Pros: "The plane needed more leg room."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "The crew is always friendly at Porter. The free wine is awesome."
Cons: "There’s no entertainment."
Pros: "Efficient check in. Liked the shuttle bus service from subway to airport."
Cons: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Pros: "Wine and food on flight, nice crew"
Cons: "The people at the ytz airport missed our boarding call and then had to tell us in person to board and our flight was late."
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Cons: "Fees, space , training their employees"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."
Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Cons: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."
Pros: "The airport security was very fast"
Cons: "Have sprite on board"
Cons: "Flight was delayed"
Cons: "Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above."
Pros: "Solid and professional connecting flight."
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Pros: "I needed to use wheelchair service and was greeted by name as I boarded the plane. The flight attendant Barry then came and told me if there was anything he could do for me during the flight just to let him know. After the flight was over Barry asked me to wait till everyone deplaned so He could make sure my wheelchair was there and then carried my bag to them. Porter airlines is top notch. I will use them again next time I go to visit my daughter."
Pros: "1) Snacks and beverage at Toronto airport 2) Very clean and comfortable inside the aircraft"
Cons: "1) I wasn’t allowed to check in online because I’m not an American or Canadian citizen. Never heard of that before on any other airline. 2) Flight delays too often and the notification is sent just an hour before (by then we’ve already checked in!)"
Pros: "City Center airport and staff at Porter was great"
Cons: "Flight kept getting delayed without explanation or rescheduling. Each "new" time had already passed when it was set, e.g., "The new departure time is noon" when it was already 12:15."
Pros: "The crew were friendly and the terminal in Toronto was nice. The food and drink service was more than I expected, and the checkin agents and terminal staff before security were helpful."
Cons: "My flight arriving into Toronto was cancelled and then my rebooked flight was delayed. While checkin staff were polite, gate staff were not overly helpful and no food vouchers were offered for rebooked passengers. On my return from YTZ to EWR, I received 6 delays to my flight but staff in the airport provided no information regarding the cause of the delay and did not provide updates on the flight in a timely manner. By the time my flight was delayed a 5th time, I was stuck in the terminal. Free drinks and snacks were available, but I had to pay for a sandwich during my 3 hour wait. I have received only a C$100 travel voucher. Needless to say I won't be using it."
Cons: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Pros: "Nice snacks and espresso in lounge in Toronto"
Cons: "Flight was delayed 5 hours due to heat and not good communication to passengers about flight status - plane was tiny. Landing was bumpy. also lounge in Toronto was over crowded"
Cons: "After paying for bag check & being at the airport 3 hours early, the aIn-line was over weight so they removed my bag to the next flight, rather than the gate checked bags! They promised me the bags would be delivered right away, then after I checked, lied to me that they had been picked up by the delivery service."
Pros: "Simple, easy, fast."
Cons: "Small waiting area."
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "The check in process was very easy. The boarding process was very easy. The flight attendants were very pleasant."
Cons: "There was not anything to complain about."
Cons: "Was not happy that the flight kept on getting delayed a 1/2 hr for a few hrs"
Cons: "3 houra delays and no storm!"
Pros: "The flight attendants were very nice and helpful"
Cons: "The flight was delayed"
Pros: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Cons: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Pros: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Cons: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Pros: "the lounge was great in toronto. loved the free lattes."
Cons: "plane was delayed."
Pros: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Pros: "It was an easy flight but the checking in was slow."
Cons: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Cons: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Pros: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Pros: "complimentary wine and beer"
Cons: "Constant delays!!! Supposed to arrive in Sudbury at 5:25 - arrived at 10:00 PM!"
Pros: "-quick connection and lounge -having real glass to drink out of on the flight is a real treat"
Cons: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Pros: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"
Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The waiting area which offers complementary snacks and beverages is more comfortable than the one in the US with very comfortable chairs and outlets with USB to charge your phones, computers...It would be great if the US airlines copy their ideas."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Cons: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "No issues. Made it easy for me."
Cons: "Nothing. -all good"
Pros: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"
Pros: "Porter is a generous and comfortable airline, with kind and helpful staff."
Cons: "It might have been the weather, but both flights were extremely turbulent during landing."
Pros: "Free beer and snack"
Cons: "Flight was delayed by 1.5 hours. Waited on tarmac in Ottawa because of frozen equipment. In total I was delayed about 2 hours from scheduled arrival in Ottawa."
Cons: "Flight delayed. Seems to happen often with Porter...for some reason."
Cons: "40 minute flight delay with clear weather conditions"
Pros: "due to weather then mechanical difficulty, we were quite delayed in take off, but the boarding area was comfortable and the airline did everything they could make our connection possible and we though delayed landed in Sault Ste. Marie that day. Not ideal, but admirable."
Pros: "Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane."
Cons: "Boarding process was slow and chaotic"
Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Pros: "The Westjet app took forever to download on my phone AND my husband was unable to download it ... made for a long flight without entertainment. Also, the crew didn’t come off welcoming or inviting."
Cons: "Flight delayed due to a mechanical issue (replace a tire) from YYZ to LAX caused me to miss my connecting in LAX to SJC"
Pros: "Lots of leg room! Friendly crew."
Pros: "The crew were nice and friendly."
Cons: "Plane was late for over an hour."
Pros: "Seat was comfortable"
Cons: "Very delayed"
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Cons: "Seamless flight. Great staff. Thank You."
Pros: "Good leg room clean airplane"
Cons: "Entertainment didn't work"
Pros: "Friendly crew."
Cons: "The flight was delayed"
Pros: "I liked the complementary beverages and snacks."
Cons: "It would have been nice to be able to access entertainment withou t having to download an app and having a cell phone."
Pros: "Crew was good, flight itself was smooth and uneventful"
Cons: "Plane was full and very cramped. I am a small person and felt uncomfortable! A crying baby the entire trip and a screaming grade-schoolers who’s parents ( or crew) never told her to please stop screaming. A big headache when I arrived in LA. It felt like a 6 hour flight!"
Cons: "We didnt have enough time to make the connection between the fly . We ran for all aeropuert and almost loss the fly to Lax"
Pros: "Crew was wonderful"
Cons: "Entertainment options"
Pros: "Smooth flight, staff are all friendly! Overall a great trip!"
Cons: "Food and entertainment require extra charge, although I understand that it is standard for short trips and smaller planes."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Cons: "Mentioned above"
Pros: "Friendly crew."
Cons: "The flight was delayed three hours, including having to de-plane and board a new plane, due to a backup generator lying engine issue. Totally unacceptable."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Pros: "Nice service and efficient boarding since the plan shed Of us at the terminal was delayed for weather reasons. Tasty food, the wrap was great."
Cons: "For a newer plane, it seemed like tighter seat space. Surprisingly harder to get comfortable compared to other plans and it seemed like the seats Space even betwee me and another passenger was tighter than the many other times I flew."
Pros: "Trash flight . Took to long to let me off"
Cons: "Rude people"
Pros: "I liked the timeliness of boarding."
Cons: "Crew was not the nicest, especially when asking for non purchase items like water."
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Was very windy when leaving Hamilton but the captain handled the flight so smoothly that I was able to sleep through most of it!"
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Cons: "Transferring between distant terminals in LAX was a pain. I'm glad that I had a long layover between flights to make the journey that required leaving and re-entering security."
Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."
Pros: "Pleasant staff, ample room, ability to charge devices. On time"
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Cons: "We left late and had a very hard landing"
Pros: "Not cold, not noisy aircraft"
Pros: "Quick and comfortable"
Cons: "No tv but understanding for price of flight"
Cons: "Appalled that I was approached by two flight attendants separately to turn off my light in order to accommodate another passenger as the light was bothering them on a night flight. I pay premium pricing for the Plus seat so I have extra room to work. I chose not to turn off light in order to work, then flight attendants allowed the passenger to approach me. Really unacceptable to put me in uncomfortable interaction, making me play bad cop. I was sitting behind passengers talking loudly who were using profanity. My solution? Earphones. This is a commercial flight - offer passengers eye covers, some solution, or tell them to deal with it, or tell them to charter a private plane. Don’t tell us to sacrifice what we pay for, because you can’t do your job. Lost a loyal customer."
Pros: "The plane wasn't full."
Cons: "The crew was late."
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Pleasant staff and adequate leg room."
Pros: "The Crew was excelent, WestJet has the best crew, very courteous and helpful unlike disgruntal AA crew. They also have the best price deals available. I highly recommend this airlines. Thanks"
Cons: "No entertainment unless you buy one of their tablets. Unerstandable given the type of fleets they use."
Pros: "Flight attendants Snacks Entertainment options"
Cons: "No screens; but the options were provided"
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "No food and no entertainment so can't offer a rating. As for the rest, efficient and well organized and comfortable seats with really decent leg room. I'll be looking o fly WestJet more often.i"
Cons: "I would have liked TV privileges. Had a window seat and the overhead light wasn't the best for reading."
Cons: "No TV screens, but there was an alternate"
Pros: "Excellent Customer Service"
Cons: "No healthy snack options"
Pros: "Crew are always pleasant it just gets a bit too hokey!"
Cons: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Cons: "Flight was delayed and took another 45 min to leave once boarding was complete"
Pros: "The crew"
Cons: "It was excellent for me"
Pros: "Free flight change."
Cons: "Meal selection was average."
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "Can you guys call me at 661) 573-5194"
Pros: "Flights were on time"
Cons: "One little cookie for snack is nothing. Planes are old. Seats are uncomfortable. The movies app doesn’t work very well and it requires subtitles available for non English speakers"
Pros: "The food"
Cons: "The spaces"
Pros: "The crew was very friendly! The seat was great!"
Pros: "The crew members were friendly and kind."
Cons: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Pros: "Food was pretty good"
Cons: "The seats are so freaking small and packed together!!!"
Pros: "Left on time"
Pros: "Price was reasonable as well as ease of booking"
Cons: "Fix their flipping seating algorithm so you that family members are seated together. I will only use Latam again as the very last resort."
Pros: "Service is better . Has improve a lot"
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Cons: "7:50 am flight, arrived EZE 5 am as instructed, boarded plane at 10:40 am, missed connecting flight and spent 14 hours in Lima, shuttled off to a hotel 1-1/2 away, for a 2am flight. Arrived next day in LA and missed shuttle. Both legs very poor service on and off airplane, added security for having to enter Peru complicated and delayed things further. LAN used to be the best to SA, LATAM is the worst, never again."
Cons: "Food too sweet (waffles and yogurt ) diaper changer is too small and tight like for new borns only"
Pros: "The crew worked non stop, with smiles and courtesy. The landing was great."
Cons: "The seats are small and too close together. I sat behind a woman who reclined her seat into my face the entire flight. I could not put my tray down to eat. Very uncomfortable."
Pros: "Better leg room than previous flight Food and drinks were very good"
Cons: "We and everyone else froze on the flight. Even with full jackets and the blanket, we froze. The last 2 flights on LAN, the sound/headphone system barely worked. You could barely hear any of the movies, and the music channels didn't work at all"
Cons: "Taste of new menu"
Pros: "Great flight and friendly staff"
Cons: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Pros: "Comfortable seats and plenty of space. Very nice flight attendants. Decent food that we didn't have to pay extra for and free movies, tv or games."
Pros: "It was comfy"
Cons: "When I got to Miami, I wasn't assisted to the next gate"
Pros: "A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient."
Cons: "Started boarding late but the captain got us to our destination early even in spite of late boarding."
Pros: "Large amounts of movies to choose from."
Cons: "NO LEG ROOM! The worst!"
Pros: "Good short"
Cons: "Better sandwich"
Pros: "very nice crew, good food and drink on board"
Cons: "There is no VIP lounge in Lima anymore. It is unbelievable that Latam, maybe the biggest operator in that hub, doesn't have a lounge. The layover stunk!"
Pros: "Maybe, we'll have to see..."
Cons: "KAYAK sent me this email as i sit in a hotel provided by the airline in Lima. I will submit a complaint with KAYAK, for I believe I deserve compensation, especially when this email is sent to me impersonally before a solution to the problem has even been carried out."
Pros: "My movie screen did not work. Those are not my stars on this survey."
Pros: "The plane was comfortable."
Cons: "The crew boarding the passengers did not seem to know what they were doing. I waited in line for over 30 minutes, which at 1 am in the morning was tough. I had my boarding pass reviewed by 3 different attendants. They did a cursory inspection of my backpack by opening 2 of the 15 pockets."
Pros: "The crew and in-flight entertainment."
Cons: "Coming from the cuisine of Peru, I expected the food in coach to at least not taste like rubber and have some variety. A ham and cheese pastry for dinner didn't quite cut it. At least they offer free wine and beer."
Pros: "Glad to have the pillow and blanket. Plane was clean and new. Really appreciate the luggage bins now allow standing up in the middle seat."
Cons: "Food was not as good as other LAN flights I've been on. No fruit in the fruit high season."
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Cons: "They said , the are not responsable for my personal items, this is not acceptable"
Pros: "They gave me and exit row."
Cons: "Turbulence, but that wasn't their fault."
Pros: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Cons: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."
Cons: "When buying a flight price and the airline on which I fly are the two most important factors.... LAN transferred my flight to AVIANCA and the food was terrible and the flight attendants weren't very friendly in general. The experience was not very enjoyable"
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "I was able to move my seat to a middle seat and got to watch."
Cons: "We would watch other people on the plane across the aisle or in front of us get food options but when it was our turn to be served the flight attendants just handed us whatever was closest without asking our preference. If something is unavailable just say so."
Pros: "The food was great and so was sercice. I had economy seats and they were comfortable and I had plenty of leg room."
Cons: "Maybe more movie options but otherwise the whole flight was without fault"
Pros: "see first message"
Cons: "see first message"
Cons: "Late and then mechanical issues."
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Cons: "complimentary ear plugs for when there are crying children"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "The constant updates on delays was pretty miserable."
Pros: "Room pretty good!"
Cons: "More walking room!!long flight!"
Pros: "Kind crew, smooth flight"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Cons: "The wifi signup process not seemless with Android."
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "Free upgrade despite the delay so it was great."
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Cons: "The drink was terrible, hot tea"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Thank you and keep up the great work"
Cons: "My seat was broken"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "The flight was good crew members was nice and professional."
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Cons: "Flight attendants"
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Staff was wonderful."
Cons: "They canceled my ticket for no reason"
Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."
Pros: "Entertainment system"
Cons: "Food was awful"
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Cons: "You wouldn't let me change my flight so I didn't even take it"
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "Crew was friendly, food remarkably good for coach."
Cons: "Seats were comfortable bu"