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Everyone at icel air just passes the buck if there's a problem which there was they don't want to know about it any company can be good if everything goes well it's what shows is when something doesn't go well how they handle it and trust me Iceland air does not know how to handle any kind of problem

No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.

Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.

Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.

Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.

Everything was great! My only critique is 25 euro for wifi is wild, but I get it

Staff in flight and at the airport were very helpful. A short time between flights made it stressful to get to the connecting flight and we probably would not have made it without the staff’s help.

The staff was really friendly and was comfortable. I found it disappointing that we were never offered any snacks while on the flight. For such a long flight and the amount we paid for our ticket that was unacceptable. Not sure if I’ll fly Icelandair again.

One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.

On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.