They did damage my checked bag
We chose not to have food or movies on the flights. The flight was great 👍🏼
Pros: "Turboprop, smaller plane, boarding stairs - always fun."
Pros: "The crew is consistently wonderful!"
Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."
Pros: "Only a 25 minute flight"
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Cons: "Great flight. Would have been nice to have on board wifi."
Pros: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Pros: "Amazing crew. Airline was awesome .. seem less"
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "Best inflight experience on economy!"
Pros: "The gate agents and the gate supervisors were rude and condescending My reservation was changed mid air and even though I made it to the gate 18 to Houston on time and boarding was still in progress I was not allowed to board. I was informed a plane was not a bus that I could hop on anytime I liked. When I protested that I had a confirmed reservation I was calmly told. “We canceled it because we didn’t expect you to make it.”"
Cons: "I missed my Thanksgiving Holiday because some powers that be decided I would not be able to make a connection So instead of waiting to we if I missed it and rebook then, like a normal airline, they preemptively cancelled and denied boarding."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Pros: "This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me."
Pros: "Great flight with wonderful service."
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Entertainment was great and even leg room was decent for economy seating"
Cons: "There are no personal air vents. I was sweating for 3/4 of the flight and had to ask for the air to be turned down 3 times. The air vents they do have point inwards and do not get the window seats at all. Hope the return flight is better"
Pros: "Very professional staff"
Cons: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."
Pros: "Crew was very nice and friendly Plane was clean Entertainment was good"
Cons: "Vegan breakfast was a bit odd (more of a dinner than a breakfast). Temperature was a bit on the cold side (I had a sweater, vest, jacket, and the blanket and was still cold)."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Cons: "Crew forgot to serve us our meal."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Friendly prompt service!"
Pros: "The boarding process was efficient and the seat was comfortable enough for coach class across the Pacific. It was a definite bonus not having someone in the middle seat. The food was quite good, and I appreciated the ability to get snacks throughout the flight. The crew was efficient, the IFE is very good, and the entire experience was very positive. I will continue to fly ANZ internationally as often as I can."
Pros: "Technology viewing screens"
Cons: "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "It was simply fantastic - all of it!"
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "The entertainment was great, crew is always very friedly and great with kids. They are always on time and very helpul. I always look for Air Newzealand before I fly!"
Pros: "Grant Inflight service co-ordintor Shelly To be fired from New Zealand airlines"
Cons: "I will nvr take this airline.. racist"
Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."
Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."
Pros: "Air NZ is the best Airline."
Pros: "The accommodations were unexpected and amazing!"
Pros: "They has Alaskan Amber on the flight."
Cons: "Flight got delayed"
Pros: "Smooth easy flight, nice new plane and friendly crew"
Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."
Pros: "Very sweet crew"
Cons: "Nothing. It was perfect"
Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"
Pros: "I was on a plane with leather seats and sexy red lighting. Clearly a plane aquired from Virgin during the merger. I had a handsome young gay flight attendant who gave me a big smile. And there was free Chardonnay for the beverage."
Cons: "My seat mates on either sides were both young millennial females who both had huge carryons they stuffed under the seat in front of them and both were gorging on food they brought with appetites that seemed to convey they hadn’t eaten in days. The plane was fine. The passengers not so much."
Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."
Pros: "On time flight"
Cons: "Took the same flight two weeks ago now they even stripped beverages to nothing. Water or oj. Asked if I could even buy something else and got a response with attitude that they don’t offer anything else on later flights. Disappointed"
Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "Even though there was no TV screen in the headrest, we were all provided with IPads to view. The controls on the IPad were quicker than the in headset TV's. The seats were comfortable and we all received a flight packet that included a toothbrush, eye shades, ear plugs and a pair of socks for our comfort! Blankets and pillows were in our seats when we arrived."
Cons: "I missed being able to see our flight path. On a long flight it's difficult to keep track of where we are and now much longer we will be in the air without the flight tracker. My baggage was misplaced, so I was delayed by needing to fill out forms for lost luggage. Thankfully, it was located before I reached my connecting flight."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "The flight attendant was friendly."
Pros: "I liked nothing. TSA is a sad partner in the “Expidite your Line Wait for Cash” racketeering scam. They make Hundreds miss their flights because of lengthy wait times, then leave you only a couple options; Pay or miss your flight. Absolutely sickening."
Cons: "I liked nothing. TSA is a sad partner in the “Expidite your Line Wait for Cash” racketeering scam. They make Hundreds miss their flights because of lengthy wait times, then leave you only a couple options; Pay or miss your flight. Absolutely sickening."
Pros: "Great crew efficient and friendly... really like new Wi-Fi entertainment"
Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"
Pros: "You just can’t beat the attention to service on alaska."
Cons: "WiFi was down and food was sold out... but who cares, an hour flight."
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"
Cons: "Seats weren't together with infant daughter."
Pros: "Great flight nice free entertainment"
Cons: "All good"
Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."
Pros: "It was good"
Cons: "Can’t really think of anything"
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Friendly service"
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Pros: "Comfort is always good as an Alaska MVP. Food is always good (fruit & cheese plate, yum!)"
Cons: "My bag was left behind in Seattle. First time that's happened."
Pros: "very comfortable seats and comfortable plane in general."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Cons: "The seats had plenty of leg room but seemed incredibly narrow. I was definitely rubbing my neighbors and I am a petite lady."
Pros: "Everything about the flight was excellent, except the set cushions."
Cons: "New seats not as comfortable as the older seats."
Pros: "They did what their jobs required. They were never rude. If they were they would be talked to. They did what they were suppose to do. What else can I say? It was only an hr flight. I hour flight Jeez!!!"
Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."
Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."
Cons: "Doesn't work with iPad mini. Unsupported"
Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."
Cons: "We picked our seats for both round trip flights well in advance and we ended up being assigned less desirable seating on both flights. On the first flight we we ended up in the very last row next to a lavatory and on the second flight we had seats where the backs did not recline also. Go figure!"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "Alaska is efficient and friendly . The plane was new and clean. The plane left SF on time and landed lightly --perfect flying ."
Cons: "Because of the wind in Palm Springs, the flight crew wasn't able to do a real drink service. I look forward to a glass of cheap Alaska red wine on my Friday afternoon flights!"
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "the flight was so short that nothing mattered but it was still a good flight."
Pros: "It's short flight it's ok. Not applicable on entertainment and food"
Pros: "I was able to board early due to my premium status on American. The aircraft, a Boeing 737 was relatively new."
Cons: "The flight was over half an hour late, and we were told the airline was servicing the cabin while we waited at the gate to board. When I got on board, I was the first to arrive at my row and there was so much trash on the floor, in the seats, and in the seat pockets in front of me that I gathered what I could carry to the restroom to dispose of it before sitting down. There was still tons left. When I alerted the flight attendant, she just shrugged."
Pros: "Boarding was good"
Cons: "I don't particularly care for the cookies they hand out."
Be on time ! 2 hours late is too much inconvenience.
There was no entertainment on this short flight which is OK. There was also no service on this short flight so that explains the rating. The main issues with this flight had nothing to do with Delta. The problems with this flight was ATC and the ground crew at LGA. Before taking off from DCA while we were taxiing, we had to be directed to a parking area for almost one hour because of a ground stop at LGA. Once airborne, the flight was fine. We landed and then had to wait another 15 minutes because although the gate was clear, the alleyway was blocked by other aircraft. We had to wait until those aircraft cleared the alleyway before we could taxi to the gate. It was a good thing that I had a 2 hour layover in LGA because due to the delay, I still had one hour to get to my connecting flight. So I made my flight without difficulty.
Everything was efficient. Plane left on time and arrived on time. Good weather and a smooth flight.
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Pros: "Delta has the best flight crew! Couldn’t ask for a better airline!"
Cons: "Provide blanket and pillow in first"
Cons: "Boarding announcements were hardly audible. We chose comfort seats for extra payment but that still did not turn out to be comfort class. Seat classes are confusing. No temperature was taken before boarding."
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Older plane so the entertainment system was dated and the touch screen didn’t work for me in certain areas, but otherwise it was a great flight. Efficient customs in Minneapolis as well!"
Pros: "Delta Comfort Plus is always great !"
Cons: "Cool flight, delayed, seat was in very back of plane, and Kayak did not carry over my personal info such as Known Traveler Number, nor would it allow me to check online."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Cons: "Flight was late for one hour"
Pros: "Great crew, nice plane, awesomeness me entertainment"
Pros: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Cons: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Pros: "Nothing cause it didn't happen"
Cons: "The fact that my flight was delayed so it didn't matter because the flught was delayed all the way til the next day."
Pros: "Not on time"
Cons: "2 hour delay"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Cons: "price could be cheaper"
Pros: "It was a short easy flight that actually landed early."
Cons: "On time and nice media"
Pros: "Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!"
Pros: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "Kara was really nice to us."
Cons: "Noisy plane."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "Friendly crew"
Cons: "Had the seat at the very back, which made engine sounds loud for most of the trip"
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Cons: "The hard landing did not inspire confidence."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "West Jet staff and crew are always great."
Cons: "My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for."
Pros: "Great flight. No problems."
Pros: "A very enjoyable flight."
Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Cons: "Check in and getting boarding passes"
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "Very nice and accommodating"
Cons: "My inflight entertainment system didn’t work."
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Pros: "The Crew was great"
Cons: "Let my golf clubs fly at no charge. Seat update at check in at no charge."
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "Safety and on time."
Cons: "Grumpy cabin crew."
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "Quiet and comfortable"
Pros: "What a great experience flying west jet!! The crew was so accommodating. I got sick on the plane and there were so many people jumping to help me make sure I was confortable. I’ve flown all airlines and will be flying West Jet again."
Pros: "Overall an easy experience. Cheap!"
Cons: "West jet has got to figure out a better way to board the plane- the "zone" model is a nightmare."
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Everybody was nice. It was my second time flying and they sure do make you feel comfortable."
Cons: "Nothing I didn't like. It was great all around!"
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Cons: "Boarding attendant demanded to see my passport for a domestic flight even though I had produced the government-issued photo ID required."
Pros: "I like everything"
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Pros: "Great service"
Cons: "It was all good"
Cons: "We didn’t like having to take the red eye to meet our Costa Rica connection. We"
Cons: "- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed"
Pros: "Nice, professional crew."
Cons: "I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job."
Pros: "Both planes departed late and reason given was staff has not yet arrived . First plane could not rationalize the number of people on board ."
Cons: "Service was slow and staff seemed to be very casual about the fact we would be an hour late"
Pros: "Quick and direct. Great staff"
Cons: "the 3 hr security line up"
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "Getting on in Palm springs and getting off in Winnipeg. Thanks WestJet"
Cons: "Not knowing to download The app until I was on the plane"
Pros: "Overall flight and connections were good. Board process was smooth and flight departed and arrived on time. Watch for baggage delays when arriving in Fort McMurray as they can sometimes be excessive. No entertainment provided on the smaller planes but most people have some form of entertainment with them."
Pros: "On time, clean, friendly staff."
Cons: "Crew missed me with the drink cart."
Pros: "The crew was very helpful."
Cons: "It took an hour and a half for the flight attendant to reach the fifth row to offer refreshment an then announced they had run out of red wine. Apparently she failed to check the stock before departure."
Pros: "All Good"
Cons: "After landing in Edmonton could of been on next flight to Kelowna ended up waiting 1 1/2 for second flight to Kelown"
Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Pros: "WestJet staff and crew fantastic"
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
The airline staff were so nice.
Super experienced pilot flew a steady flight out of a huge snow storm in Chicago ( no flights were landing and few were leaving) and landed like a feather in a driving rain storm in NYC LaGuardia which is usually a hard, difficult landing airport. Didn't see the flight attendants the entire flight except for boarding. New plane was a dream. Seats comfortable, tons of room for carry- ons and electric at each seat.
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
Pros: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Cons: "Just being helpful and friendly."
Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Cons: "Getting a flight"
Cons: "service, flight delayed over 2 hours, missed connections, missed a whole day in europe"
Cons: "The crew was not friendly. Rude tone."
Pros: "Smooth flight and crew was very good."
Cons: "Seat comfort"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Cons: "The WiFi to work."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Cons: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Cons: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Cons: "4 hour mechanical delay and shitty communication"
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Pros: "Left on time, service was good."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "I like that American Airlines did not charge for my carry-on. It was a short flight but we also received a snack and a drink for free. That was nice. I will definitely consider American airline before others when I plan my next trip."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Cons: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
Pros: "Pretty much on time departure and arrival. Comfortable, larger aircraft than usual."
Cons: "n/s as only a 40 minute flight"
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Cons: "The landing gate in Palm Springs."
Pros: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Cons: "See above."
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "All the movies"
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "No seemed happy at all."
Cons: "The original flught flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. So we never ended up going to Phoenix. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."