Daily cleaning, installation of cabin HEPA filters on flights from the United States to St. John's
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|March||Best time to beat the crowds (6% less expensive on average)|
|December||Most popular time to fly (12% more expensive on average)|
Average price round-trip
|C$ 731||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 234||or less|
Good deal one-way
|C$ 190||or less|
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Scores according to KAYAK customer reviews
Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Cons: "The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer."
Pros: "The crew was good and the food from Frankfurt to Abuja was good"
Cons: "The layover time was extremely too long and would even be longer during my return"
Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."
Pros: "Very friendly, helpful and communicative crew."
Cons: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."
Pros: "Loved the food and drink service."
Cons: "Did not like how far back the seat in front of me went. Causes a cramped ride."
Cons: "More tasty food."
Pros: "I like my trip - good service, good food (vine, whiskey :-) )"
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pros: "Crew and flight were great,love the hot towels,constant drink service,clean up after"
Cons: "Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!"
Cons: "Late noisy too many children slow boarding"
Cons: "Too hot on plane but food was more ham expected and drinks were appreciated"
Cons: "Very hot throughout the entire flight."
Cons: "Flight was delayed."
Pros: "Flight on time and excellent service."
Cons: "Food was not great."
Pros: "I said everything in another evaluation"
Pros: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Cons: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."
Cons: "No room for my knees."
Pros: "Good aircraft, great crew"
Cons: "Flight was 3hrs delayed due to late arrival of the aircraft"
Pros: "service crew"
Pros: "Everything was on time, the flight crew was unbelievably friendly, and the flight was empty which made it comfortable and very relaxing!! Highly recommend."
Cons: "Needed more option in sports. Specifically Cricket"
Pros: "Lufthansa is amazing!"
Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("
Pros: "Appreciated pillow, blanket and headphones on each seat. Served edible dinner on a 10 pm flight."
Cons: "Movie selection was subpar."
Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pros: "Everybody was very courteous and tried to accommodate us and our baby!"
Pros: "Boarding was very fast since we were traveling with Little ones. Food was good. Movie selection was good too."
Cons: "Waiting for flight take off, seats in the economy class not comfortable"
Cons: "The entertainment system was down half the time of the flight"
Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"
Pros: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Cons: "Not enough space in between seats"
Pros: "The stewards did their jobs well."
Cons: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Pros: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Cons: "Very few good Obie's to choose from."
Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pros: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Pros: "All. Excellent experience."
Cons: "No complaints"
Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"
Pros: "The staff at check in was very helpful!! Great service!"
Cons: "You need to pay $35 per seat to reserve."
Pros: "The crew was personable"
Cons: "Not enough recent television"
Cons: "Small leg space"
Pros: "Everything just sort of fell in place. No complaints!"
Cons: "leg space is too tight"
Pros: "Every aspect of flight was great....and the amenities like real china, glassware and utensils, individual video screens with a lot of options, helpful and friendly staff from counter to crew made my first international flight memorable :)"
Pros: "Prompt boarding and takeoff, good space, comfortable seats, good food."
Pros: "Crew, comfortable, entertainment, drinks, clean toilet"
Cons: "The food is the worst I've ever experienced in airliner."
Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Pros: "Bunch of crooks gave me the wrong time. Missed my flight"
Cons: "Getting correct to information"
Pros: "Crew perks and helpful staff"
Cons: "Short time between transfers and delay"
Cons: "Canceling flights with no notice and rescheduling made me lose a day"
Pros: "The crew was great and friendly."
Cons: "Nothing, I think for the flight duration it was good."
Pros: "Crew was very attentive and pleasant."
Cons: "Stop charging for carry on baggage for outside of Canada flights."
Pros: "Snack options, flight attendants"
Cons: "Flight was delayed only a few minutes before initial boarding. The inconsistent communication ‘tween screens, loud speaker, & sent to my phone lead me to wait on line to speak to the person at the gate for clarity-when my turn came he did not help me but some pushy other passenger despite my protest"
Pros: "3 hours delay"
Cons: "Be on time."
Cons: "I was caught off guard to find out at time of check-in that I had to pay a substantial amount for carry-on when I had specifically asked for a carry-on not just a personal item when booking my reservation. I ended up paying more than saving where I could gone with another company.VERY DISAPPOINTED"
Pros: "I very much enjoyed the ease of traveling on Porter. It was essentially hassle free. It was also a nice change to have a choice of snacks."
Cons: "We experienced a turbulent ride which of course was no fault of Porter. There was no entertainment."
Cons: "Was late going to NewYork and coming home. We were able to get an early flight which was great. Island Aurpirt is wonderful. Price fantastic!"
Pros: "Porter was great, bumped us up to an earlier flight because we had no checked baggage"
Pros: "Cheaper than other airlines though the flight attendants are really great"
Cons: "Well you get what you pay Small plane, not as confortable seats"
Pros: "Was offered a earlier flight that was available when we arrived for check in"
Cons: "I thought I had paid for baggage in advance but obviously there was a glitch in the payment process so HATED the cost for 2 bags. We traveled with 6 other airlines within Europe and none charged this exorbitant amount... NOT VERY PLEASED Check in person wasn’t very pleasant to deal with. I think she was having a bad day!!! All other staff and flight attendants were pleasant and good to deal with."
Pros: "After taking a chance on an airline I had never heard of, we were pleasantly surprised! Although there was a weather related delay, they accommodated us on an earlier flight."
Cons: "The plane was a bit loud"
Pros: "The courteous and helpful nature of both the ground staff and the crew. The Coffee was super."
Cons: "No Complaints whatsoever"
Pros: "Snack selection and free alcohol is good and unique; Porter is great for these short trips."
Cons: "I like the comfortable seats and the 2-2 configuration (no middle seats) but hate the no overhead space."
Pros: "Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great."
Cons: "Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great."
Cons: "Flight took off 30 min late"
Cons: "Dirty toilet. Flight before us by Porter got delayed...all flights after also got delayed. ..poor logistics and no proper staffing at Newark airport."
Pros: "I didn't like taking a bus to Toronto instead of a planr"
Cons: "Being told my flight was cancelled as I approached the counter. No email, call, or text."
Pros: "It a nightmare experience. The flight was cancelled as we stood in line for boarding. I missed the second part of my flight to Quebec. It was the last flight out 12:30 pm!. There was no help. Come back go borrow was the.answer."
Cons: "The way the agents refused to help. Come back tomorrow is an incredible response when you ask for help."
Pros: "porter gives clients a civilized treatment because of its smallness and amenities"
Pros: "Great service! Attentive staff. Fabulous free lounges with drinks and snacks. Cappuccino in real cups in Toronto. Free wine and beer on flights. Real glasses on flights and in Toronto lounge. Gate agents were friendly and so helpful. Nrwark had a nice smaller lounge. Lots of legroom on flights."
Cons: "You have to be aware that these are props, so flights do get delayed or cancelled due to weather. Both of our flights were delayed. But they were very up front about it. Also put us on earlier flights automatically which was nice."
Pros: "- Staff/crew are exceedingly pleasant, although not necessarily 100% helpful - Free beer and great snack options onboard are a nice departure (see what I did there??) from the usual in-flight experience. - When they significantly messed up my entire first day of travel, without complaint they sent me a voucher for future travel."
Cons: "- My first flight was delayed and I wasn't notified until an hour beforehand (even though the flight was delayed due to an incoming flight they knew well ahead of an hour beforehand would not be there). I could have arrived at the airport later and paid less for my parking. - I was told by a gate agent I would still make my very tight connection (spoiler alert - I did not), so I did not ask to be rebooked on a later connection immediately. - Once it became clear I would likely miss my connection due to being delayed after boarding, I asked again about it, this time of a flight attendant. I was told there were 23 daily flights a day to my connecting city (there are not) and it would be fine. We sat on the tarmac for 30 minutes after landing waiting for a gate and the last hope of making that connection was gone. - Upon arrival in Toronto it turns out my connecting flight was cancelled and everyone had to be rebooked. The very pleasant customer service rep told me not to worry! They automatically rebook everyone and I've been scheduled to leave 10 flights later - the following morning. At 12:45 p.m. their best solution was a flight at 8:30 the next morning (later canceled). When I calmly explained that was not ideal, I was immediately given the "last seat out today" on a 9:30 flight (later delayed then canceled). I'm not sure who they were saving that for, but it is unacceptable to rebook people for the next day when they have free seats. I was resigned to spending 9 hours in the terminal (literally just a room with a few snacks) because I was also on standby for every flight until then, and fortunately after checking in again 5 hours later, I was handed a ticket for the flight leaving in 15 minutes. If I had followed Porter's original plan, I have no idea when I would have made it, as I already mentioned both of those other flights were later canceled and I've already gone over how Porter rebooks passengers. - I found out after I spent $20 Canadian on a sandwich and chips via the Porter website that they are supposed to give meal vouchers in a significant delay, but I was not offered one. - On the way back, I saw myself being set up for the same rigmarole. My first flight was delayed more than a half hour, leaving me with a very tight connection. Thankfully, I arrived at the airport earlier and was able to catch an earlier flight because as it turns out, the connecting flight I would have missed due to the delay ended up being canceled. I can only imagine what the rebooking process would have been, so I am glad Porter is accommodating about switching flights. I imagine they do so to save them the rebooking later, but still, it is not something all airlines will do. - Both flights out to Montreal were incredibly hot. I tend to run cold and I was sweating. The flights home on a warmer day were fine, so I'm not sure what was going on there."
Pros: "I missed my flight. In checking desk, my ticket transferred to the next flight for free :) Good selection of free drinks and snacks on board"
Cons: "- one and half hour delay - I left many necessary stuff behind to be under 9 kg carry on bagges which never get weighted. However, many people brought heavy backpacks full of stuff on board."
Pros: "Cancelled with no reason automatically booked to another flight day later with 6 hour layover. No one to call as they send this out at 11 pm. Original flight was early AM"
Cons: "Only 1 Agent at check in. Took a while to get through the line. Flight delayed."
Pros: "Friendly accommodating crew, always great service"
Cons: "Delays - there are always delays with porter"
Pros: "I liked the friendliness of the crew. Also I had plenty of leg room & a real surprise was free drinks even on a short flight."
Cons: "Each of my flights was late."
Cons: "I missed my connecting flight and they did not help me find a place to stay as it was all their fault. Worst customer service!"
Cons: "Delayed for 60 min. Thought I was miss my connecting flight but it was also delayed...by 90 min!!!!"
Cons: "We've been sitting on the ground in Toronto for an hour. When we landed they said no gates were available, which is moronic."
Cons: "All flights were backed up for more than 1and half hours. Thank God that I was able to get out on a earlier flight that got me to my destination my regular scheduled arrival time."
Pros: "Friendly, nice"
Cons: "Had to wait for luggage"
Cons: "Very bumpyyyyyyyyyyy"
Pros: "Our 1 hour flight to Toronto City was delayed by 2 hours due to weather issues in Newark, but we got to enjoy the Porter lounge (free drinks and crackers)."
Pros: "They served beverages in REAL glasses, in their waiting room they serve FREE coffee"
Pros: "Friendly and extremely helpful staff. There was no fuss and boarding was calm and smooth. Great flight and Billy Bishop is a much easier transition to Toronto downtown."
Cons: "Seats did not recline at all"
Pros: "My trip was excellent.Coulb not ask more. Thank you."
Cons: "After my flight with porter airline my souvenirs that were glass were smashed.. I have been on many flights around the states with those exact souvenirs and nothing. I don't think they treat your bags with care at all"
Pros: "I was allowed to go on an earlier flight which enabled me to go out to dinner with my husband for his birthday."
Cons: "I didn't like the pressurization of the cabin. I find that I have a hard time with my ears pressurizing on Porter flights. I flew earlier in the day with no problem with my ears then I take the Porterr flight and my ears won't clear at all. I feel this type of aircraft doesn't pressurize well."
Cons: "We were unable to rebook or use flights as s credit so when plans changed even though it was months away we were just out the money"
Pros: "Availability and check in service"
Cons: "Flight to US was late, returning to Canada flight crew seemed like not courteous and too noisy in side of the flight."
Pros: "Overall great experience after a hectic weekend in New York City! Very relaxing, check-in to Uber"
Pros: "Pretty much everything was good on the flight and afterwards, even with a delay it was a pleasant experience...."
Cons: "The only problem we're the gate agents in Newark, they disappeared for 20 minutes and no one was at the gate even after the original boarding time had come and gone. When she finally came in there was neither an apology or even an acknowledgement that I was there. 5 min after after she Arrived I had to get her to stop what she was doin to ask if si would make my other flight , all she said was " not sure" no sign of even wanting to help. She was awful"
Pros: "Small airport"
Pros: "I especially love Porter's lounges - free coffee, cappuccino, espresso, cookies, soda, water, free Wi-Fi,.. I checked in unintentionally early, and was asked if I wanted to be put on an earlier flight, at no charge - any other airline that's offered me that in the last few years has always imposed a surcharge. Flight was on time, crew was friendly."
Cons: "Nothing not to like!"
Pros: "The crew was fine"
Cons: "the checked luggage took over an hour to arrive at the carousel. ZERO communication. Other flights arrived after ours and all their baggage arrived and they all left while we stood. No information. No explanation. Poor"
Pros: "Ran on time. Bags came out in a timely manner."
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"
Pros: "Very nice crew. Seats were okay a bit tight, but, fine."
Pros: "Crew was great."
Cons: "In flight entertainment was poor. Seat was poor."
Pros: "The service was excellent and got help with the infant, friendly staff"
Pros: "Crew was efficient and friendly. Everything went well."
Cons: "Crying baby on board ..."
Pros: "Arriving early!"
Cons: "Taking off late."
Pros: "There was adequate leg room on the plane."
Cons: "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."
Pros: "Crew was nice enough and there was more leg room than on some flights I've been on."
Cons: "The power outlets didn't work and it was a long flight so my phone died and there was 0 entertainment provided, made for a long, boring flight. Ended up trying to sleep most of the time and missed the food service. The plane was also weirdly cold."
Pros: "Great flight, quick, efficient, good service & on time."
Cons: "In flight entertainment was unavailable- solely GPS map was accessible on in flight entertainment."
Pros: "Direct flight good sale price"
Cons: "Westjet connect doesn't work well. Plane very full and stuffy. Return flight delayed 1 hour"
Pros: "We upgraded to Plus when we checked in and it was totally worth it. Extra space, food, drink. It was great!"
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Pros: "Very comfortable and smooth"
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Pros: "The plane was clean, comfortable and the staff were good."
Cons: "WestJet was 30 minutes late to board. Also, if you're going Int'l during a peak moment, give yourself at least 2 hours to process your entry. It's crazy how many people are going thru JFK."
Pros: "Flight attendants were very pleasant."
Cons: "I think for a flight of that duration a light meal should be served."
Cons: "Economy too cramped."
Pros: "All flight crew were personable, kind, funny, warm and I am someone who is afraid of flying. I felt safe and comfortable."
Cons: "the 40 minute delay in toronto.not so bad in middle of day but when the delay means we get home at 1:00am this is not so good"
Pros: "Short flight at a great price!"
Cons: "If you are not a US citizen, you must apply for an Eta. Canada charges $7 for citizens to enter the country. Did not know we needed this and had to apply online right before boarding our flight."
Pros: "Crew was very efficient and friendly."
Cons: "Having only one bathroom at back of the plane was a surprise ."
Pros: "Very kind and patient with seniors using wheelchair assist. She will only travel WJ when possible! Thank you."
Pros: "Crew & direct flight"
Cons: "Food selection & entertainment"
Pros: "Flight attendants were awesome"
Pros: "Crew was very nice"
Cons: "Baggage got lost"
Cons: "It was delayed."
Pros: "The reservation was quick and effective"
Pros: "Friendly staff. Flight was on time. No overbooking."
Pros: "I like the fact i made it home inflight environment and entertainment was a little more than to be desired.i fly every month and am not one of those guys that meeds attention but staff was very cold and didnt care"
Pros: "Boarding was fast and we were up in the air in no time."
Cons: "Seats were a bit uncomfortable"
Pros: "a very calm flying experience. no bells and whistles but consistently friendly and mostly efficient"
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "the Airline was pretty cramped but it was a short flight so it wasn’t too bad."
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "Charisma and fun is the name of the game! Good work WJ"
Cons: "I didn't like the fact that we had to continue to show our travel documents when asked to check in on the app. Make me scan my passport so there is an image on your server. You can verify that way or make everyone check onto a kiosk. Which you had not enough of."
Cons: "We were delayed by roughly two hours, sat on the tarmac with no internet or other entertainment, services etc. This made it difficult as I was looking to get home on time and complete work in the air."
Pros: "I loved how the crew was so helpful."
Cons: "There was no entertainment on the flight"
Pros: "West Jet left on time. ."
Cons: "A 4 1/2 hour flight turned into close to 5 hours. Considering that a person has to be there well ahead of time, go through customs etc. a cup of coffee and 2 cookies and no entertainment anymore, it's a long and boring flight ."
Pros: "Friendliest crew, good entertainment system. Comfortable seating"
Cons: "Desperately need a lounge facility in terminal 5 Chicago"
Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."
Cons: "I downloaded the app but was disappointed that the aircraft had no Wifi. There were TV's on each seat back, but several weren't working, including mine. The flight attendant reset the satellite TV's on the whole aircraft, and mine began to work for about 15 mins. Then it stopped again. Very disappointing to be without wifi AND Tv. Esp since I read thru all my reading material on the way to Toronto."
Pros: "Personable and professional staff. Great service"
Pros: "crew is excellent"
Cons: "No meal on the plane"
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Pros: "the crew are always great. the flight was on time and fast!"
Cons: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."
Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"
Pros: "Not much...crew very nice"
Cons: "On the flight coming to Toronto the staff randomly choose ppl to check bags at gate...no consistency which is very frustrating Flight was delayed. On the flight got returning I arrived at airport at 730 for my 9 PM flight ....they knew it would be delayed earlier in the day but never posted it so ppl could adjust their schedules. My last 4 flights with AC have been disappointing"
Pros: "Gate customer service (Jaslon) at Newark Airport was great. When my flight from Newark to Toronto was late and I was going to miss my connection, Jaslon was very helpful by rebooking me on a better flight and having my bags transferred immediately. Second checked bag fee was reasonable,"
Cons: "You pay for everything - snacks, headphones, food. Slow counter service at check-in at Newark"
Cons: "Check in staff not present until after 430, yet it was recommended to arrive at the airport 2 hrs early for the 6am flight. The group of people waiting were unorganized and handled poorly which I suspect was due to such low staffing i.e. 1 person trying to adress, organize and then process ~100 people. Entertainment system didn't work on the flight either."
Pros: "More leg room than on other airlines, friendly crew"
Cons: "No snack provided"
Pros: "Food and cocktails included alongwith entertainment"
Cons: "Hour late .. departure delayed ..pilots caught in traffic"
Cons: "One hour late"
Pros: "The people at the front desk in gander were great"
Cons: "There were delayed at every stop. I had a 9 hour delay because the flight attendant had food poisoning. How was there not a replacement?"
Cons: "Flight was delayed"
Cons: "Flight was delayed for more than hour."
Pros: "The flight was comfortable over all. It was on time. The staff was pleasant."
Cons: "It was hard to connect our computer to the movies. It was rather confusing and eventually we came to the conclusion that there were only 2 films that were compatible with our laptops. They were the unrated films from film festivals."
Pros: "Crew on board as accommodating as they could be."
Cons: "Arrived at the airport to find hundreds of people on line trying to check in. No Air Canada employees were explaining anything to anyone, as we all stood in line for over a hour, nervous we'd miss our flights. Word was passed from the front of the line that the system was down. They held planes, so I guess everyone eventually made it to their flights--but not until everyone was stressed out to the limit. Lack of assistance from Air Canada personnel was glaring."
Pros: "Food on board"
Cons: "Waited 50 mom for delay. Arrived and delayed on tarmac 1hr and long wait into duties."
Cons: "The flight was late."
Pros: "Some staff were professional and nice."
Cons: "The staff at the check in counter need some additional training because they didn't notice that the boarding pass that they gave me did not give me a seat on my flight. I didnt notice until boarding the plane. I showed the customer service agent at the gate and that's when she told me I didnt have a seat on the plane and that they had to get me one before I could board it. Everything ended up working out in the but the same problem happened with another flyer and they couldn't get her a seat. So she had to wait for the next flight!! I felt bad for her because like myself she paid for a seat on that plane and because of Air Canada's horrible system she missed her flight. Also, my flight to Newark was nightmare because my flight from London to Toronto was delayed, and my connecting flight to Newark left without waiting for me and other passengers on the delayed plane. I think that's the most crazy thing because all us passengers paid for that flight and we had no choice but to wait the next day. We were accommodated with a hotel after waiting hours and hours but it was still very frustrating."
Pros: "Inexpensive, got me where I needed to go."
Cons: "All food and headphones cost extra on a 6 hour international flight."
Cons: "Air Canada is always late to board, take off, or to depart from the aircraft for the most random reasons. Every time I fly with apr Canada I can never depart or arrive in time; it's always a problem."
Pros: "Everything was solid."
Cons: "There was no WI-FI which was inconvenient. The crew was good...could have been nicer on the way from Newark to Vancouver."
Cons: "3 months to refund a cancelled flight is unacceptable"
Cons: "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"
Cons: "When I arrived in Seoul, Asiana would NOT grant lounge access. I had a business class tkt to Korea, and Asiana does NOt offer biz class to my destination...very huge let down."
Cons: "Wifi didnt work at all on the plane to and from new jersey from toronto. I did not receive an online boarding pass once i checked in online.. i was panicked the whole day upon boarding my flight because i was limited with the time i had to wait in line. The staff on the toronto side were so distasteful and rude, never received a smile once. Not to mention they confiscated my 300$ face wash system.. I understand now the restrictions to bringing over 120ml bottles but they refused to even pour out half the contents (which they took into consideration on the toronto side) my bottles were only 125ml.... what a joke this airline is. i was flying alone and hadnt travelled from an airport in 15 years- emails i received DID NOT specify the restrictions of what you're allowed to bring in carry ons. how is someone new to this experience supposed to know?????????they simply told me there is a website i can go to to see the restrictions... but that website is not mentioned ANYWHERE. The airport staff were extremely rude and cold while ripping apart my bags because of toiletry bottles. I have an extreme anxiety disorder that made me have a panic attack during the baggage inspect and I was given looks as if i was crazy. absolutely disgusting people working in the airport environments. They caused me a world of stress. I will never in my life fly Air Canada again."
Cons: "The crew was unbelievably rude"
Pros: "All was well. Thanks"
Pros: "Delayed without cell phone text notification update."
Cons: "No food"
Cons: "Crew was late and did not apologize. they were also rude during service"
Cons: "Paying for baggage."
Pros: "Crew was helpful"
Cons: "Didn't like the delay Had to check carry on"
Cons: "Over an hour delay boarding."
Cons: "Not aconfortable plane"
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "Right on time. No problems boarding"
Cons: "No food/entertainment"
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "One of the flight attendant saw I needed help holding my second big bag while I was putting my carry on in and she held it for me without me asking and helped me find my seat, it was very stress relieving for me, and I really appreciated that. She was also very nice to everybody."
Cons: "I had a sprite and the amount was very little, I feel like the cups have got smaller. But that's not a big deal"
Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "Flight was on time with easy boarding and exiting"
Cons: "The peddling of food drink and duty free alcohol was not pleasant plus not given with a smile"
Pros: "Early and luggage delivered quickly"
Cons: "Flight was delayed by 30 min"
Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."
Cons: "Flight got cancelled and no alternative arrangements made Worst thing the guy at front desk did not even announce the cancellation and subsequent impact Poor customer service"
Cons: "Short movie list"
Pros: "We were very impressed with Air Canada and would highly recommend flying with them to any destination!"
Cons: "Organized, friendly, polite staff. Everything ran very smoothly, especially the actual flight."
Cons: "Difficult to understand the boarding announcer at the gate, although it may have been a function of poor audio equipment at the airport."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Pros: "The crew and boarding is always efficient."
Cons: "It is a must to upgrade your seat if traveling longer than 3 hours."
Cons: "International flight over 6hrs, yet food not included on flight?"
Pros: "The person who checked me in at Newark was very sweet and helpful. Also, at Newark, the blond woman who was organizing people so they didn't miss their flights waiting for security was very courteous and professional; she made people feel informed and calmly got everyone on their way."
Pros: "Very good service"
Cons: "Too cramped and no flight entertainment"
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Pros: "Flight left on time and landed early. Attendants were very friendly and helpful."
Cons: "Food choices were very limited for a 4 hour flight."
Cons: "Aircraft, cabin crew"
Pros: "The boarding was quick due to the size of the plane/amount of people. The flight was short- less than 50 minutes."
Cons: "It was a 2x2 charter flight with very tight seating. There were some seating issues, and the attendant was a little rude about them to some customers."
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
Cons: "Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "He was the epitome of the Friendly Skies. Chatted with whom wished to chat was quite near those that wanted to snooze on this early morning flight."
Pros: "Boarding and flight went smoothly and on time. Too short for food or entertainment"
Pros: "The crew on the plane was nice and helpful."
Cons: "I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations."
Pros: "Smooth and positive communication."
Pros: "Everything was smooth"
Cons: "No meal on business, no free internet, no entertainment"
Pros: "Legroom was a bit tight."
Pros: "I'm always comfortable when riding UA. The staff is professional and helpful!"
Pros: "The service was prompt and professional. The plane on this trip was clean and in good repair. The snack was simple and tasty. It was a pleasure flying United."
Cons: "The first flight from St. Louis to Chicago was very small. While I don't have concerns about flying in a small plane, I can imagine those nervous about air travel would feel concerned with the size of the aircraft."
Pros: "Good communication and helpful."
Pros: "The boarding process went smoothly and was on schedule."
Cons: "Overhead compartment filled up and it was hard funding space for my bag."
Cons: "Massive delays on both flights out of O'Hare... No leg room...."
Pros: "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
Cons: "Nothing but my flights were short ( under 1 hours)"
Cons: "Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again."
Cons: "Little more time between flights would be nice"
Cons: "Luggage compartment too small even for a rolling laptop bag"
Cons: "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
Pros: "Was able to get on an earlier flight"
Pros: "The crew. Short and sweet flight."
Cons: "Small seats. Bad coffee."
Pros: "Good service"
Cons: "Delay in air"
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Cons: "The delay. It was approximately a 2 hour delay getting to Arcata."
Pros: "Wifi on flight"
Pros: "All the crew were friendly and accommodating."
Cons: "Waiting so long for the flight to actually take off. Very late !"
Pros: "Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag"
Pros: "New (to me) lime sparkling soda And a cookie too! Seemed to be a little more seat and leg room."
Cons: "I only wish your branded credit card did not cost$95.00 after first year."
Pros: "we were 10 minutes early to the gate"
Cons: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
Pros: "Price was lowest for that date and itinerary."
Cons: "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Pros: "Newer plane,"
Pros: "They got me on a flight home that night"
Cons: "I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears."
Cons: "Late out of Stl. Missed flight out of Chicago"
Pros: "Flight was on time"
Cons: "I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch."
Pros: "Departed close to on-time. And as a pilot myself any landing you walk away from is a good landing."
Cons: "Boarding nearly last there was no room in the overhead compartments. This aircraft is tiny and with my small bag on the floor my feet rested on top of my bag making it cramped."
Pros: "On time. Quick boarding, very efficient."
Cons: "Stewardess was a little grumpy."
Cons: "Delayed over an hour in STL, which caused me to miss my connection to Hartford. United rebooked me on Delta. I had to go from STL to Newark (United) then to Detroit to Hartford (Delta). I was in airports for over 14 hours. I was 7 1/2 hours late leaving compared to my original schedule and arrived at the hotel the next day. I had 5.5 hours of sleep for an interview that I traveled for in Hartfford. Thanks United."
Airlines flying from the United States to St. John's have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United States to St. John's
Masks required on board, masks provided on flights from the United States to St. John's
Social distancing seating
Middle seats unavailable to book on flights from the United States to St. John's
Testing for antibodies, testing for symptoms for flights from the United States to St. John's
Waiving of change fees. Search flexible flights from the United States to St. John's