling, and extremely personable. I loved the interaction."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Cons: "Still waiting to take connection"
Cons: "I travelled from usa to canada on 7 nov and after 2 hours waiting in airport they informed us that due to some issue Delta can not deliver our bagagges also one of Delta airport's staff behaved very badly (his name was Manny) , helpless and rude.I missed an important dinner meeting because of not having any suitable dress. I have many friends and family who lives in canada and usa but by facing this bad behaviour and problems never ever recomnd your airline to any of them."
Pros: "Everything went as planned."
Cons: "USB or power outlets."
Cons: "Needs to be more clear that you have to pay to bring bag on."
Pros: "Crew was super friendly and amazing"
Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Pros: "Crew perks and helpful staff"
Cons: "Short time between transfers and delay"
Cons: "After boarding had to deplane and go on another aircraft."
Cons: "Canceling flights with no notice and rescheduling made me lose a day"
Cons: "No carry on baggage fee"
Pros: "Crew was very attentive and pleasant."
Cons: "Stop charging for carry on baggage for outside of Canada flights."
Pros: "3 hours delay"
Cons: "Be on time."
Cons: "More comfortable seats"
Pros: "Crew were lovely"
Cons: "2 short hauls. Somewhat turbulent. No one can fix that,crept the Big Guy"
Cons: "I was caught off guard to find out at time of check-in that I had to pay a substantial amount for carry-on when I had specifically asked for a carry-on not just a personal item when booking my reservation. I ended up paying more than saving where I could gone with another company.VERY DISAPPOINTED"
Pros: "Very polite"
Cons: "Nothing. This’s my first trip with Porter. Excellent in everything."
Cons: "Boarding was confusing"
Cons: "Buyer beware! When you buy this basic package, they charge $37 for your first bag and another $50 for your carry-on. I just paid $97 for one piece of luggage and a carry-on! This practically doubles the cost of the ticket. Not only false advertising, but highway robbery!"
Pros: "Only 15 minutes late and nice new clean plane"
Cons: "No entertainment No lounge No food"
Pros: "Hassle free"
Cons: "Since it's a small bombardier the leg space is pretty restricted.. only adjustable for short flights"
Cons: "Plane too small and noisy"
Cons: "Was.not pleased I had to pay $44 to check my carry on!"
Pros: "No issues. Everything took place on time. The staff were very accommodating and patient with the infants on board"
Pros: "The courteous and helpful nature of both the ground staff and the crew. The Coffee was super."
Cons: "No Complaints whatsoever"
Pros: "Snack selection and free alcohol is good and unique; Porter is great for these short trips."
Cons: "I like the comfortable seats and the 2-2 configuration (no middle seats) but hate the no overhead space."
Pros: "Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great."
Cons: "Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great."
Pros: "Free wine"
Cons: "Hot plane"
Pros: "Excellent service"
Pros: "Convenience to island airport in Toronto (that’s it)"
Cons: "Delayed flights to and from YTZ-EWR (due to missing crew members) Aircraft felt like it was shaking and floor vibrating the whole time (uncomfortable) Problems boarding, Porter did not check passports and allowed two passengers to board with expired passports so they had to be ejected off the aircraft once boarding was complete and took 40+ mins to find their bags Rude staff on the surround sound and when I asked for a bottle of water I would rather pay LESS and take the UP express to Pearson than EVER fly Porter again"
Pros: "Good service. Thanks"
Pros: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."
Pros: "Easy. Relaxed. Cheap. Great!"
Pros: "Lounge Snacks"
Pros: "Lounge Wine"
Cons: "That the plane left late in Dulles and because they wanted to take the passengers who had a connection to Montreal, they left late in Toronto, but I was satisfied with the service, the crew, and everything else."
Pros: "porter gives clients a civilized treatment because of its smallness and amenities"
Cons: "We've been sitting on the ground in Toronto for an hour. When we landed they said no gates were available, which is moronic."
Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The waiting area which offers complementary snacks and beverages is more comfortable than the one in the US with very comfortable chairs and outlets with USB to charge your phones, computers...It would be great if the US airlines copy their ideas."
Cons: "Very bumpyyyyyyyyyyy"
Cons: "Seats did not recline at all"
Pros: "My trip was excellent.Coulb not ask more. Thank you."
Pros: "The cordiallity and the service"
Cons: "See prior comment. Also, we were told that as 8 of us were making same connection that we'd make our connection. My wife was standing at the gate after running and they would not board her."
Pros: "Didn't like it I don't"
Cons: "We were unable to rebook or use flights as s credit so when plans changed even though it was months away we were just out the money"
Pros: "Service is always good not to mention great prices as well."
Cons: "Not much for overhead and it would be nice to have entertainment but can overlook that details if means low airfares"
Pros: "I enjoyed the hospitality experienced. It stood out to me and I fly 3x/ month. In addition, I liked the lounge area was comfortable."
Cons: "It was crowded in Lounge area, so it was difficult to hear updates on flights/ gates."
Pros: "Roomy seats, very comfortable. Lots of leg room!"
Cons: "Terrible boarding process"
Cons: "Luggage costs"
Pros: "The staff at WestJet was very accommodating to me."
Cons: "Better snack choices"
Cons: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Pros: "The on-board crew were very friendly and helpful."
Cons: "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."
Cons: "No coffee"
Pros: "Flight was only delayed 20 minutes."
Pros: "Very nice crew, good snack and drinks."
Cons: "LGA, the start was delay because of traffic jam...we spent 1 hr in the plane taxing."
Pros: "The boarding process was very unorganized."
Cons: "The 7:30 flight was canceled."
Pros: "Flight was smooth and landed 17 minutes earlier. Bags arrived before I was in front of baggage area."
Cons: "I miss the wedding party I was the bridesmaid"
Pros: "Nice staff. Comfortable seats.. easy boarding."
Cons: "No air conditioning til we took off, both on our outgoing and incoming flights. That was very annoying as I actually had trouble breathing!"
Cons: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Pros: "Service on plane. Attendants were delightful."
Cons: "Sat on the runway and it smelled of exhaust, which made me nauseous."
Pros: "Liked that personnel are diverse and inclusive."
Cons: "Personnel at West Jet counter did not communicate clearly and loud enough for passengers to hear compare to other persons from other airlines like Delta wherein person spoke clearly. Suggest further training on communication skills."
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "The flight attendants were so helpful ....I have a special needs child and they helped me all the way and made sure we were comfortable"
Cons: "Late leaving NYC but, I guess weather related"
Cons: "The plugs don't actually charge anything... :-/"
Pros: "They were quick and efficient"
Pros: "Staff are very welcoming and helpful."
Cons: "Two worst landings I have experienced. Boarding is always chaotic on Westjet"
Pros: "staff very pleasent"
Cons: "delays cancelled flights"
Pros: "Crew and food"
Cons: "No tv and boarding was a mess"
Pros: "I like the fact that there's a free snack even though its a short flighy. I love it! Cabin crew are so nice and friendly. Very accomodating. Im planning to go back to New York on September."
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Cons: "Snack options..."
Pros: "Landed safely."
Cons: "No communication that flight was cancelled. WiFi didn't work."
Pros: "Always friendly"
Cons: "No complimentary drink all of a sudden"
Cons: "Even though it was the first flight of the day, WestJet still left an hour late which meant I missed my connecting flight. That meant I also had to rebook my ground transportation an additional cost. Why they couldn't manage to get the first flight of the day out on time, I don't know. This stuff happens, and I am generally a patient and understanding person. That said, WestJet not only caused inconvenience and added expense, the airline had absolutely destroyed my snowboard bag. It was damaged so badly that I had to tape it up just so I could get out of the airport without losing my stuff everywhere. The WestJet employees didn't say anything about the damage, and clearly hoped I would just go away without making a claim. To make matters worse, they only pay part of the cost to replace my luggage."
Pros: "The flight was on time, there was enough room for carryons in the overhead bins"
Cons: "I did not have any food or use the entertainment options so that’s why I scored them low as I don’t know how good they were."
Pros: "All staff were amazing"
Cons: "The Toronto airport has to be on of the most unorganized and disfunctional airport in the world. I have never seen any airport as poorly designed as this one. I would suggest that any traveller try to avoid this airport because I have never had a good experience at this airport."
Pros: "Good crew."
Cons: "Waiting. But not West Jet:s fault.Winfy in LGA. Snow on the ground in YYZ."
Pros: "Very pleasant crew. Complimentary wine was a welcome surprise"
Cons: "Not applicable"
Pros: "Boarding was fast and we were up in the air in no time."
Cons: "Seats were a bit uncomfortable"
Pros: "Very good"
Pros: "Complimentary drink."
Cons: "People bringing large items as carry on and thus making the overhead bins too full."
Cons: "no entertainment at all. boarding proccedure at LGA absolutely sucked. the zone system was ignored and we were herded in like sheep. No need for that at all. uncaring staff at the counter."
Pros: "Free booze"
Cons: "pilot should have informed us as soon as plane left gate that we would have extended delay due to missed take off window-we do expect some type of reimbursement!!"
Pros: "Seats and the crew"
Cons: "Checking in takes a long time"
Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "it was very good"
Cons: "Toronto connection takes forever!!"
Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"
Pros: "The fly is in time"
Cons: "A bit of disorganization in the row where they reviewed documentation and the suitcases of three machines to print passages only served 1"
Pros: "Hilarious crew member. Great Canadian jokes"
Pros: "Flight was delayed and then cancelled due to bad weather. Crew don't handle well the discomfort of the passengers that has to wait about 8 hours for the next flight."
Cons: "Delta should give some kind of support in this kind of situation."
Pros: "I liked the pilot who flew the 6.35 WS 1512 on Jan 3 rd to Toronto, which was delayed, and finally left at 7:19. It is the first time I flew on an airplane and barely felt any pain in my ear. The take off and the landing were professionally done. Kudos to that female pilot! The crew were quite hospitable and friendly as well. Thank you so much."
Pros: "Seats are roomy, service was great"
Cons: "It was delayed by an hour"
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Pros: "I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time."
Cons: "The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting."
Pros: "We finally got there."
Cons: "Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane."
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Cons: "The entertainment system kept bugging out on me and would not work correctly."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Food and service great"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Cons: "I tried used assistence and lost de conetion"
Cons: "Missed the connection"
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Cons: "No WIFI"
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Cons: "Small plqne"
Cons: "Boarding was a bit chaotic. It was business and the other high status groups, then everyone else. No boarding groups. For charging almost twice as much for a premium economy ticket, it would be great if we could board before economy at least."
Pros: "Crew was excellent"
Cons: "Charging for food and drink? What is BA, three times the price of RyanAir and the same food service. Unbelieveable."
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "Movie snack, plenty of water, food quality, attendants personable and friendly!"
Pros: "The seats were comfortable and roomy."
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Cons: "It was late and I almost missed my connecting flight"
Pros: "The crew was nice in the wake of being delayed for hours."
Cons: "Check in took forever. I wasn't able to check in online and was told "this is the price you pay" when I received word that my wife and I wouldn't be sitting together. Then we went to board far later than we were supposed to. After boarding the plane we sat for easily a half hour not moving with no information. Then find out there is scheduled maintenance which would be another hour. AC was shut off and got hot. Started to deplane but we were in back and didn't make it because they reveresed their decision. Got back on and said we would be leaving shortly. In all we say on the plane over 3 hours prior to take off. Never flying with your company again. Easily the worst experience flying ever."
Pros: "The crew was pleasant & food was fine."
Cons: "The flight was late, which made us miss our next flight."
Cons: "I didn't like the food, I couldn't eat."
Pros: "great service - flight was smooth takeoff and landing"
Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Cons: "I had called vayama with whom you booked the flight, 5/28, and asked for seats together with my daughter who was, I THOUGHT, also flying on the same plane as I..I had asked the rep for a specific flight,nAA 105 and was told that it was code shared with mine, IB4611 but, when I looked at the seats 24 hours before the flight, on 6/15, I saw that I had been booked on a totally different plane and different departure terminals . The only thing similar was the departure and arrival times into JFK. I made a long distance call from the UK and got a really obnoxious rep who was very condescending, dismissive and annoyed that I couldn't understand her pronounced accent . When I said, " pardon, could you please repeat that", she was very snippy and snapped at me! No wonder they have such crappy ratings/ reviews. She was absolutely no help whatsoever after I explained that my daughter was visually impaired and HAD to be on the same flight as I, all she told me was that there was no record of the convo I had claimed to have with their rep on 5/28 and then she hung up on me. I will never use kayak again nor its outsourced affiliates . I am pissed, Weibo Benwitz"
Pros: "British Airways certainly has slipped. Very mediocre service."
Cons: "Didn't tell us if/when we would be eating. I called for a flat attendant twice, with no response. When I pointed this out, she said that she knew they would be coming through the cabin with drinks, so she didn't bother to respond. Just so long as it was easy for her..."
Pros: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Pros: "The entertainment and the service"
Cons: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Cons: "Flight delayed 1 hr resulting in my missing the connecting flight and an extra 12 hr wait at the airport, not a happy situation!"
Pros: "Very professional. Crew was very friendly and accommodating."
Pros: "Fabulous experience on every level"
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Cons: "See above."
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Cons: "Seat was very hard and uncomfortable"
Pros: "Comfy seat, great entertainment options"
Pros: "The steward was super friendly."
Cons: "We had 3:10h delayed..."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Pros: "Arrived on time"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Prompt on time service."
Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"
Pros: "Service top notch"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "Too many delays"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "not much"
Cons: "not much"
Pros: "The fly departed on time"
Pros: "Bad weather came in n I was rerouted on Time"
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Pros: "It was on time boarding and landing"
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"
Pros: "It is good"
Pros: "This time every thing excellent"
Cons: "No tv on seat. Those dumb comedy tv show"
Cons: "Entertainment was boring"
Cons: "Good service ! Window seat!"
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "On time"
Pros: "The service was excellent Very cleaning airplane The people the travel was super good especially the children."
Cons: "Did not allow me to sit in the location I had been assigned."
Pros: "On time and smooth"
Pros: "Everything was very smooth-uneventful"
Pros: "see top review"
Cons: "see top review"
Cons: "The airport is not organized well and a handful of us passengers had to take a shuttle over to the other side of the airport. This by the way, was not written on the boards or announced so we were confused for a good 20 minutes trying to figure out where to go and what was happening."
Cons: "Very poor snacks and food for purchase"
Airlines flying from New York have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York
Masks required on board, masks provided on flights from New York
Social distancing seating
Middle seats unavailable to book on flights from New York
Testing for antibodies, testing for symptoms for flights from New York
Waiving of change fees. Search flexible flights from New York